The Voice of Your Customer

Specialties

The Voice of Your Customer is a minority owned marketing firm that assists clients to penetrate niche markets using survey research, focus groups, secret shopping and media campaigns. Located in Cincinnati, Ohio, The Voice of Your Customer holds the following certifications: 8(A), HUB Zone, MBE, WBE, SBE and DBE. Our client list includes government agencies, non-​profil organizations, educational institutions, healthcare providers and businesses.

We routinely recruit research participants, secret shoppers and street team members to complete our projects. We invite you to friend us on Facebook to receive updates about our recruiting efforts!

History

Established in 2005.

The Voice of Your Customer was founded in 2005, primarily as a secret shopping company designed to assist small businesses to improve customer service. The company soon expanded the secret shopping services to include telephone/​audio/​video recordings, website assessments and observations of services provided by home improvement technicians, mechanics and other skilled tradespersons. The company also transitioned the secret shopping services to include audits, compliance, and product testing and expanded the client list to include non-​profit organizations. In addition, The Voice of Your Customer became a government contractor.

Today, The Voice of Your Customer is a full service marketing firm that assists clients to penetrate niche markets using surveys, focus groups, secret shopping, customer service training, and media campaigns.

Meet the Business Owner

Crystal L.

Business Owner

Crystal L. Kendrick, President of The Voice of Your Customer, has more than 25 years of sales, client service and marketing experience and has held leadership positions at three corporations. Crystal holds a BBA from Temple (PA) University and an MBA from Northern Kentucky University. Crystal is also trained in project management; Six Sigma improvement processes and she completed an Executive MBE Training at Dartmouth College and the University of Wisconsin.

In addition to handling responsibilities of The Voice of Your Customer, Crystal serves on the board of ArtsWave and Gwen Mooney Funeral Home and Northern Kentucky University Alumni Council.

Crystal is also a Diamond Life Member of Delta Sigma Theta Sorority, Inc., a charter member for the Queen City Chapter of The Links, Incorporated and a lifetime member of the Episcopal Church.