Cellular Sales, Verizon Wireless Authorized Retailer

I cannot say I’ve ever had a good experience at this store. Every single time I go in, they’re understaffed and have a line of people waiting to be helped. And don’t even get me started on the wait time. I went in there recently to inquire about upgrading to a new phone and saw that the two associates were helping people and there were two other people waiting. I sat down and asked one of them how long they’ve been waiting, to which they replied with an aggravated «An hour.» And I wish she was kidding. I’ve gone there three times this year, and I’ve spent somewhere over 2 hours of my life sitting in there over the three visits waiting to get helped before I just left and went to a different store each time. I think I’ve been there 5 or 6 times since I’ve been in Clayton (which has been about 10 years), and only one of those times have I been fortunate enough to actually get helped; and by «help,» I mean they couldn’t fix my problem so they sent me to a different Verizon store. Their main problem is that they take forever with a single customer, such as chatting to get to know them and all sorts of other crap. If that customer was the ONLY customer in your store, then they could get away with it. But when they have two associates and five customers waiting in the store, you’re not going to get help for a very long time. If you want to do business with Verizon, do NOT do it here.

While visiting from Seattle, I stopped @ the Starbucks next door to check my e-​mail. Upon leaving, I placed my phone on top of the car & drove off. Needless to say, my phone was history. And I was a wreck. I suddenly felt hopeless & alone being 3500 miles from home without a way to contact my family & them being unable to contact me. I went into the Verizon store to explain my issue. Like I said, I was a crying mess. I met an employee there named Marcus who was so patient & empathetic with me. He went above & beyond to help my get re-​connected. He was able to get all my info & pics transferred to the new phone in a matter of minutes. He spent all the time I needed to get myself together then spent extra time to help me get other programs installed. You’ve got a real gem in Marcus. I will never forget how he helped me that day.