Eye Designs Optometry

I’m writing a review because I think this office is doing a great job! My kids and I have been going here for years. Some days there is a wait, but every where you go there is gonna be a wait. Especially bringing 2 kids at the same time; that would be the reason for only 4 stars. Glad they finally got a bigger. Making an appointment has always been easy and never pushed to buy anything which is always nice. I have bought a couple pairs of glasses and the girls are always so friendly and helpful find what fits my face as well as look good too.

Is this an optometry office or a used car dealership? So ridiculous, I don’t even feel like my prescription is correct but I’m dreading going back. Not to mention I don’t trust anything I’m told here because all they want to do is sell stuff! And I still have dry eyes because I wasted my yearly visit at this «optometry office» and all I got was a sales pitch and a referral to his wife’s practice which of course isn’t covered by insurance. I will be complaining to my insurance as well!

Worst experience with glasses ever!
~$ 900+ glasses, 8 returns to the lab & still unusable. No quality control @ HOYA lab & no quality control @ Sunrise or Arden Fair Eye Designs locations. Lots of lies by opticians about base curve & even one lens has treatment for an astigmatism that I don’t have.
Unbelievable.

I got a pair of glasses without anti-​glare as I have done before but the glare was so bad I took them back to get looked at. CINDY called me today to see if I wanted to get the anti-​glare because the lab had determined there was nothing wrong it was just due to the frame. Also telling me twice that the lab keeps calling her everyday and bugging her about it as if it is my fault.
I told her I did not want to get the glasses then because I already have a pair and don’t want to pay $ 100 for the anti-​glare. I also asked her if the insurance is going to get refunded because I don’t know how that all works and in a very rude tone she told me «I don’t know what you are talking about» then explained the process to me like I was stupid.
She told me she is getting the glasses back from the lab and I need to come get them because they are mine and she is not going to throw them away and I need to have them in case I have to drive at night and it’s raining. Talking to me like I am a child. The glare on the glasses is so bad that is disrupts my vision and she is telling me to wear them at night when it is raining? (That sounds like a lawsuit waiting to happen.)
At the end of our conversation I told her I would come get the glasses, just to get her off my case, she told me next time I need to «Save a couple dollars to get the coating»… I am not a child, I am a customer, you are providing with a service that is being paid for, you do NOT tell my what to do with my money.
My mother has been a long time customer so I told her what happened and she called to complain. When she called Cindy answered the phone and told my mom the manager was not in and wouldn’t be back until tomorrow. My mom let her know the complaint is being filed towards her and she would be calling tomorrow to speak with the manager and told Cindy to get her ducks in a row.
Cindy told her she doesn’t need to get anything in a row and she isn’t worried about it and hung up on my mom.
I have worked retail and for the service industry for 11 years and I know how to be professional and polite and the way this woman conducts herself is surely not the correct way.

This review is for their phone customer service only. My husband recommended this place because he’s been here before and he liked the optometrist. So I called to make an appointment and got Emily on the other line and it just went down from there…
Emily: Do you have insurance? Is it medi-​cal?
Me: yes I’m under my husband’s policy (don’t know what medi-​cal is so didn’t answer that)
Emily: I don’t see your name under your husband’s policy. Are you sure you’re included?
Me: yes (I’ve used this insurance from chiropractors to hospital ER’s for the last 2 years!)
Emily: Are you sure cause I don’t see your name
After awhile I just realized they don’t want my business. Most places won’t even get your insurance info until you come in for your first appointment! This is just BAD business practice! Save yourselves time and go somewhere else where they still treat people like human beings not just a paycheck.

OK so now I changed and go to this Eye designs. They weren’t aware of my daughters appointment even though I confirmed the day before. Then my husband had to schedule her for contact lenses which was at 12 o’clock. It’s now almost 3 o’clock and they’re still not done because they take their time because they have all day. They said they didn’t know that she needed to fly exam before how stupid is that? And on top of that the appointment is for 12 o’clock there’s two people in there and she doesn’t even get seen after I leave at 12:20. It was actually a girl just walking around for 20 minutes with a folder in her hand I didn’t get it. Now it’s time for me to look for a new eye place on Unilocal.Why can’t businesses be considerate of my time and other people’s time?

My first appointment went great. But from that point forward I have had nothing but issues with them. I wanted to get contacts with them but it was just one issue after another. the only reason they are getting a 1 is because of the first visit. I will tell all of the employees at my work exactly how I was treated and make sure they know not to go here. They seem so incompetent. It should not take me losing money at work to get a contact check apointment. Especially when I have one and I can’t go to it because you don’t have the contact samples for me to try. Sorry doesn’t cut it. I ordered glasses off line and will have to stick with those and just keep having the issues I have because you all screwed me out of being able to use my insurance for two years. Thanks for nothing.

First… I love the fake 5 star reviews, all from people with 1 review total. Maybe if you spent more time taking care of customers instead of hiding in the back room posting lies… you might get good reviews.
We have been using Eye Designs for 7years, no big complaints for the first 6. When they moved we stayed with them out of ease and loyalty.
Over the last 6 months we have had two problems…
1. Stopped to pick up contacts and paid the price quoted in full and received a recite showing paid with zero balance. A few weeks later we get a bill saying we still owe $ 25 dollars that they forgot to charge. Now $ 25 is not a huge burden, but when I called, nobody could explain the why/​what of it. I was told «it was just the way it is now»
2. My wife went in for her yearly appointment and was told there was now an additional charge for contact fitting. When pressed why she would need this service after 6+ years of doing just fine…“it is just the way it is now” We both thought it was shady that these were charges they expect the customers to cover.
I have an idea, take the extra $$$$ you charge each person and maybe you can use it to train your employees.
We understand costs go up and normally wouldn’t have a problem with small increases… its just a bitter pill when rude people deliver the news. The attitude both times was… you don’t like it, there‘s the door. Just remember that door swings both ways.
Spent a few minutes on Unilocal and found a new provider in Gold River, when I called to ask about services they were delightful to chat with. It looks like we might spend a few dollars more but they would «love to take care of our family»

I would say that the new location is slightly more roomie but the parking is limited.
My optometrist is fantastic! Very friendly and knowledgeable of the eyes. I appreciate how she explains things in terms that I can clearly understand what is happening.
The other associates of the location is either a hit or miss. I once received oh so average/​below par service but the last few other times I have been there and have worked with other associates, the service has been good. I do appreciate the phone call/​text reminders of appointments.
Not a whole lot of selection as far as frames but hey, this is a VSP insurance spot with 2 other store locations.
All in all, good place to just get what you need and leave.

We have been going to Eye Designs for years. They moved out of the convenient place they used to have at the mall to a place with no parking.
My husband ordered glasses in September he finally got them today, was charged an extra $ 10.00 because of a frame change. He never changed the frame order himself (they did that). They said the original order was back ordered, then not available, then ordered a new frame also back ordered.
They didn’t even adjust them when he picked them up. He discovered a screw was missing and went back. They put a screw in that was too big. They were very courteous but somehow that doesn’t help much.
We are tired of the hassles and the expense. We will not be returning.

Just went in to to pay my overages and copays on a pair of every day glasses, and a pair of computer vision glasses. I can not stress enough what a great experience it was.
I can only say I must of lucked out as a optician named Ryan helped me. Instead of just ringing up the order I had put in the weekend before she explained the frames I selected for my computer pair were showing in the system as men but were women’s. She showed me what they looked like and they were not what I wanted. Whew glad someone there is on it THANK YOU Ryan, you ROCK!!!
Ryan sat down with me and we went through a lot of pairs of frames. She was extremely helpful and funny. Found me a pair I liked (which is hard as I am picky) and even saved me $ 40.00.
Best experience I have ever had at a place I love.
Even had friends come in while I was there because I had recommend the place to them as they had a bad experience at another provider.
I will be coming back to this office and will ask for Ryan every time!

This retailer has the worst customer service I have ever experienced. I needed a new pair of glasses and looked up their address online. They were located in Sunrise mall and I took off work early and drove there to check out their frame selection. Too bad they had moved but hadn;t updated the website! I then drove to the new loation down the street and found a pair I really liked.
I had a checkup and purchased the frames and they were great for a month or 2. Then one of the earpieces pulled out of the actual frame. Within a few days and before I could get them into the store, the other earpiece also pulled out of the frame. It seemed that the plastic of the frame was too weak to hold the small piece of metal that attached to the earpiece.
I brought the frames in and forgot one of the earpieces. they said they needed both earpieces to get a replacement, so I drove home and found the other earpiece and bropught them back to the store. They ordered a replacement frame.
I went in wehn the new frame was in and they swapped the lenses and I was off and running, or so I thought. I got home one afternoon a few weeks after getting the new frames and went to put on the new frames after taking off my prescriptin sunglasses and one of the earpieces pulls out of the frame again. this was after having them less than a month.
I made another appointment and went back into the store to get my eyes checked also and get a different frame since the one I had like obvioulsy had a design flaw at the temple. they said they could only order the same frame again. I explained to them that this was 2 identical frames that bopth had the same issue and I needed a frame that would not break. I’ve worn glasses for 40 years and have owned perhaps 15 pairs in that time and have never had this problem. They insisted that all they could do per Kaenon’s policy was to get another identcal frame. they weren;t even sure inittally if they could because they said I bought the glasses last summer, well that was the first frame!
I asked them to make it right regardless of the MFD policy since it was clearly an problem with the glasses and they said no, we won’t and that it was my fault for putting the glasses on or off with one hand.
So, now I will drive back to the store for the 4^th time, and pick up my broken glasses and try to find someone to repair them if possible.

I just went here for the first time today for my first eye exam since I was 7. Everyone was very friendly, helpful and totally willing to explain everything to me as we went. I ended up having to get glasses, and the whole process was very easy and hassle-​free! I will definitely continue coming here for any future eye needs.

We have been going to Eye Designs for the past few years and have always received great customer service. All of the doctors I’ve encountered are thorough and professional. The office always contacts us via mail, email, and phone way ahead of our scheduled appointment to remind us or in case we need to reschedule. I tend to choose the most expensive frames, which tends to get costly, but that’s not their fault.
I love the new location. The Sunrise mall office got cramped really fast. Lots of space to move around here.

I have not visited the store, but this review is based on my phone conversation.
I will say that the office was very courteous and professional over the phone and was willing to accomodate my busy schedule for a last minute appointment. For that I will say that deserve a 5 star review.
I am a former customer of Eye Designs and have bought a pair of glasses there in the past. The customer service then was, again, great.
My negative review has to do with its company policy regarding contacts. Besides your usual co-​pay for annual exam, I have been told that now they are charging «contact fitting» fee in the amount of $ 75. Now I understand if it’s the patient’s first time wearing the contacts then they should make sure it’s fitting correctly, but I have been wearing contacts for over 15 years.
So I asked if I can opt out of this charge, which is not covered by vision insurance, and I was politely denied due to company policy. I think it’s absolutely obsurd that I should be forced to pay a fee for something that is not medically necessary. It almost reminds me of restaurants denying the use of credit cards if the bill is too low.
Anyway I went to another optometry and only paid my usual co-​pay and NO contact fitting fee. I recommend the company to change the policy, or have an opt-​out policy, just like any other medical facility.

My wife and I stopped in at a trunk show. Great selection of designer glasses. We both got great eyewear at a great price! Staff very helpful. Enjoyed the experience.

Nice new office, staff is friendly and helpful and the office is in a convenient location.