Firestone Complete Auto Care

I purchased new tires and new rear break pads. My $ 119 break pad deal turned into $ 199 because nobody asked if I wanted something else added. I was ticked. When it came time to service my suburban, I made an appointment with Firestone so that I could get my tires rotated for free with my service. I mentioned to Tommy about the charge and he assured me it would be taken care of.
Tommy had said he would refund the money I was charged previously. When finished with our vehicles they did not have the paperwork done properly so we ended up paying (Tommy was not there). After making a phone call and not hearing back we went back in to be refunded the money we were owed and I was also back to have my windshield wiper fluid refilled. As part of the service my reservoir was supposedly filled and it was not.
Tommy made things right, but I just don’t know that I’ll go back.

I’d made an appointment at pepboys for front brakes, at 10 AM Monday last week. Then I saw a promotion from Firestone online and scheduled a 9AM appointment for that Monday, thinking that I’d still have pepboys as a plan B if the quote at Firestone was higher or I didn’t like them.
What a surprise– barely had a wait, was treated very courteously and Kevin was not pushy at all– a very straightforward guy. I got brakes and 2 new tires (which I knew I was going to need before long) for what pepboys had tentatively quoted me just to replace brake pads– unbelievable! The work was done in a timely fashion, the vehicle was clean and drove very well indeed. I will recommend Firestone Complete Auto Care on Fields Ertel in Cincinnati to anyone!

These guys are amazing! I was there twice, a couple weeks ago and then again two days ago. Both times I was there for a used car diagnostic check to make sure that the vehicle I was planning on purchasing wouldn’t fall apart on me two days after I bought it.
Both times the staff were quick, knowledgable, and attentive. They were also not afraid to give me their personal opinions when asked for them about whether or not they’d personally buy a vehicle and put their time into it.
Because of their help I was able to find a perfect used car for my family in stellar condition! I live a bit of a drive away, and I’m sure there are a BUNCH of Firestones on the way to this one from where I live, but I honestly would take the 35 – 40 minute drive to this specific location just to work with these guys.
Jesse was my service advisor, he was great! And Craig was my technician, who was also amazing! I’m not sure who I worked with when I came the first time, but they were also amazing gentleman! I would VERY HIGHLY recommend this location to anyone who asks!

I came in to replace ONE tire that had blown out. Only one. They pushed me to get ALL the tires replaced, insisted on the most expensive ones and then tried pumping me for more money for what turned out to be unnecessary repairs (went to my usual mechanic to find THAT out). They’ve really got quite a racket going on there.

I moved to the area recently and it was my first time at this Fields Ertel Firestone. I usually get my services done at my dealer. But of late they have started to quote ridiculous prices for everything. I called up and fixed an appointment for replacing the brake pads and resurfacing rotors for both front and back axles of my Nissan sedan. The prices they quoted were the best, they used genuine Wagner parts and it was really a very good deal. I think the manager’s name was Kevin. The service was perfect and he was very courteous, answered all my questions and looked genuinely happy to serve a customer. If things go well for the next couple of times, they might have just got a life long customer.
I recently recommended them to a colleague of mine and he had a very good experience too.

Firestone complete auto care did a wonderful job performing routine maintenance and repair work on my two cars. The managers Kevin and Brent did a great job explaining the issues for each car, let me vent and help me understand what was wrong and how it was going to be fixed. They did not try to up sell nor push products I did not need.
The best service they recently provided me was troubleshooting my leaking oil pan. One option was to replace the entire oil pan but the labor was 6.1 hours. Then they wanted to try an over sized screw but they realized the oil pan material was not strong enough. Finally, they called around to other mechanics and even to the Honda dealership to fully understand the best repair for the lowest price. The service provided by Kevin and Brent gave me was what I needed to have the satisfaction of fixing my car and knowing I was getting the best price for it.
In the past, I’ve brought my two cars here for Routine maintenance; new tires, rotation and balancing; new batteries; new belts; oil changes and Repairs: new shocks and struts; new brakes, pads and rotors.

First oil change in a new city. So far so good… more to come on the service to my car, but customer service was good at the front desk. Only thing is I don’t think it should have taken an hour on a slow Thursday morning.

This place is awesome! I went there to have them check out a used car which I wanted to buy from King’s AutoMall and what a thorough job they did! They took about 40 minutes to completely examine the car’s transmission, suspension, steering system, shocks, rust in the body and all for a price of $ 21.99! What’s more, they gave me a detailed list of maintenance requirements which I was able to use to further negotiate down the price of the car!