NW Sundance Services

Had the privilege of having service techician Billy work on my service request for bathroom in my home. Exceptional service at all levels. Knowledgable, professional and informative. Great service provided from the initial knock at the door to his driving away at the end of the call. 5 stars! Thank you Billy.
Review above still stands. Unfortunately adding that recent customer service on the phone was less than stellar. I am sure not the norm but wanted to at least bring to other possible consumers attention. The call was a recall visit.

We had service several times by Sundance through our home warranty company. Unfortunately it was totally hit or miss. The only consistent thing was that they NEVER showed up with parts to fix the issue the first time. Even when we knew exactly what it was that needed to be fixed it always necessitated at least 2 visits.
The «best» experience was the repair of our kitchen sink, which took two visits on two separate days, each about 2 hours (excessive considering it ended up being a minor fix). The worst was with our furnace which we were told over the course of FOUR visits that it was working fine. After we finally went up to the attic ourselves, the insulation had never been touched, and simply lifting it away from the ducts we could see giant holes and tears all over, and that was the point at which they finally came back and agreed to fix it… which took another 2 visits. They attempted to fix massive holes with only duct tape, it lasted about a week before the air was forced out through it again and only then did they finally agree to replace the actual ducting.
It’s too bad that they don’t use their work with the warranty company to build a good relationship with the homeowners. They were out here so frequently, that if they did good work we’d continue using them without the warranty. And a major reason we chose not to renew the warranty was because it cost us more in time than it was worth in repair savings.

Well my furnace is not working again and my home warranty is sending your company out again. We will see if I have any better luck, John.

After reading the reviews, it seems the one star reviews are all about work done through a home warranty program. The five stars are performed at full price. I am seeing a pattern. I too, have the home warranty. They were called out once for an A/​C issue and I was told nothing was wrong, paid the deductible and when the A/​C went completely out, I had to pay the deductible again. Now they came out to fix a broken shower and left it with a very lose pipe and no way to brace the shower head. When I called to have them come back and fix it, I was told it will be another week before they can come back. I am not happy!

I never even got as far as getting the repair done because I gave up after dealing with the scheduling problems. I called my plumbing request into American Home Shield and received a call from NW Sundance Services with 48 hours. Their first appointment was for one week out. I told them that I have running water leaking under my sink that can not be turned off, but still I had to wait a week. Day before the appointment they called and said that I was being rescheduled for another six days away. If I am required to work with companies like NW Sundance Services I am seriously reconsidering the value of using American Home Shield.

Terrible customer service. Was rescheduled only an hour before my appointment time, which I had already waited a week for. Then no call /​no show when that rescheduled appointment time arrived. At that point I decided to find another plumber. Very frustrating — wish I could have just gone with someone reliable three weeks ago.

Josh was very helpful in determining the issue with our furnace and fixed it on the spot. He was out within 2 days of my call.

Very frustrating. I use AHS. Policy guidelines are to call within 48 business hours. Then the company has 48 business hours to perform the service. I got a quick call, but was told I have to wait over a week and a half to fix the AC that’s out. They know this is outside guidelines. They would have earned utmost respect if they simply said they couldn’t meet the timeline and advise me to contact AHS for a different vendor. This gets to the issue of integrity and I will now object to future assignments to this company. Too bad.

Will is a life saver. It’s 100 degrees and he managed to squeeze us in and figure out the problem in just a few minutes. Not sure what we would have done in this heat wave without him coming today.

Colin was very helpful, and quickly replaced my garbage disposal with a better unit! This is the second time we used their services… Excellent service both times.

NW Sundance returned my call promptly. I placed a message on Sunday evening when we noticed the leak and a call came in first thing Monday morning. Other providers took a day or two to return calls. Craig was friendly and efficient. He identified and fixed the problem on the spot. I appreciated that he called promptly and arrived on time. The problem was solved and he was off to his next job and I was back at work.

Worst customer service I have ever experienced. I will never use this company again.
Our home warranty set us up with NW Sundance to repair our AC. Not only did they reschedule THREE TIMES, they were incredibly rude. Both the manager and the receptionist had zero ability to at least make us feel like we were using a respectable company. The was drug out for almost a month. Completely ridiculous.
Our home warranty ended up reimbursing us our service fee that we had to pay for NW Sundance to come diagnose the problem initially. The warranty company then allowed us to cash out our service and schedule with a new repair company. Which we obviously did.
I can’t believe this company is actually in business.

My home warranty company (American Home Shield) sent these guys out to replace the motor in my AC condensing unit. I can home from work to inspect the job and observed multiple motor wires zip tied above the fan grill exposed to the rain/​sun. I called to complain and they sent out another technician the next day to resolve. I appreciate their responsiveness in fixing but a second visit should not have been necessary for a simple job.

Randy was pleasant, punctual, and efficient: he fixed my stopped sink, snaked out and tested the pipes, and told me how to keep things draining.
…American Home Shield warranties, on the other hand, are pretty worthless. Their response time is outside the terms of their own contract — as other reviewers have pointed out. Not Sundance’s fault, however.

I’m not sure how anyone can leave these guys a bad review at all. I was having some issues with the faucet /​plumbing in my house and Colin from NW Sundance Services was the person who they sent to help me. Not only was he very friendly and honest, he was an all around nice guy in general.
He saw the project through from start to finish, and the entire time he communicated with me about what was going on and didn’t keep me in the dark about anything.
All-​in-​all I am a very happy and satisfied customer. Colin ended up fixing everything and the outcome was a top notch repair for a very fair and reasonable price.
I would highly recommend that anyone reading these reviews skip over the bad ones and give them a try, I promise you won’t be disappointed one bit!

Wouldn’t ever use this company! AHS sent our work order to them when ALL of our bathroom plumbing went crazy. I was told they would get in contact with me within 24 – 48 hours. 48 hours came and went and I still hadnt heard from them so I called them. The woman on the phone was rude and wanted to schedule an appointment 4 days out. I let her know we only have 1 bathroom and can’t use the sink, toilet or shower so it was urgent. She had no concern for my issue and didn’t even acknowledge they dropped the ball when they failed to contact me. Needless to say, we went with someone else. Worst customer service I’ve dealt with in a long time.

Craig did an excellent job of installing an InSinkErator, Badger series ¾ horsepower garbage disposal. On time, fast service, friendly, and efficient. I can’t speak to the service that others have received, just what we’ve experience, and what we experienced was great. I can’t think of a reason to give less than five stars. This service was used through Landmark Home Warranty service.

I worked with Randy and Craig. Both were very polite and friendly to talk to. I needed two separate calls because the matter was not completely fixed the first time and I found more leaking water. Dispatch got me an appt the next day, and they were prompt and efficient. I used AHS home warranty service to book the appt and I am pleased with the end result. I would use them again! As with any service industry, the 4 hour time range can be frustrating. They were 15 minutes late of their range the first day, and right in range the second. A small ding for the timeline changes and lateness, but again, I would use them for another issue.

Craig came to my house to fix a bad leak under my kitchen sink. My home warranty set me up with them and the service was great! Craig was friendly and professional and solved the problem quickly. I would recommend this company to a friend or neighbor.

I was scared by the all-​one-​star reviews on this Unilocal page after my home warranty company assigned this NW Sundance Services company to serve my request. I was prepared to waste $ 60 service fee without improving the situation, but it turned out to be a very professional service and fixed my issue.
I moved to our new house December last year (2013). Immediately we noticed that the sink in the kitchen was clogged, and the water leaked out to the floor of the kitchen and lower floor’s ceiling at the same place. The leakage spot was not visible. I tried applying lye but it made the thing worse — it didn’t unblock the pipe but the harmful lye leaked everywhere, too. I gave up trying fixing it by my own and called home warranty, who dispatched this company to serve me. When the technician arrived, he examined the pipeline patiently. When he had an idea, he let me know what the next steps are and possible damages to my wall. Then since in the first visit he didn’t carry necessary tools to do the repair, we made another appointment. Then another day he arrived on time, and did all repair job carefully and professionally.
Then another day, I found in surprise that the ceiling of the bedroom of lower floor is dropping water. I couldn’t figure out why but it started happening suddenly. Then I called my home warranty again, and they assigned this company again. I was still worrying about the service quality because I’d only seen one technician and there’re so many negative reviews on Unilocal.Turned out that the second technician is excellent, too. He examined the place right above the flooding area in upper level (bathroom) and suspected that it was not a leak in pipeline, but there’re some interspace between tiles. He applied paste there and double checked to make sure all gaps were filled. This is a plumbing company and this kind of job is out of their business, but the technician provided an excellent service of which the goal is solving my problem.