Pearle Vision

Avoid if you don’t want to get ripped off by slimy lying salespeople. Luckily my sister has been in the business for over 15 years so I could check in with her about all this.
Prescriptions for glasses are nationally recognized as good for two years but Heather at this Pearle tried to tell me it’s only good for one. Upon pressing (because I know better), she had to admit that it’s only THEIR optometrist and location who requires less than one year and that it’s their prerogative. I’m sure that has NOTHING to do with trying to increase sales of needless exams, right?
Buckle your seat belt cuz that’s not all.
I asked Heather no fewer than 3x for the most basic and cheapest lens available. Every time, with a straight face, she told me her cheapest lens was the Pearle Thin at $ 220. I bought the 2 for 1 special. Right now I’m looking at my receipt showing the second free pair is being made with a basic plastic lens for $ 120. For good measure, I called another Pearle to confirm they had the cheaper plastic lens that only costs $ 120. Heather is a f*ckin’ liar, like every other blood sucking salesperson.
And she can’t claim misunderstanding as an excuse as though she was just choosing something to better suit my needs. My prescription is plano in one eye and –25 in the other. I pretty much don’t need glasses at all. The difference between Pearle Thin thickness/​weight and regular plastic for my prescription is negligible. She lied to my face in order to gain a commission.
I’m not done.
Though Heather was busy gossipping with others and didn’t assist us at all with frame selections, she was critical of our frame and lens selections once we sat down and said they were «dumb» no fewer than three times. She was in a bad mood for whatever reason and was bent on being contrary no matter what. If I said up she said down. If I liked something she actually said she hated it. I called my cylinder portion a 1.5 and she HAD to correct that it’s a 1.50 though mathematically a 1.5 is a 1.50 and so is 1.5 000 000. No one cares about your internal jargon, bish! Never attempt to correct people if you’re that dumb.
On top of that, she had zero idea what my optic neuritis meant and why I chose what I did. Instead, she called my choices dumb because they were outside her realm of understanding. No surprise. There’s no bar or special education required to work there. If you have special needs, know these guys aren’t educated enough to help you with it.
Cake topper: They don’t have lens samples, like all other sellers. They don’t have examples of tints for your glasses so if you want to order them it’ll be based on your best guess. What a joke!
STILL not done.
Shortly afterward, I called the manger to cancel my over 1k cash order. She tried to convince me not to and ignored it so I followed up with a fax to reiterate that I wished to anyway (I live in the boonies with no cell signal). Let’s say my name is Gertrude Stein. She called me today and left a message to say that there’s sooooooo many customers named Stein that she’s not sure which one I am. This was after she addressed me in my voicemail as «Gertrude Stein», so there was no confusion about who I was… she was simply playing games. I do private investigative work – I know for fact that my name combination is as rare as Gertrude Stein’s. There are not multiple patients with my name at Pearle… I guarantee that. So now this manager I went to for help was playing the same games Heather was playing. It makes sense that these two work together – ignorant birds of a feather.
If Shannon the manager continues to play games I will post again about my lawsuit in small claims court.

I went into Pearle Vision in September and I had a great experience with the Doctor and the lady that helped me pick out a pair of glasses. She helped me with figuring out a price that was right for me and I appreciated it. Fast forward to November 3, 2015. I looked online to see what time they opened and it said 9am. I was out running around that morning and I was in the parking lot at 8:45. I watched a lady walk out, lock the doors and walk away. 9am rolls around and I get out of my car and go up to the doors and they are locked and the building is dark. I’m like «Huh? Maybe I got my times wrong». I looked back online and it says 9am. I sit in my car for a few more minutes and call the number. No answer. I sit some more then I see the woman who walked out at 8:45 walk back up this time with a cup of coffee. I am a little irritated at this point. I give her about 30 seconds and I call the number again and she answers the phone. I ask what time did they open and she says «We just opened». I responded with «I know I’ve sitting in the parking lot for 10 minutes waiting for you to open». She responds with «Yeah we had a conference call that ran over». –_​_​– Lies. Was the conference call held at Starbucks? Instead of calling her out on her lie, I decided to just get on with my day. I walk into the the store and she doesn’t say anything to me. No «I’m sorry we had you waiting», «Hi», «How can I help you», «What brings you in today». Nothing. She just stared at me with raised eyebrows. So I proceeded to ask her if they take my insurance and I tell her the name of the insurance company. She then rolls her eyes and says «We cant bill them». I didn’t say «Thank you» or anything I just walked out. Angry. ANYWAY… My point after saying all of that is to say that the lady that worked at the Clackamas Pearle Vision location on Sunnyside on November 3^rd 2015 at 9am, please do not take your tardiness out on customers that walk into the store. You are in customer service… brush up on your skills. Also, just a little advice, you should probably plan your mornings better so that you will have time to get your coffee and open your store on time!

This was my first time buying glasses from Pearle Vision and I’ll definitely be back! Very knowledgable and helpful service with helping me figure out my insurance and choose my new frames that I love! My glasses came back quick and I couldn’t be happier!

Do not go here!
The two associates were not helpful at all. Continued to talk to each other & not offer help. I went up to them to ask a question about frames & they ignored me until they finished their conversation…
No issues when I picked up my glasses because there was only one of them there.
But I went back to see about changing my frames out & the same thing as my initial visit!
I walked out & will not be going back…

Received exam on ¹⁰⁄₂₀. Ordered glasses and as of today still have not received them. Called spoke with doctor regarding all issues. Really boils down to they really don’t care. Don’t recommend anyone coming to this office for anything.

This was my first visit here, it will not be my last! My employer provided vision insurance was set the expire in 30 days! I called to schedule an appointment and they squeezed me in and were able to get my glasses back within the week! Everyone in the office is super nice!

I have no more vision insurance working for myself. Will that be part of OBAMAcare… I hope. Regardless, I had to call around for Progressive lenses with added anti-​reflective coating.
1. My optometrist $ 380
2. Lens Crafter’s $ 365
3. Pearl vision with 15% AAA discount $ 255
Add the phenomenal Warby Parker frames I got for $ 83.50 and this is the best deal I have gotten for vision care in years.