Lane Bryant

Still have not heard back from district manager. I’ll just stick to my local Natomas store. They are ALWAYS great. There is never any fuss and they are ready and willing to go above and beyond. The take away from all this is I appreciate my local store SO much more. Never take quality customer service for granted.

Worst customer service.
For the entirety of this year every time I have walked into this Lane Bryant (even if I’m with another person) I do not get greeted or assisted in any way. Even when it’s slow, I’ve been treated like an inconvenience and I’ve felt like they’d rather me not be there. Memorial Day weekend I was one of only 3 customers in the store, and I had to run down an associate to get a fitting room open. I received no help, and was so furious with the attitude and lack of service I decided I wouldn’t spend my money in there. I was on the sales floor on my cell clearly talking to another location and telling them the items I wanted them to put on hold for me… and nobody ever came by to ask if I needed help. I left and was never stopped on the way out to see if they could save the sale. They were not busy and they simply didn’t care about sales. Apparently their chit-​chatting at the register area was far more important that helping someone find clothes.
After that ridiculous situation I have gone into that store 3 other times — none of those times have I been greeted or even smiled at by the associates. The last time I walked in there with my mom, and an associate was running around putting clothes away. She never smiled at us, said hello, or anything — she looked pissed off to be there. She even walked around us and put a shirt in the same rack we were looking at and still no hello!
Unbelievable — I will never spend my money in this store. The Roseville location is great and I’m happy to drive WAY out of my way to go there instead of coming to this store, which is only 10 minutes from me.

I went there a couple of days ago to buy a sports bra. It was Super Bowl Sunday, I figured the mall and the stores would be less crowded.
A suit separate set caught my eye. I picked up a couple of sizes of the jacket and pencil skirt. After ten minutes of not being approached by anyone, I decided to place them in an open dressing room, then resume my search for a sports bra.
Making one more quick loop around the store and finding a cute pair of studded flats in size 12 for my massive paws, I came back to see the jackets and skirts being moved to a rack, by a sales associate named Katie. She seemed annoyed I wanted to try on clothes and had the nerve to place four items in an empty room, without her assistance.
I was debating the size of a jacket, when Katie asked the prerequisite, «How are you doing?» When I started asking her questions about the cut and sizing, Katie decided this was a great time to have a three minute conversation on her employee microphone with an unseen coworker.
«I wish this store carried things in my size she giggled.» I stared incredulously.
«You know if this is a bad time for you, I can shop elsewhere.» I was settled on the separates but getting tired of her attitude.
«I can multi-​task!» she snapped.
Really? A discussion with a colleague over an employee discount was much more important than a customer trying to make a purchase on a slow sales day.
She then decided to push the blouses and jewelry. I repeated multiple times, I had other pieces that work with both the jacket and the skirt and I had no interest in purchasing jewelry that day.
The sports bra shopping was not productive and it took ten minutes of questioning Katie to determine that store only carried one style of a supportive sports bra.
At the sales counter Katie handed me another style of bra (not a sports bra) that was obviously too small and she was still pushing jewelry.
The other sales person forgot to give me my receipt, but advised me of the new return policy. I remembered to ask for the receipt when I started to walk out.
My return policy is I will not be returning to that store again and will deal with the crowds at the Arden Mall location. The sports bra I purchased five weeks ago didn’t fit, but at least the sales staff had the appearance of giving a rat’s arse about the customer.
That Sunday afternoon I felt I probably would have done better without any employee interaction with one of those self service check out lines like they have in supermarkets.
I work in unemployment (forgive the irony) and at times I feel bad for the single mom supporting two kids on barely above minimum wage. However the sales associate Katie came across as the arch type of the lazy self righteous millenial and reminded me that there is a reason some people should be paid the minimum wage.

I wish I could give this place
–10 stars. Their customer service is a joke! The «manager» has no clue what she is doing. I did a return from the Arden store and because the tax difference in cities they couldn’t not correct the difference so they only could give me SOME of my money back and their response was «I don’t know why it’s doing this» that is not an acceptable answer. Then almost didn’t let me use my coupon because of my return! They said I needed to spend $ 10! Um no I spent $ 40 but because I returned $ 26 it looks Ike I only spent $ 14. Give me a break. So ridiculous. They need to close this store for good. Taylor the «manager» and her team needs to be retrained on customer service and how to she the register properly. Not giving customers what they paid for an item during a return is not acceptable.

This place has the worst customer service ever. There was at least 10 people in line when we arrived with only one checker. Meanwhile there is one girl folding tables and 2 girls just talking. No one ever greeted us. When it was my time to ring up my items a manager I assume had come from the back to help get the line down. While she was still ringing my transaction she got on her walkie talkie to tell the workers to help the customers and stop talking. After my transaction the manager disappeared again I was still at the counter because I decided I wanted to pay my credit card bill. I stood there 5 minutes and no one ever came to the counter to help me. An employee that had been walking around the store smiling like a beauty queen looked right at me and never assisted me. I will never shop here again

The difference between this store and the Arden fair store is night and day! The assistant manager amber truely understands the meaning of customer service! A big thank you to her for making us feel welcome and important! I will drive out of my way to come here from now on;)

I went in last night, to take advantage of the last day of their bra sale, the store was pretty empty so I figured I would be able to find someone to help me easily. Not the case. I managed to go all the way to the back of the store without being greeted, and no one offered to help me with anything. A woman even came right next to me to put something away and still didn’t say anything to me. I was in the store for over 40 minutes before anyone there acknowledged me without me talking to them first, and I would have managed to leave without talking to anyone other than the person who rang up my items, if I hadn’t had to go back to get 2 more bras to complete my sale, a woman simply said hello while I was gathering my last two items. When I had the correct number of items, I then had to wait in what was one of the longest lines I have ever experienced, and there were only 2 people ahead of me, and even then, I was acknowledged once I didn’t come in just to look. I spent a lot of money, and even opened a credit card, but up until that point I was invisible. It’s the closest one to my house, but I’m not sure when I’ll be up to come back here. If I didn’t want service, I would have just gone to Ross.

LOVE, LOVE this store!
The good:
Employees are super helpful and nice. I went in for a bra fitting and the woman who helped me (Natalie) was amazing. I told her what I wanted and she ran around picking out bras for me based on what I was looking for. I didn’t have to leave the dressing room! She would bring them and come back to check and then pick different ones. After her second run, she found EXACTLY what I was looking for. Fit perfect, looked great and gave me all the lift I was looking for. I’ve never had such a well fitting bra. (I’ve even gotten compliments from my friends about how good my boobs look all of the sudden LOL) She wasn’t pushy, it was just right. I left there feeling like I just took a crash-​course in bras. I will never shop for a bra the same way again! :)
Very well organized and clean store.
Big selection: from casual to work wear and everything in between.
Welcoming ambiance.
Usually good sales section in back and I get some decent coupons in email.
The not so good:
A bit pricey for my budget. Not the kind of place I can afford to shop at regularly.
Inside Sunrise Mall. I’d rather it be a stand alone store.

great clothes. last time i was in there, the service was great. very helpful. some of the prices are high, but they always have specials and coupons. make sure to come prepared!

I have a love-​hate relationship with Lane Bryant. In the first place, I hate that I fit their clothes. Self loathing aside, they generally have a fairly hip selection of clothes that fit the curvy gals. It’s just a crap shoot whether I will like the selection or not. They seem to have a theme for the season, and you’re either going to like the 5 colors they are selling or not. There is not a ton of variety. I pretty consistently like their jewelry and lingerie, and ladies, if you have not tried Spanx yet, you need to — especially if you shop at Lane Bryant. I mean, they aren’t going to make you «skinny,» but they’ll smooth you better than you might reasonably expect.