Verizon Wireless

I don’t know why this store has such low ratings, I honestly had one of the best costumer service experiences of my life here.
My husband and I went in 15 minutes before closing (without realizing) to upgrade our phones. We were immediately greeted and helped by Sean. He got us the new phones we wanted, and even helped us get some really good deals that ended up saving us hundreds of dollars! When I was picking out a phone case, he took the time to bring out several different ones from the back and did not seem the least bit bothered at my indecisiveness.
We walked out the store 15 minutes later with new phones, cases, and all our questions answered. I don’t think I’ve ever had such a pleasant experience with any phone carriers before. Sean was extremely helpful, provided fast service and was friendly, he provided exemplary costumer service.

I am extremely impressed with the staff at this location. I believe the reviews for this location are unfair. I have been in this location 3 times over the past 2 months and haven’t had any issues. They do have wait times but the wait is well worth it. Never waited more than 10 minutes. If you are educated as a customer and back up your own info that will help eliminate the waits. These guys were all super friendly, knew what they were talking about and genuine. Won’t go anywhere else!

Do not go to this store. I took my old phone and my new phone there. To get everything switch over from my old phone to my new phone. This Lady said she would take care of it. SHE DID NOT TRANSFER OVER EVERYTHING. And she made a big thing about how many messages I had. And she also had trouble in transferring what she did transfer. The people working in that do not care about there customers. My Doctors phone numbers were on my old phone Not transfer. Messages that had addresses. Not transfer. In fact she did not transfer any messages I had to spend 2 hours on the phone with Technical support trying to get back what was lost. I am so upset. Pictures gone to. There was names, address, messages, .That are gone. I had just met someone in Disneyland. Hadn’t had time to write down name and etc. In address book. Gone. THANK YOU VERIZON FOR TAKING GOOD CARE OF ME!

Ugh. Save yourself the trouble and just buy your phone online.
The wait times at this store are always intense – we waited about 20 minutes this time, while our salesperson Sean let us browse, and then forgot about us while helping someone else. After I went back to the greeter, and let them know we were ready, Sean promptly showed up, and went to get us the phone we wanted. Great. Then, he shows up with about 8 cases, and two chargers. Whatever right, a person’s got to make a commission, right?
Unfortunately for him, I am not interested in buying cases or chargers with 250% markups. Guess he didn’t like that very much, because he proceeded to patronize us about how expensive the phone we were buying was. «Okay, I just want to remind you that you’ve got a $ 600 phone there. I’ve seen so many people drop them right outside.» Nope, no case please.
«Well, are you at least going to get insurance for it?» No thanks. Uh-​oh, Sean no likely. He took the opportunity to remind us how we were going to «walk outside across the concrete with a $ 600 phone, and now put a case on the phone?» And that he’s, «got no recourse for [us] if you break it.» We’re telling him that we’re not even going to put a case on this $ 600 phone? I am, I tell him. He knows what that means. He tells me how he’s seen people break their phones outside the store when they try and wait for a case on Amazon just to «save a few bucks».
I was pretty livid at this point. Luckily he decided to take a call during the activation process, and we no longer needed to talk to him. He got off just long enough to send us away as satisfied Verizon customers.
Basically, this store sucks. Totally has changed my stance on Verizon’s customer service. I mean, I get upselling, but don’t be a patronizing asshole. Come on.

I don’t even know how to say how bad this location is… When I walk in I see about 10 people sitting around to be helped… And about 4 people being helped. The store has someone greet you with a tablet and I ask him how long the wait is… 30 minutes plus. The guy they hired to greet should never have been hired as a greeter… Number one his tone of voice and attitude, number two his lack of actually welcoming you into the store, and number three he obvious hates his life. I ended up leaving and I’m glad because there were people setting up camp they’d been there so long.

Worst cell phone carrier. Doesnt deserve one star.

Told me the wait would be 5 minutes and I sat there for 45 and still hadn’t been helped. They also lied to me about my options. Never going back

What a shitshow. I recently switched back to the Dark Side (iPhone) and purchased a case and tempered glass screen protector along with the phone. The lady who checked me out applied the screen protector and I was in and out in 15 minutes — they were about to close in another half hour so I was glad not to have tied them up.
That’s when it began to go downhill. The first thing I noticed when I got home and played with my new phone was my $ 24.99 screen protector was put on crooked. You can’t peel off and fix those things. Additionally, not the store’s problem, but the glass protector for the 6 was manufactured slightly too narrow, so I also got halos at the side and couldn’t use one of my apps that needs ALL of the screen. Thank goodness for that 14-​day return policy right?
Nope. When I came in the next day the extremely bitchy girl that I first talked to said it couldn’t be returned because it was used. I talked to a manager who confirmed what she said so I threw the useless protector in their trash and went on my way, figuring it was a lesson learned.
However, Verizon is doing this thing where they text you for comments and concerns after your purchase. Before the useless store experience described above, they texted me and I described my complaint but got no response. The day after my return was rejected in-​store, they text me back saying a return on the protector is no problem even if it’s applied (just can’t be broken) and ask me to come in and speak to Justin the next day to process the return. I’d love to, but the screen protector is now in Verizon’s trash from yesterday and they refuse to accept a return without a physical product to return, even after I describe the situation. «Shall I ask to dig through the store’s trash,» I ask them?
I call customer service because I’m getting nothing but frustration from the store and they quickly agree to process a credit but ask me to go back to the store for them to issue it, since that’s who got my money for the item. They note my account so the store knows what’s going on and I immediately head in.
Surprise, surprise — this ridiculous store refuses to process my credit even after reviewing the notes on my account. My favorite quote from Michael (manager on duty) is «I don’t know who you talked to on the phone and regardless they can’t tell me what to do here. This store has rules! We won’t get any money back from the manufacturer!» I ended up awkwardly calling back Verizon phone support from the store to explain that the store refused to help me, as the manager stood in front of me continuing to be useless.
I got my money back as a courtesy direct from Verizon, but were the multiple trips to the store, texts and calls worth the $ 24.99? Nope. I’ll be taking my cell business to a different location from now on.

I stopped in here Sunday to buy a charger for my iphone. I am an ATT customer, but didn’t think that would matter when it came to purchasing a charger. I walked in and asked about the chargers. The girl that was helping me asked if I had a verizon account. I told her I didn’t. She asked if I was a Verizon customer, and I told her that I was an ATT customer. Her response was something to the effect of «then why are you here?». At that point, I was so appalled at the service, I said I wasn’t interested in the charger and left. If the service rep was nice, I probably would have bought the $ 40 charger! I have also contemplated switching back to Verizon recently, but forget that now! I can’t believe they have people like this representing their company. Stay away from the young lady with the nose ring and short blondish brown hair!

If I could give them no stars I would. We have never had such a bad and rude experience at any Verizon store. The initial walk in wasn’t bad. Put our name on a list and it went pretty quick. Then we were called by a lady named Christina who was not helpful and had such a bad attitude. She was rude and eye rolling. Kinda like the way a mean high school girl acts toward others. She was snippy and cold and didn’t seem to really have the answers to our questions, very off put by our questions. I would not ever recommend this location nor come back. Nice workers you have there! Ugh!

Curt in the area of customer service. I felt like I was an interruption when I asked how to change my number. And there was no one else in the store at the time and two people behind the register.

I have been to this store several times. Sometimes I wait, but never for an excessive length of time. And their estimates of wait time are usually pretty accurate. Once or twice I have even been attended to right away. It’s all good. Today, they solved two equipment issues, and it did not cost me a dime. I will be back. Yes, they have people who just do check-​in. And guess what? If they are NOT TRAINED to do tech work on my phone, I DO NOT WANT them to. Come on, people, let’s be reasonable.

we just left this store, horrible customer service coming from the lady at the front with her clipboard. We will never give our business to this place.

Whomever manages this store should be ashamed. I came in on a Saturday afternoon to buy new service for our business. The staff were busy but still couldn’t be bothered to greet me, ask my need or even tell me if anyone would ever be able to assist me. After 8 minutes of trying to make eye contact I left in disgust. I guess Verizon doesn’t need my money. I guess their sales people aren’t motivated to make sales.

If you think getting to this Verizon store right before they open will help you beat the crowds, think again. When I arrived, there was already a line at the front door. Don’t get me wrong, once I finally got helped, the service was on the money, but here’s why I gave it 2 stars… There were about 3 sales people on the floor helping customers, and several more customers (including myself) waiting for our names to be called. Two Verizon employees were just standing there, doing nothing. Apparently one guy is only responsible for checking people in. That’s all he does. Even if there is nobody to left to check in. He just stands there, staring into space, holding his iPad, while 5 customers are waiting to be helped. The second employee just stood by the registers with a clipboard. Finally a customer went up to him and said «are you helping anyone?» and the employee said «no, I just supervise activity on the floor.» Really guy? You have 5 people waiting, some obviously more frustrated than others, and you’re just going to stand there to supervise what’s going on? It was truly baffling. I understand if your job is to check people in or to supervise, but when there’s no one to check in and nothing to supervise, how about you jump in and help out?!?

I should be used to taking reviews with gargantuan grains of salt, but it still amazes me how many people review a place terribly simply for doing what one would expect them to do … you had to wait at a sit-​down restaurant? It took more than 5 minutes to set up a complex 2-​year wireless agreement? «Intolerable!» Yeesh.
I was pleasantly surprised to see how competent and helpful a bunch of people obviously on commission could be. Everything I asked for I got, in a decent time frame. The salesperson who helped us out, Brianna, was great. Recommended.

This store has the distinction of being perpetually busy. It’s a retailer’s dream but a customer’s nightmare. A Verizon employee greets you at the door, takes your name, asks why you’re there, and then gives you an estimated wait time. Then you wait and wait and wait.
To be fair Verizon Wireless is actually a handsome store. They do provide benches and chairs for those who are waiting. The merchandise is beautifully and conveniently displayed. Verizon Wireless has about four check stands which are constantly busy.
Another interesting thing about this store is that you see very few smiles. The customers and the store employees look so glum. It’s as if nobody really wants to be here. The only ones having a good time are the children who are busily pushing the app buttons on the display phones.
On our visit we purchased a wall charger that cost nearly $ 30. We were unable to check on our calling plan because Verizon’s «computers were working so slow today.» On the way home I saw a Radio Shack and a Best Buy store. How I wished we had purchased our charger at one of those stores and just changed our calling plan on-​line.
Verizon Wireless isn’t a bad store but goodness sakes there has to be a better way to obtain cell phone service than this.

If you’re expecting to walk into this location and get some good help right away, you’re better off going to a mall kiosk or big box store. I’ve been here several times in the last few months and its always a 20 – 40 minute wait, no matter what time of day I go or even if I call ahead.
As for tech savvy associates, you’ll have better luck going to actual tech review sites like
or browsing the Droid forums. I tried getting some help with my phone, only to have them to me that I had «unauthorized software» installed on my phone — before they realized that it was just a background that they didn’t recognize and two of the employees didn’t recognize the standard Droid interface.
The best thing about this store is its location: close to Nordstrom Rack and Cost Plus. Can’t say much else positive about the actual store or staff itself!

Apparently this is the busiest store on the planet. If you don’t get there right when it opens, you will be waiting… for a long time. The staff is friendly once you finally get helped, but that doesn’t make up for the fact that you just waited 45 minutes to purchase a phone. I’d stick with a less impacted location.

Domino, you’re wonderful.
That was her real name, and after a lengthy discussion of how she got her name (her parents loved Thunderball), she replaced my crapulent phone.
I popped in earlier in the week to complain about my phone and it’s myriad problems, Domino said «I’ll update the software, but it’ll take 45minutes». Rushed for time, I couldn’t do it. So I came back days later and she said, «I remember you!» 45 minutes and some Clackamas Promenade shopping later I returned to a whole new shiny LG with all my contacts switched over. No charge, all smiles, stated time observed.
Obv, not a review of my phone, but great customer service. Oh, oh Thank You Domino.