Babies R Us

They have everything you could imagine for baby yet the staff are uneducated! I went in for a rear facing car seat for my 13 month old and the employee was telling me my son can face forward. I told her she was wrong that the doctors want babies rear facing to at least two years old. She was arguing with me and wanted to sell me the forward facing car seat. I ended up leaving and buying a great 250.00 rear facing seat from Target. What idiots working there who would have put my baby in danger if I didn’t know any better. And they call themselves a baby superstore?

Staff is very nice to deal with love the fact of their registry… Highly recommend sending your friends and if they’re expecting or have children …

when i first went there to do my own baby registry, i was kinda lost, there was no one at the registry desk. when someone finally gets there, she registers me and another custome at same time. she talked so fast that i understood nothing about 10% back, something about a discount for twins… i misunderstood and had it all wrong. all i knew was that i could go scan my stuff.
Let me say CLEARLY that there arent any knowledgable people working at that place and they are totally not wanting to help you. They are SHORT STAFFED!!! every time! not therir fault im sure, so hopefully their CEO or CORPORATE PERSON sees this.
My 2^nd time there i went to pick the stoller/​car seats. me and mu sister were basically on our own for about 20 min until this nice young man named marquis offered his help, and he was very knowledgable since he was the guy that put the stollers together and very patient with is. i think he is the only good thing about that store lol.
3^rd time i went was at the tampa location in hillsborough ave. to pick a crib. well the young girl that was helping us was okay, but there wasnt anyone that would be nice enough to want to find out what it was that we really wanted and needed (having twins and looking for 2 cribs, one with dresser and the other without) but no one really gave us much feedback. we didnt have big enough car and said we had to pay $ 100 for delivery (when we were about to purchase a $ 400 crib, u would think they would work something out but NO.
Drove back to the clearwatet store, and it was worse. they had called the associate working in furniture dept… they never came. It was a young girl sitting at the back desk. we went to get her. We had to basically pull the words out of her mouth. did not greet herself, did not smile (but we werent looking very happy either by this point) And they would not give us the 10% discount for buying 2 of the same cribs but at a different time by showing the receipt. (when u buy two of the same exact items because its for twins they give u a 10% disc.) tampa store said they would do it so the clwtr store said we can go there for the discount. omg really?!.
At last, yes the customer service desk moves VEEERY SLOW!!! the girl at that checkout didnt know who was bringing our stuff, there was a big box that the girl that was helping us had brought over to the front but did not tell anyone who it was for. And there were two of us customers with big items and we didnt know whos it was… great. we finally got our crib put it in the suv and left. I would definitely drive all the way to brandon to buybuy baby to avoid this inpleasant experience. Oh, did i mention their phone app is horrrible!!!

They have everything you could possibly need/​want for a baby but the prices for most things are outrageous. Go to the store, find what you like, then order it off amazon for half the price.
We returned an infant swing that we got for around $ 100, we loved the swing but the motor stopped working after 2 months. We brought it back to the store and the rude cashier just kept complaining about how we didn’t bring the box back with it. We had just gotten rid of the box because we loved the swing and didn’t expect for it to break. I asked why it mattered since the swing was broken anyway and she replied with «I need the code on the box.» She couldn’t find the code anywhere else? Or apologize for our inconvenience? Rude employees + disgusting bathrooms = not returning.

My only prior experience dealing with this store had been when friends of mine were registered here for their baby showers. When the time came for me to create a registry for my own baby shower I signed up at target and begrudgingly created a registry at BRU also. Unfortunately, Target just doesn’t have everything and BRU is pretty much the only other baby store in town.
Don’t get me wrong, they do have a large variety of baby items. Basically they have almost everything one could need. However, the customer service here is almost always a sour experience. It’s always difficult to get anyone to help with finding items in the store and even harder to get advice or suggestions on certain items.
Dealing with the people working at the registry sign up desk was less than pleasant too. Any time I wanted to use the scanner to add more items to the list I had to wait a long time just to get the scanner and was usually greeted with a bad attitude too.
Finally, when going to pay in the check out line, it usually moves slower than molasses and takes forever to get out of there. If we had a buy buy baby in pinellas I would have registered there instead. Just not a huge BRU fan.

Shopping for our soon-​to-​be born son has become quite normal as of late and we did a bit while down in Florida with my family. Having been to a few Babies R Us stores, I had an idea of what to expect and even an idea of what is where, etc.
What I really love about this location is the ease of parking and generally finding it. I used to come to this shopping center quite often years ago and still really appreciate the multiple exits, entrances, parking spaces, etc. It is one of the easier spots in the area and off of 19.
Now, the things I think BRU does well is not on the whole, but rather in sections. If you need a stroller, carseat, booster, etc, they have a stellar selection which takes up roughly 20% of the store. It’s huge and variety abounds. I also really loved their selection of sleepwear for newborns. You know, you learn a lot in preparation, really fast, when it comes to sleeping for your newborn baby and the attire they should be adorned with or the lack thereof. They always seem to have a wide variety to match the taste of many different parents.
The things I don’t care for? The clothing section (blah) and the furniture (SO expensive) are just a bit audacious and probably the least approachable portions of every location. This one’s no different in my eyes.
I dig Babies R Us and we’ll probably make many trips within the next lifetime. I very much appreciate a lot of what they do for parents.

As far as BRU, this one is better than the Tampa one. The customer service is better, but not nearly on the same level as Buy Buy Baby.

Nice store but mens restroom is disgusting. No hand towels, no soap, no toilet seat covers, toilet seats are disgusting and ¹⁄₃ toilets is broken. Any guy that sees this will want to leave the store immediately.

Extra friendly staff. Judy offered me a bottle of water when i was registering and was cheery and helpful and efficient. Gave my hyper toddler crayons and a coloring page and engaged him. They opened a register for me even though I was second in line.

This place is dingy, dirty, poorly filled and over-​priced. The staff were rude when I went in there too.

You better shop around! Service is good however these days that helps but amazon and target are cheaper by 10 to 40%. Always go into Babies r us with coupons (they provide) and or they do match any competitors prices (just bring in a copy of the same item with the price.)

Atrocious! When we drove from Tampa to the Clearwater BRU to purchase a crib and dresser that we wanted (special order items that happened to be in stock), the floor staff and then-​store manager were extremely helpful and wonderful (so much so that I called the national 1 – 800 number to tell them what an asset their employees were), even helping us load the two huge furniture items onto our rented truck (and they were women).
A couple of weeks later, while rearranging our house and setting up the baby’s room, we discovered a significant manufacturing defect with the crib and a cosmetic finishing defect with the dresser (these are Baby Cache’, Uptown). The manufacturer, though friendly, insisted I deal with BRU since within 90 days of purchase.
During those couple of weeks, the store manager had changed to someone named Brenda, who was astonishingly rude for a retail store manager. She couldn’t have been more obstructionist and less helpful along every step of the way, in preventing the resolution (exchange) of these items.
I called the Babies R Us national customer service line and a lovely woman took notes on my case. Three days later, a surly woman named Karen called me back and was just as rude as Brenda. What the heck? Are they like this because they essentially have no national competitor? And why don’t they? Their prices are average (worse than Amazon in most cases) and their customer service has to be some of the worst in retaildom.
In short, my situation has still not been resolved. At seven months pregnant, I have a dangerous and incomplete crib and a cosmetically damaged dresser. And a STRONG resolution to never shop at BRU again. I’ll get all my baby stuff from Amazon or Target.
Summary: BABIES R US ABUSES CUSTOMERS AND DOES NOT STAND BEHIND THEIR MERCHANDISE. SHOP AT TARGET AND AMAZON, OR YOUR LOCAL SMALL RETAILER INSTEAD!

Like any other babies r us, this store carries all your infant needs. From clothing, toys, cribs, strollers, etc. Great collection of baby einsteins too — helpful when shopping for baby showers since you can create a wish list here too. The real reason I Unilocal’d about this place though is because of my fondest memory/​joke we have about this location.
One day driving down US 19, a friend who had moved here from China about 5 yrs prior looked over at Babies R Us and posed this infamous question —- «I wonder if they sell chineses babies»
hahaahahahahahahahahahahhhhahahh. yes you read that correctly, not adopt, but SELL babies :)