Hercules Moving & Storage

Used them last year for both packing and moving. They were fast, efficient, and professional. Came in right at the estimated price as well. We’re extremely satisfied customers.

The move seemed to be going well and we were pleased with how efficiently they were loading the two 16 PODS that would be moved to Florida. As they were moving a large desk into the last POD they damaged it and wrote up an acknowledgement on the bill. We called after unloading the item in Florida as instructed and they agreed to pay us $ 50 for the damage which was acceptable.
That’s where the «good» stops. When they were loading the PODs there was a stack of smaller plastic boxes that were taped closed and placed in one location that they were told they could use as filler in drawers and shelves. After the PODs were loaded and the movers were gone, I realized they had packed a similar box that had been sitting on the bathroom sink containing day-​to-​day items we were keeping. I had also placed several pieces of jewelry in the box because we had already shrink wrapped my jewelry box for moving in the car and my fingers were swelling from the lifting. I assumed it was an accident and even told people when I relayed the story, that I felt fully comfortable that when we unloaded, the rings would be there.
My husband found the box in the POD while unloading and the rings were not in it. I tore every box apart looking 2 and 3 times for the rings because I just couldn’t believe they were gone and that I had been so wrong and gullible. I spent two weeks trying to get the owner, Ron, to call me before finally putting in writing about the missing jewelry. I just wanted to talk to him before filing the police report that would be needed for insurance. Trying to be open and upfront. He never returned my requests for a call so I told him about the rings via email. Of course he was offended and said there was no proof his men removed the jewelry from the box prior loading — and he’s right. They were just the last ones to touch the box and that would have to be noted when I made the police report.
Ron never once called me to discuss our concerns. He said I would have to sign a document to get the $ 50 but it was a document about a «compromise of a doubtful and disputed claim» (which the desk was not because they acknowledged in writing that they had caused the damage) which basically stated that I would «refrain from making any derogatory reviews of Hercules Moving & Storage, Inc. via any media». It’s not worth $ 50 for me to not be able to give an honest review of their service.

Should be ZERO stars. They sneak a clause into their «Moving Contract» stating that if they loose your valuables, they only owe you $ 0.60/lb. So if they «loose» your 10lb bag of diamonds, they «owe» you $ 6. This is a massive conflict of interest and moral hazard, and what do you know, they actually use it rob people, as they robbed me. They «lost» about $ 4,000 worth of sports gear, and offered me $ 18 compensation.
Also, they pulled a «bait-&-switch» on the original move estimate. Once I had everything packed into boxes and they showed up with the truck, then they nearly doubled the quote, and I either had to unpack everything and delay the move while looking for a more reputable mover, or «agree» to their nearly doubled rate over what they quoted when I sent them the inventory list. Lesson learned. When a company pulls a bait-&-switch, get rid of them before they proceed to rob you even more.
These folks are a gang of thieves. Their company name should be «Hercules Moving & Property Theft Company».

Well buying a new house should be a joyous experience. Hercules movers has ruined this new experience for me. I had two movers show up at my apartment. Neither of the gentlemen introduced them self’s. One gentleman made some rude remarks to me and even worse to my mother which upset me. I made a call to there office. They seemed to have called there crew and they confronted us about it and were still extremely rude and still did not learn either of there names. At some point they decided they would trade out with another crew. Which means they had to unload there truck so the next crew could load it in there truck. long story short there wasn’t another crew. So my belongs were laying in the lawn. I had to call tge office to make them load it up back in my apartment but I am now on holiday weekend without movers and work week quickly approaching. Stay away!

We would highly recommend you NOT use Hercules Moving & Storage. We recently did and had items stolen from us. Of course, stuff can be replaced. However, we feel violated and that’s very hard to replace. On top, their non-​responsiveness to our repeated phone calls trying to address the matter was extremely disappointing and not professional. A few things were also broken during the move. I mention that only to point out that we aren’t upset by that at all. Accidents happen. However, stealing is not an accident.

I used Hercules Moving and Storage for the first time in 2007. I moved from a small 2 bedroom apartment to a large 4 bedroom apartment (big as a house). The apartment I was moving from was on the second floor, with narrow stairs and a difficult parking situation. The apartment I moved to was also on the second floor. Not a complaint! The 2 guys sent out were polite and friendly and nothing was amiss with any of my things.
Based on that experience, I hired Hercules Moving again to move me from my 3 bedroom house to an apartment (coincidentally, the same apartment I moved to above). I have gained many more things since ’07! Three guys came out, there were issues with my driveway (it is a very steep, difficult driveway & big trucks sometimes cannot make it down). The guys came back with a passenger truck and moved the entire house into the small truck, drove it up the driveway and loaded it onto the moving truck. They essentially moved us twice! The men were unfailingly polite, friendly, and hard working. They took a short lunch and 2 5 – 10 minute breaks during the 7.5 hours they were with us. I was impressed.
The price was fair, the front office was friendly and it was very easy to schedule the move. I will recommend Hercules to anyone in the area who needs movers.