JCPenny Optical

I tried to go this place on Sunday to redeem my Groupon for prescription glasses/​sunglasses and they were closed which was annoying but I was like ok, I guess I misread when I looked up the store a few weeks ago, ago so whatever I guess I will just go on Monday after work. I however looked up the hours online and it said they were open on Sunday from 12 – 6 which means either their website hasn’t been updated in forever or something else.
So I got there Monday after work around 5:30 — 5:40 and there were already two people being helped and another person came in after me. I already had my glasses picked out and when it was my turn I talked to some young girl and she told me she didn’t know how to run a Groupon for the system and she would have her manager call me.
First of all there is something shady about the fact that she first asked me if I had prescription with me and then told me she didn’t know how to do it. I’ve used Groupon at a variety of locations and from what I’ve noticed all they have to do is redeem the code which doesn’t seem that hard to me. The only other issue I’ve had with Groupon is trying to redeem one at a business that actually closed. I feel like it was close to closing time and she didn’t want to take the effort to figure it out which annoys me because it’s not like I wanted to come into this place after work but they weren’t open on Sunday.
I also looked at the Groupon website and it showed that 83% people of 3824 recommended it, and there are only 4 locations you can use it at? So none of the people came to the one located in Sunrise mall? I mean I know it it’s not that great of a mall but I can’t be the first one that tried to redeem it there. I mean don’t put a groupon out if you don’t want to deal with it (yeah, I know it’s corporate but still you would think a BUSINESS would be better organized)
I’m getting really tired of these young kids who feel entitled to a job but not to work. I mean I know you are doing a job that someone else doesn’t want to do, but you still have to do it. It makes me actually can’t wait for the day when I don’t have to deal with shoddy customer service and we have machines take our orders because at least they will do what they are supposed to do. And if she really didn’t know and she was new, why was she the only one there? You would think that they would at least leave someone alone only if they knew what they were doing, but I guess not.
Also while I was waiting I was looking at their other discount signs and it had so many requirements to be able to use it, it was ridiculous (can’t use it with insurance, other discounts, etc), you’re better off just going to Costco for anything you need.