Michel Tires Plus

This location used to be better than now. A simple oil change for my 2001 Audi TT took over two hours. The counter person looked lost. 15 minutes later he could not recognize me nor the car. No updates. The result was that the «mechanic’ broke the engine oil tube and never said anything. The result was an oil leak, was not there before they touched the car. They claim the leak is due age of the car. Quite a coincidence. No oil leak beforel and oil leak after they touched the car. Of course, they deny they did anything. Not recommended, not satisfied even with their own warranty as to work or service. This location USED TO BE good. No longer. Very unhappy with the service and response. The sooner they go out of business, the better for the community. STAY AWAY FROM THIS BUSINESS.

Bought a full set of new tires from these guys a few months ago. That went fine. Returned to have a tire patched for a small leak. The guy told me if I got it in before 2pm it should take 2 hours to patch the tire and get the free rotation they owed me. Got the car there at 1:45 and left them the keys. They said they would call if they encountered any problems.
I arranged for my friend to pick me up and we left to go do some errands. Arrived back at 4pm and noticed my car sitting in the same spot I left it in. Walked up to the desk where the same man that checked me in ignored me as if he didn’t even recognize me from 2 hours earlier. After standing there for 2 minutes without being addressed by any of the 3 men standing there, I finally asked him what the status was of my car. He had no idea which car was mine. Nothing. Very frustrating. The car hadn’t been touched.
You get the idea. Out to lunch employees. An afternoon wasted and they didn’t even rotate the tires because they said they were too worn (after having bought them 6 months earlier). Probably could have used that information 2 hours earlier… bad/​unorganized service. Likely they were also lying about the tread of the tires just to get me out of there as quick as they could. I didn’t get out of there until 4:45. Three hours for a patched tire? If I hadn’t bought a full set there prior with relatively little drama, they would get 1 star.
I won’t be returning to this location.

I’ve been taking my car to Tires Plus for several years– mostly for oil changes. You can usually get an appointment whenever you need one, which is really convenient for me. While a lot of people probably worry about getting conned into having service done that really isn’t needed, I think this happened only once. They told me my tires only had a few months left on them, and when I got them checked at Toyota, I was told the tires weren’t even close to needing replacement. Regardless, I’m not complaining when I leave with an oil change and tire rotation (free w/​oil changes) for less than $ 25!