Autumn Ridge

this place is ridiculous. they’re incredibly misleading and a huge waste of mine and my roommates time. my roommate went to their complex to check out their apartments and they showed her their demo, it was really nice and looked exactly as they displayed online it was pretty pricey though. my roommate filled out their application form and signed it and paid the holding deposit and application fee, and I went in 3 days later and paid my application fee and signed the paper work as well. the application stated the monthly payments for the 12 month lease, the required 400 $ deposit and also the proration amount if we chose to move in on the 24^th rather than the 1^st. my roommate told the girl who was helping her that we wanted to move in on the 1^st of may which she said wasn’t any problem at all, and that she had held an apartment once before for an escalation for 2 months. after about 3 days after I paid my application fee they called my roommate and told her that her rental history couldn’t be validated and also that we were given incorrect information and that we would have to move in by the 24^th and that they could not hold an apartment longer than 2 weeks. they told us that our security deposit would also be raised from 400 to 1168 and that it needed to be paid in addition to our first month’s rent including proration before the 24^th which was now only a week away. my roommate and I had set aside the money for the original price and couldn’t afford all of these new charges that took them a week to come up with. they approved us now and sent a new form for us to sign stating the proration was now for 7 days rather than 6 and for a 6 month lease rather than 12 and raised our security deposit to the 1168. my roommate and I then took it upon ourselves to research their database and read through all of their company policies and lease agreements and found nothing stating they could only hold the apartment for 2 weeks. we then privately messaged their property manager and when she finally responded 2 days later she said their was nothing she could do about the security deposit but that she could allow us to move in on the 1^st of may but also informed us that we could not sign a lease that we must pay month to month. All and all we wasted so much money time and hope with such a misleading company I truly regret. I would not recommend renting from such scammers!

After my last review, I went back in to the office and asked for my money back for my application. A couple days later I got a call saying I was approved at the original quoted deposit amount. I decided to take a chance and signed a lease. Since then my experience has been good. Complex is quiet, work orders are fulfilled quickly. Overall way better experience than I expected.

My roommate and I just moved out of a 2 bed/​2 bath at the end of October, 2015. The kitchen was pretty thrashed when we moved in (big red/​pink stain on the counter near the kitchen sink), chunks out of the counter, big knife scrapes in the counter, etc. With that said, I enjoyed living at the apartments for the most part, and never really had any major issues while living there… until we moved out…
The whole experience could have not been much worse, more frustrating, or more unprofessional on their part. First, we never received an offer to renew our lease. WE had to contact them, and ask for the renewal rate, had we decided to stay. We wanted to do a pre-​move out inspection. I emailed them, scheduled it… they never showed. I called the office, and Sarah and one of the maintenance workers showed up about 40 minutes after our scheduled inspection time.
Sarah told us that the only thing we would be charged for is cleaning the ceiling fan and window tracks. She said nothing else would be taken out of the deposit. After they left, of course we cleaned the ceiling fan and window tracks. When we received our deposit refund, it was made payable to only one of us, even though both of our names were on the lease. I feel like this is something they should KNOW how to do, considering they have people moving in and out constantly. When I emailed them, I was told I would have to bring the incorrect check to them, it would be «a while,» and they would eventually reissue the check in both of our names. No thanks. I shouldn’t have to be inconvenienced by driving 20 minutes each way, because they can’t do their job correctly. They also withheld money for cleaning ($ 81), and touch up paint, which we were told they wouldn’t. Super frustrating.
We ended up contesting the charges, and long story short, were issued a supplemental check. My roommate called, left messages for Sarah, which were never returned. I had to send them SO many emails to get anywhere. I feel like there is some major gaps in communication between their employees, because no one ever seemed to know what was going on. I would absolutely not recommending renting from here.

This review is for an upstairs 2bed/​1bath
BAD THINGS:
I just moved in a 3 months ago and have just moved out due to «medical reasons» AKA harassing neighbors that the front office won’t deal with. Let me tell you, stay away from this place!!! I hate living here because I feel like I’m in a prison. From day one, I have been harassed by my neighbors. I am a single female living with my doggie. My boyfriend comes over often, and spends the night once a week on average. Otherwise, I’ve not had one person visit, no loud music playing, no loud tv; I’m a quiet, straight-​A, bookworm.
After three days of living here, I got a call from the front desk saying they’d had three noise complaints from my apartment. They even asked if maybe I had had a party. UHM, EXCUSE ME? I’m as quiet as a mouse. I’m a college student, but all I do is go to school and come home and work. Getting personal, I don’t have friends, parties, or crazy wild nights. After those first three nights, I ended up with two additional notes on my door from anonymous people screaming at me that I need to be more courteous and considerate of others because this is an «APT COMPLEX AND YOU HAVE TO MAKE SACRIFICES TO LIVE HERE!!!» (At this point, I am still super confused because I have made no noise…) I then went to all of my direct neighbors and inquired about the noise issues (which, by the way, one of my noise complaints was from ANOTHER BUILDING– outrageous!!!). After a very confusing hour, I figured out that it was none of my neighbors that had issues of my «loud music» «slamming doors» «multiple people pounding while walking» or any of those main issues. The only thing that I was not aware of is when Molly, my dog, runs, they can hear it beneath me. No worries– I wasn’t aware and it’ll be fixed! Not a week later, my neighbors behind me started banging on our shared dining room wall while I was watching tv and doing homework. Again, EXCUSE ME? I’m being as quite as a mouse and my neighbors are banging for me to quiet down. Then, the next week, the people downstairs from me (the guy) came up to me and suggested I keep my dog in a crate or on a leash during quiet hours every night because she keeps them up when she plays. AGAIN!!! EXCUSE ME??? I am 100% against that. I don’t believe in treating animals that way! Not only that, but I wasn’t even AWAKE the night he was complaining about! How could it have been me or Molly if I wasn’t even up walking around?! I’m not saying he’s lying and he didn’t hear anything, I’m just not understanding how the noise came from me.
The only thing the leasing office has done is written in my file that I’ve had all of these complaints, which will in turn make me look like a bad tenant. Then, they called me recently because someone mentioned that I «may have not picked up my dog’s poop». I clean up after her diligently… then I walked outside, picked up 15 bags of poop that was not my own, ALL SO THAT I CAN STOP BEING CONTACTED BY THE OFFICE. They’re just relaying a message based on what someone else said, but still… I just want to be left alone for a week straight! This place is a prison. No privacy, false accusations, and I feel like I constantly have to watch my back because my neighbors are very willing to harass anyone that irritates them in the slightest. I’ve lived in apartments for a while, and I’m very aware of what that entails. Prior to living here, I’d never had A SINGLE complaint. In fact, I was raised in the south so I probably I have more courtesy and manners than most of the people here. I find it very odd that I am targeted… I am not exaggerating when I say I do nothing but go to school and come home to do homework and watch tv every day. It’s not an exciting life, but it’s my life. And I want to be left alone.
Also, like others, I’m sure I won’t be getting a DIME of my deposit back. (keep in mind I did have a dog, so they MUST replace the carpets, and I accidentally spilled bleach on the bathroom cabinet which also must be replaced). They did NOT do the walk through (EVEN THOUGH IT WAS REQUESTED) two weeks before move out, so I have no idea what I’m in for. All I know, as sure as others have said, is that I won’t be seeing my deposit. I will update this when I receive my final receipt.
I know it sounds like I’m complaining a lot, so here are the
GOOD THINGS:
Leasing office staff. Some reviews have said otherwise, but in my experience, all of those ladies are awesome. Gabby is so lovely and sweet, and Sarah is so so so nice! They let me just come in and talk about random things, and I absolutely love talking to them! Please know this review is nothing against ANY of those staff! They are just doing their jobs and I respect that :) I’d argue to say that THEY are the best attribute to this community, following the vaulted ceilings and… well that’s it.

The apartments are nice, but a bit loud at times. Police are always at the apartments. I love the car wash station and the gym.
They have gates, which rarely work properly. I was coming home one night and noticed someone didn’t have the key card to open the gate. They simply got out of their car and was able to pull the gate open by hand! That’s really scary.
Also, their security officers don’t enforce rules. Pool closes at 9:00 pm. There are people out there all night long drinking. No matter how much you complain, it seems like nothing happens.

When we first moved in I thought we had found a really great place, I was able to over look the fact there wasn’t any other families with kids my kids ages or a playground. It was a decent place.
In the last year or two it’s started going downhill. Within months all our neighbors moved out and were replaced by pot smoking, alcoholic partiers. Maintenance mickey moused things rather than fix them and the management company would rather put money into landscaping for the front buildings and office area instead of fixing MAJOR electrical problems in the units. Making the complex more appealing to new tenets when in reality it’s an old dump!

My family and I had lived here from 2009 to 2014. The community was fairly quiet with occasional police activity. The manager, Diane, is an awesome person, but as for her staff, well they are nice but some of the ladies there aren’t very professional. You feel quite blown off by them unless the manager is around, then you get there full attention. Maintenance was always on top of any repairs, but a couple of the maintenance workers did give me the creeps, and I felt I needed to hide my kids from them, especially the teenage girl. The main pool area is very nice, but the two other pool areas are in poor condition. The poolside furniture is raggedy and broken. There is drugs every where, nothing like having kids and adults blowing Marijuana smoke in your face when your walking to your apartment or trying to relax at the pool. I know it’s legal, but staff can remind tenants not to do it outside, especially around young kids. The recent arson fire there has made the area run down but I’m sure that will be fixed soon enough. Other than that and the rent always increasing every year when your lease is up, it was an okay place to live.

Diane & team worked very hard to get me approved for the apartment. Im very excited to be moving in sept. 1^st. The management team is very nice. & i am happy to be staying somewhere the tenants are treated well.
Thank you so much Diane, Gabby, Sarah & Darly for working so hard to get me approved
Sincerely,
Brittany

RENTERS BEWARE… COCKROACHES…unless you like living with them don’t rent!
This place is ghetto. We lived here for just over a year and moved because they wouldn’t renew the lease. I think because we were late a FEW times. Late fee is $ 100 after the 2^nd of the month… OUCH!!! Also the amenities don’t work all the hot tubs were down for over 6 months… Clothes had a fowl smell due to dirty wash machine… We tried everything to clean it… YUCK

I lived here from 2011 to 2012 and I only moved out because of a bad roommate situation and I could not afford the apartment alone. I really miss living here. I never had any problems with maintenance or the management. The area isn’t the best but I never felt like my safety was threatened. I loved the layout of the two bedroom two bathroom. I’m only giving it 4 stars because they are a little old inside and the bathrooms were small.

Though I am a new tenant here I don’t see much of a problem with the apartment itself (yes the neighborhood isn’t the greatest, but it isn’t the worst and it is a gated community. You are given a card to get access to the gate instead of punching in keys or having beepers). The simple fact that they had full sized wash/​dryers IN the unit is what sold me… along with the spa, tennis court, gym, sauna they just put in a fire pit and a propane BBQ girl outside. The apartment outside gives off a park-​like feel and seemed fairly quiet when I visited the place. Management is extremely nice and understanding. They really want to listen to you and find what your interested in.
I also like that they give you the option of doing things online rather than the old fashioned paper way. This gives each tenant time to put in whatever they need to. There is an application fee of $ 40.
The apartments upstairs have vaulted ceilings and the downstairs does seem a bit small (so if space is a big issue for you I’d recommend getting an upstairs unit or go with the cottages). They only have once assigned parking spot but that doesn’t seem much of a problem. It’s not cheap, but to be fair I’m from Modesto where apartments are much cheaper than here. They do expect you to make at least 2 times the rent so keep that in mind. They are also pet friendly but only allow 2 pets with breed restrictions.
Update will come soon!

Terrible place to live! Asbestos in their ceiling. Rude management. Avoid if you can.

i broke my lease and moved out of here. it’s not in a safe area. people break the pedestrian gates so their crack head friends can come and go as they please. people park in your parking spots. homeless people dumpster dive in the dumpsters every morning. there’s a late fee if you pay 2 days late and they report i on your rental history. a lot of police activity all over the premises. people will follow you and try your door knob. lots of break-​ins during m-​f business hours. new management is shady.
oh there is dog crap EVERYWHERE. you cannot walk on the grass or the sidewalks and you need to carry yiur kids everywhere because of this problem, theplace literally reeks of crap.
still waiting on my deposit.