SAFE Credit Union

SAFE has been our bank of choice for over 36 years and despite its tremendous growth, it still provides the same personal attention as we had when we first walked in the branch (and all branches!). SAFE is up to date on all services and technology and your hard earned money is really SAFE.

Safe Credit Union has been wonderful to me until last Friday, July 3, 2015. I have been a valued customer since 2005. Unfortunately, your customer service call center has been very rude and uncooperative with my husband and I. Starting last Friday, July 3, 2015, Alissa was very unkind and defensive from the start of our conversation. She called us. Apparently, we filled a form out wrong that we sent to the call center. We had to send this form due to we live out of state now. From the beginning of our conversation, to the end, she was very short and argumentative.
After we hung up, my husband and I decided to call the call center back. Michael answered our call and was a delight! He helped us. He was courteous, helpful, and accommodating!
Supposedly, Alissa told Michael that she sent out another form to us that day. Friday, July 3, 2015.
Here it is Thursday, July 9, 2015. Haven’t received the form, so we called the service call center to see if the form was actually sent last Friday
Ashley answered our call. As always before, my husband asks if it is okay if his wife can help with the phone call due to his injury. In the past, we have always been accommodated by Safe Credit Union’s call center representative’s regarding my husband’s injury.
As of July 3, 2015 it seems Alissa and Ashley were uncooperative in assisting us with my husband’s needs.
Ashley stated today that she could not allow me to assist my husband. She stated that she had no way of knowing if the form was sent due to Alissa not being there today. Ashley stated that she would send the form again and that is all she could do for my husband.
We are very disappointed in the way we have been treated since Friday, July 3, 2015 by Alissa and Ashley at Safe’s call center.
Sincerely, Kevin and Katherine Brown

Helpful and friendly staff.

Instead of doing the usual round of finger-​pointing about who to blame for our current state of the economy and getting angry at the Wall Street bankers who pocket their millions in bonuses and just being plain ol’ sick and tired of fees for this and that, put your money where your mouth is.
We switched from Citibank to a credit union. And then switched from Sacramento Credit Union to Safe. So glad we did. For starters, I was not happy with the policies at Sac Credit Union — we had an issue with a huge bill being paid on autopay and then not having enough funds. To make a long story short, we had racked up $ 200 in fees in one day.
Safe does not do this. Based on this fact alone, I was happy to make the switch.
Opening an account was a cinch! I love their Internet banking service too with their pie chart showing where your funds are being spent and their free bill pay service. However if you do NOT use bill pay, you get docked $ 3. And for that, I’m docking off a star.
With this branch, you park in the back and use the doors facing the back — not the ones facing Madison. I made this mistake once and you have to push some button and have someone buzz you in. I guess it makes it just a tad bit harder if you plan on robbing the place off a busy street!
As far as the phone service and counter service goes, it has been top notch. Great tellers, they call up periodically to make sure you are happy with your service and if you have any questions. There is even a SAFE app on my Android!

A while back, I decided it was time to dump my big bank in favor of something local. I tried Golden One first and was ultimately disappointed by their service. A little research revealed that SAFE was a reputable credit union, and lo, such has proven to be the case.
First off, I loved how easy it was to open and fund a new account online. It’s a nice time saver. The online application process isn’t as smooth as it could be: They present a strange set of automated questions, presumably in the interest of getting you to confirm your identity. One of the questions was, «Which of the following hospitals is closest to you?», followed by four choices. I wasn’t familiar with any of the hospitals on the list, so I decided to use Google to figure it out (which an identity thief could have done just as easily). A friend of mine, meanwhile, took a stab and guessed. She got it wrong and with that, she was unable to complete her application.
Soon after completing my enrollment online, I got a call from a real human to talk about my new account.
When I ultimately went to visit the branch, I was mostly impressed. The branch itself is actually sorta cozy and inviting, for a bank, and the people are very friendly, professional, and helpful. (There was one exception, but I’ll presume that was an anomaly.)
One of the beauties of a credit union like SAFE is, you can use most other credit unions’ ATMs without incurring any fees.

The place to go for a Bank Transfer. Online Assistance was 5* with a callback the following day. I am impressed and delighted.

Friendly employees, seem like they care about their account holders, if they had an iphone app i’d give them five stars!