Move It Now

Dan was a no show for our appointment, no call, no excuses given. When a company is that unreliable with keeping the appointment to give an estimate how in the world can I trust them to move my belongings. I can’t and you shouldn’t.

No body use this pathetic excuse of a moving company, that is unless you enjoy having your entire house boxed up and ready to go, family and friends helping you prepare new home only to find their poor excuse of workers decide to not show up for the job. You can’t hang up a shingle claiming to be a moving company and not have a crew to back it up! So now they offer to move us «tomorrow’. Seriously? Can’t take that risk. You get one chance to show me who you are and you blew it. I’ve got news for you, «tomorrow» I will be in my home thanks to a different company and you’ll be reading this bad review to match the other lousy review posted on this site.

I was initially very pleased with Dan from Move It Now. He gave me confidence during the on site estimate process that he knew what he was doing and could take care of my move. He gave me his cell number and I told him to please book me for July 1 and that I would book if he would do my job personally. He agreed.
They sent me something via email to sign and this is where I was off the tracks. I lost track of getting that returned in the flurry of preparing to move. Kathy from the office called me on a Thursday a couple weeks before my move to prompt me about returning the signed agreement. I asked her to give me until Monday and she agreed. I dug up the agreement, had some questions, and called Dan several times with no response from him. By Monday, I wound up with a huge project at work that had to get done and the agreement slipped my mind. Tuesday morning I emailed Kathy saying I had been trying to reach Dan but that I still wanted to hang on to my July 1 date and was planning to use them. She called me in reply on Tuesday afternoon stating she had given away my July 1 date. I took the call while sitting in a doctor office with my very sick spouse waiting for the doctor to show up. I was telling Kathy I was not at all happy she gave away my date without trying to contact me at all again, especially given that I almost always answer my phone. When a medical person knocked and entered the doctor office room, I told Kathy I had to go and ended the call abruptly.
I totally get that I should have returned the agreement and probably Kathy thought I was just pissed off and hung up on her. That’s on me. In spite of my mistakes, I think Move It Now really let me down.
Kathy is not exactly the friendly face of customer service and wasn’t even from the beginning. She comes off hastily and rude but Dan was so great that I thought, «Who cares? I’ll never even see Kathy in person.» I was very clear with Kathy on that Thursday call that I was 90% on using them on ⁷⁄₁ and thought we had an agreement to talk before she would give away my dates but she gave my date away anyway. I was also very clear with Dan that I wanted to use him and his team for my July 1 move. I sent an email to Kathy and tried calling Dan several more times after the hang up incident from being at the doctor and no one every responded to me after that.
I’m so glad it happened that way as I then booked Big John Movers and they were fantastic throughout the entire process. Their estimate was right on, their staff were amazing including the lady who answers their phones and the whole crew of movers. I’m glad it was Jeremy there for me on my moving day!