The Plumbers Connection

These guys are great! They get the job done the right way and quickly! Helped me set up my sink and got it going! Thanks again!

Hector was or technician who came out and assisted us with our gas leak. Happy to say their pricing is very affordable compared to other companies. Glad to have a company local to us whom I can trust for all our plumbing needs. Great company to work with and very affordable. Gas company tagged our gas meter and said we had a leak. Called the plumbers connection out and they came the same day to give me a free estimate and started the next day after my husband and I approved their quote based off 2 others we received which were insane. Could not be any happier with the work! These guys helped us. Great team!

Zach — a plumbing wizard. In the door, friendly, informative and expedient. Top it off with a great price and you have a guy to call again and again.

Amazing service! I was a first time customer with a clogged kitchen sink and leaking faucet. I called at 8:30 on a Monday morning and Mike showed up an hour later! Mike was very knowledgeable, professional, friendly and fixed everything quickly! I will be definitely be using The Plumbers Connection for all our plumbing needs.

We were in the middle of a complete re-​pipe when a couple of unexpected issues were discovered. I found The Plumbers Connection on Angie’s List and they were able to accommodate me with an appointment in less than 24 hours. Mike was the technician that showed up and I cannot remember EVER receiving such professional and competent service. Mike quickly identified and repaired the problem, extracted a foot of water that had accumulated, and then took care of a couple of other minor repairs while he was here. I really cannot say enough about him, Mike even told me that he would complete one of my repair requests if I insisted but that it was unnecessary and he explained to me why. You can believe all of the reviews and the Angie’s List ratings, this company is honest, very reasonably priced, and knowledgeable! Thank you Mike for an awesome service experience and thank you Richard for sending Mike out so quickly. #customerforlife!
Robert

FANTASTIC EXPERIENCE! Mike is absolutely tremendous!
We needed help with replacing our washer/​dryer hook-​ups as the previous homeowner had left them in bad shape. We also needed an ASAP visit, as we were trying to coordinate these changes with then getting everything connected thereafter by the retailer.
Mike was assigned to us for a 7:30am visit, and he arrived promptly and fully ready to go. He had everything needed to get the work done quickly. Even more, he recognized an item that we didn’t need replaced and let us know about it immediately, saving us money. Furthermore, he was able to get the washer/​dryer connected and ready to function, also setting up the machines in the exact way that we needed.
Throughout the process, Mike was consistently positive, upbeat, polite, and professional. He did excellent, above-​and-​beyond work, and did it all with an upbeat approach. It was really a pleasure to have him do this work for us today: I strongly, strongly recommend The Plumbers Connection for any work that needs to be done, as I will only be calling them for future projects.

I sent too much down our disposer last night and our sink backed up. Immediate response this morning from Mike via answering service (on a Sunday!). Initially, we decided to wait until Monday but the problem got worse in the later afternoon. We called Mike back and he stated that he would be at our house within the hour. He was. He fixed. He was quick. We didn’t pay much more than we would have if we had waited until Monday.
Lessons learned?
1. Stop putting so much stuff down the disposer (husband will be happy about this).
2. Keep Plumbers’ Connection on speed dial — they are the best.

Called Pumber’s Connection to replace a faulty water heater pilot unit. Their service was quick, hassle free and communication was always up to the mark.
The initial conversation with Monica was very pleasant. She was able to quickly understand my requirements and get me a quote and a time slot for when the technician could come out. She was always patient and courteous when answering my questions and call backs were prompt.
Zac the technical arrived on time as discussed. I received a phone call prior to his arrival. The work he performed was immaculate and detail oriented. He went an extra mile and fixed a small pipe leak in the water heater by replacing the washer. It was as if he had to do the work perfectly and not leave any loose ends. He had a lot of good words to say about the owner which is probably the reason they are able to deliver great service.
The best part was that the prices were extremely reasonable.
All in all, top class service provided at reasonable cost. I could not be happier.
I plan to use them again for a bathroom remodelg

I have used Plumber’s connection a few times now. They seem very honest. The lady who answers the phone Monica is very nice and efficient. All the plumbers are polite. They have replaced two faucets and replaced a valve in the bathroom wall. For the valve job, I called around and got quite a few quotes and theirs was the lowest.

Speaking with them on the phone was a lot easier than with others we tried and gave up on. They took longer than planned for originally, but I appreciate being noticed about it before hand. When Joe (the plumber) came by he let us know that our problem was not as bad as we thought and he can fix it for about $ 100 less than we were told. Needless to say that I appreciate their efforts and honesty while fixing our kitchen sink. I’m sure something will pop up in the future and I’ll be calling them back.

Great company! They fixed our water heater and clogged laundry line quickly and on short notice plus they had a Unilocal coupon and were very reasonably priced. Would use them again in the future!

I just saved $ 2,500 by telling Mike Diamond Plumbing to take a hike and calling the Plumbers Connection in Claremont. First place had lousy reviews, second place has some very good Unilocal reviews to which I’m adding another. Thanks Joe and John. Fast, friendly and efficient hot water heater installation.

Excellent service, arrived on time and fixed my toilet in just minutes. Thumbs up!

They would probably be great if they called back. I left a message at 11:00 this morning and still have not received a call back. Actually I don’t understand why the person answering their phone can’t schedule an appointment, rather than paging the plumber to call back.

Just had a blocked kitchen sink and garbage disposal drain cleared by Mike, who was very professional and quick. Another placed I called quoted me way more to do the job new year’s eve and these guys showed up when they said, called me back and honored the deal I found on Unilocal.Definitely recommended! Great service and reasonable rates, I would call these guys again.

This was the first time I used the Plumbers Connection. Their response to my initial call great and setting up the appointment was easy. One thing that was strange (although not problematic in any way) was that I got a missed call from one of the plumbers before the appointment date. When I called back they asked who I was and if I was calling about having dents removed from my car, which I thought was odd. The plumber (Joe) then explained that he was calling people to collect owed payments and must have called me by mistake. I was unaware that plumbers also often moonlight as auto-​body repairmen but I was like, OK, he’s got more than one business, no big deal. They called me the day of and asked if they could come earlier, to which I said ok, although I wasn’t home at the time they arrived. They were waiting out front and came in. Both plumbers (Joe and his apprentice) were courteous and got to work right away, their work being to install a water line for my new fridge which has a water dispenser and ice maker. The problem was that they didn’t pull the fridge out first to check if there already was a water line (which there was) and drilled holes in my cabinets and pulled the stove away from the wall. When they told me there was a water line already, Joe (who was also teaching a new plumber/​his assistant) said he may as well just make a new one, which I thought was weird since it wouldn’t make sense to have two water lines running for no reason. He told me it wouldn’t be that much cheaper because he already put in the labor (why it was my responsibility to pay for him not checking behind the fridge first, I really don’t know, in addition for me basically paying him to make holes in my cabinets for no reason) but he was good about doing what I asked and hooked up the water line that was already there in back of the fridge instead of making a new one.
I also asked him to check my kitchen faucet which had stopped spraying correctly due to calcium buildup. He told me it would be cheaper to purchase a new faucet than to have them clean out the old one (which he took apart and now it sprays wildly in all directions, so the faucet is worse than when they arrived) and that he could come back once I get a new one to install it. A simple google search showed that if you soak the faucet in vinegar, oftentimes most of the buildup is removed and the faucet functions like new again. I didn’t see how purchasing a new faucet for at least $ 200 (of the ones I was looking to buy) plus his labor and installation could possibly be cheaper than removing the calcium buildup but I told him I’d contact him when I bought the new faucet.
That day, before they left, they charged me using an iPad but did not show me the charges ahead of time, only the total, and told me that it was a new billing system so they couldn’t email the invoice right away. I called a day later and asked for the emailed invoice. They sent it immediately, however, upon reviewing it, it seems they charged me for labor of installing a new water line, which was exactly what they had not done! Needless to say, I asked my husband to call them and adjust the price because I didn’t want to pay for someone basically destroying my cabinets for no reason. The company was great in their response and timely in refunding me $ 45 (of a $ 210 bill) for the labor but it left me feeling a bit let down about their trustworthiness since I was charged for something that wasn’t done (a new water line, rather than just hooking up an old one).
Overall, the work itself was fine (aside from them using all of MY clean rags from under the sink to sop up water, instead of using their own that they should’ve brought with them) but I was somewhat disappointed in the honesty of the billing. They corrected their overbilling but it took some follow-​up on my and my husband’s part. I wondered if the reason they were having «trouble» with their new billing system on the iPad and couldn’t let me see the charges at the time before my credit card was charged were because they were trying to charge me for work that wasn’t done. It could have been simple human error (or the particular plumber and not indicative of the company itself) and I gave them 3 stars because I like to give people the benefit of the doubt but I am still questioning whether or not I will use them again. I wouldn’t say emphatically that I would avoid their service, but it gives me pause to consider other plumbers. I hope this doesn’t deter others from using them as the work itself was good, but please look your bill over closely before letting them charge you. Good luck!

Great service. I had a very messy emergency, everything eas backed up and overflowing on my floors. The Plumber’s Connection said they’d be out by 2 or 3 and my hero, Vincent came just after 12:00. He is so professional and polite and got the job done in record time. This is my second experience with this company and I wouldn’t call anyone else for service. Guess what, Mike Diamond, these guys smell good too! Highest recommendation for this company! Thank you, Vincent!

I have used Plumber’s Connection twice and they are honest, reliable and have reasonable prices. The first time they even came to my aid on Christmas Day! Their technicians are knowledgeable and friendly. Thanks Joe for quickly replacing my bathroom hose bibs and accessing the hose bibs in the other bathroom and kitchen. I appreciate your honesty in stating that they did not need to be replaced. Great work!!! I will not hesitate to use their services again.

I am a bit of a DIY guy, but I know my limits. Joe, from the Plumbers Connection, partnered with me to solder and connect a three valve manifold system as part of a whole house carbon filter and water softening system project I under took. Joe built, installed and tested the manifold system in less than an hour. It turned out exactly as I had envisioned and allowed me to complete a successful project — with NO LEAKS!!!
I have relied on The Plumbers Connection since their opening day, in 1994 and have always had great experiences ranging from repairing leaking toilets, to complete bathroom and kitchen remodels to my little DIY projects. Chuck Gerlach

GARY WAS EXCELLENT FROM START TO FINISH —
I can’t say enough good things about him.
A+++++++!
Gary, from The Plumbers Connection repaired and replaced parts on our water heater that had suddenly stopped producing hot water. Even though we lived outside of their service area, Gary was at our house within 24 hours of my first phone call with him at no extra charge. He fixed the problem with the water heater and had a very friendly, yet professional manner about him. He stuck with the original price that he quoted and was happy to do it. From the beginning, I felt I could trust him!
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
READ ON FOR DETAILS:
Our 2 year old water heater that was still under warranty by the manufacturer (parts only) stopped producing hot water. I called several plumbing companies given to me by the manufacturer. The ones that I spoke with were either unreasonably expensive for labor and/​or had bad reviews or no reviews on Angie’s List as well as failing grades or no grades with The Better Business Bureau.
I found The Plumbers Connection through Angie’s List. This was the only plumber in my area that had an A+ grade with the BBB, as well as all good reviews and no bad reviews on Angie’s List. So I called them right away and spoke with their receptionist. Gary (owner & operator) called me back within an hour and from the first conversation with him, I could tell he was different from the all the other plumbers I had already spoken with. He was so much nicer to talk with and he treated me like a person instead of just another job, yet he was still very professional. I immediately felt more trusting of him than I did with any of the other plumbers. He also quoted a much lower fee for labor than any of the other plumbers. (Only the parts were still under warranty.)
Gary was able to get the parts that were needed for our specific water heater by the next day. When he discovered that we were located outside of his regular service area due to a miss-​communication on my part, he still agreed to come out and take care of us and our water heater. I will not forget that he was willing to do that — that was so awesome!!! He literally went the extra mile.
When he arrived at our house in a specialized plumbers vehicle, his appearance was very clean and professional looking and he carried that through in his work and his interactions with us. I felt completely comfortable and at ease with him. Before he even arrived, he already knew what the problem was with our water heater and what parts he would need. He did exactly what was needed to fix our water heater, and no more and no less. He did not change the price once he arrived or charge us extra for having to come a further distance, he did not tell us that there were other things wrong with the water heater that would be an additional cost to fix, and he did not add any hidden fees that I was not told about when he first spoke to me on the phone. The price was the price.