Time Warner Cable

I’m not sure how to sum it up: terrible customer service, lies by sales representatives and paying for a service that works about half the time.
Pretty awesome.

If I could give ZERO stars I would. Customer service is TERRIBLE.
I have been without service for over 36 hours and the company actually doesn’t care. I have had one customer service technician who actually told me the truth and admitted the reason for my outage was due to the Bengals/​Browns game being played 2 blocks away. I appreciated her honesty.
What I would really appreciate is a company who is there for their every day customers and doesn’t treat us like imbeciles.
I’m sure they will try to win me back when they realize they just lost a long time customer. But I think I’ll just go with Netflix and Hulu and forgo the hastle of this crappy company.

I have to put in a good review of the time warner tech who connected us at our new place. we had time warner at the old house, no problems. when I called to get a transfer, the gal in customer service said we could bring over our gear and just connect it. however, when the tech, a very friendly and savvy guy named Radi, started testing the connection, he found our signal very weak, and he ended up worked for 3 hours to replace some parts, drill holes and run new cable, and get connected. Radi was friendly, very professional, and most industrious. I hope I have the tech’s name right, the job was ⁸⁄₁₆ on hansford pl in Cincy.

They the epitome of deplorable customer service. Try it for yourself, and you will see.

Time Warner SUCKS ! We had AT&T in Columbus and NEVER had a single issue with our phone, internet or cable service! With Time Warner (here in Mason) … my kids and wife are forever having problems connecting to the internet (and remaining connected) all though we are all on the exact same router etc. I wish AT&T had service in Mason, Ohio !!!

Wasted my entire day and still left without hooking anything up. Tech told me I would have to wait until tomorrow to get service but when I called TW to check on the time they told me they wouldn’t be out until next week sometime. I told them nevermind and just cancel everything, now they call me everyday trying to sell me service they can’t even provide. TERRIBLE!

Run don’t walk away from this company. They have no clue about keeping their customers satisfied. If they were not pretty much a monopoly they would be out of business in 30 days.
I received a «new» hd box in January and it has never worked. They have swapped it out and the replacement doesn’t work either. The phone technical support only makes the problems I called about dramatically worse. The «supervisor» is worse than the technician.
Stay away from TWC

The 2 stars are due to their very poor telephone customer service. The technician that came to my house was very friendly, knowledgeable and helpful. However every time I call in, I want to throw my phone. First off, it is very hard to understand them and secondly, I call in as a new customer to get a deal that is advertised on the HOME PAGE of their website and they tell me they don’t know what I’m talking about. Very frustrating, so of course, they wouldn’t honor what they were advertising and I got a «deal» that was more expensive then I planned. I wish there was another option for service, but I hate Cincinnati Bell even worse…

Time Warner, I hate you. You have been screwing me over since 2007. And yet I have no other options.

If there was any type of decent alternative I would have dumped this company years ago. But, satellite sucks… and…well, that’s really all there is.
I’ve had Time Warner Cable for 10+ years, and I’ve honestly had hundreds of problems.
Since I moved to my current house the signal usually screwed up every 2 months or so, and they have to send someone out to my house. And, like all other jackhole companies they’re here between 6am and 9pm…
My internet service is spotty at best… and, I know if anyone from the company ever reads this post I’ll probably be charged some sort of unknown service charge and they’ll send someone out to «Take care of me».
I am not a fan of Time Warner… so, if some other cable company would show up where I could use it… that’d be super.

Pathetic customer service. Also, unlike North Carolina from where I moved, these guys have no customization options (you have to subscribe to ALL channels) and they have one flat price ($X for all channels and $ 12.95 for each premium channel). Back in NC I could opt for various combination of channels based on my preference (Top 100, Top 200, Digital only, HD only etc) and then I could get and incentive for bundling premium channels (e.g. one premium channel $ 12, two for $ 22, 3 for $ 33 etc).
I hate them.

I hate them — I’m a slave to them — but I hate them.

When it works, it’s great. Good quality picture on our HD TV, reasonably fast internet service, and the digital phone is nice, too.
But when it doesn’t work, it’s a nightmare. Time Warner’s customer service is completely broken. Simply to schedule an appointment, I waited on hold for thirty minutes. Since our phone was out, they were required to reconnect us within 24 hours. OK, that’s good.
But to do so, I had to be on-​call; the guy would come some time between 8 am and 8 pm, couldn’t say when. He’d call me a half-​hour before he arrived. He did, and I was in an appointment. I called him back and he didn’t answer. I called Time Warner and they said, «Well, sorry. We tried. How about tomorrow?» Again, between 8 am and 8 pm. Fortunately he called in the late evening when I was actually around.
Let me rephrase that: For them to fulfill their legal obligation, I had to be available for 12 hours on a weekday. I asked if they could narrow it down to a three hour window, which I could have reasonably if sacrificially carved out. They said no.
That is not service. Sadly, some places (like my apartment in Mt Adams) don’t have another option to get an all-​in-​one plan, which is pretty convenient and affordable. Probably because we obviously aren’t paying for customer support. Or rather, we pay with time and hassle. We’ve had three instances in the past 8 months where they’ve had to come here and fix wiring or something. Other people have never had a problem. Roll the dice if you want.

I am a LOOONG time TWC customer, but I finally caved and ordered DirectTV and Current Broadband yesterday…
I upgraded my converter box to the HD-​DVR model (Sci Amer Explorer 8300HD), and I have been VERY unhappy ever since. Apparently TWC decided (company-​wide) that they weren’t going to outsource the programming for their channel guide any longer (used to be Aptiva Passport. the one that works), and bring the programming in house. They said it was to have complete control over the process and roll out new features faster, but I have a good feeling that TWC is just trying to maximize profit.
This would be all well and good if they knew what they were doing, however. I’m no programmer, but since Aptiva has the Passport software copyrighted, TWC couldn’t use any of it to create their new replacement, Mystro Navigator. They created Navigator from the ground up, and whoa baby, you can tell…
So far, I’ve had MULTIPLE scheduled recordings that don’t end up recording, because according to the log, «The channel wasn’t available.» ??? (After checking it yesterday, I apparently missed 4 – 5 recordings over the past weekend… and there was no channel conflict.) Also, I have a series scheduled to record every new episode (which airs daily), but for some reason it records every single episode aired on that channel on Mondays only. The rest of the week it’s fine. Frequent playback issues (the box freezes up), a lack of series recording options, and the annoying delay between the remote and the box have really been the last straw.
I had been a really happy TWC customer until they started messing with the software and screwing everything up. I’m not paying for such unreliable service, so I have no choice but to go elsewhere.