Classic Touch Dry Cleaners

I’ve been a loyal customer for about a year now and for the past 7 months I’ve had the weekly pickup & delivery service to my home. During pregnancy and now with a baby it was a Godsend to have Classic Touch launder my husband’s work shirts. They are super professional, take pride in their service and customer care and do a fantastic job. I’ve sent in so many things aside from button up shirts: hand knitted wool sweaters, an old letterman’s jacket from when my mother went to high school (30+ years ago), dresses (formal and beaded), tuxes and suits… you name it, I’ve sent it in and I have never, not once, been disappointed… until now…
I was just notified that they are having to scale down their pickup and delivery service and my area has been cut. D: I understand from the business angle that sometimes these decisions have to be made but as a customer… a very satisfied customer, I will miss you.

I’m not sure I’ve ever come across service this bad. Okay, so here’s what happened:
On their website, they have a coupon for $ 15 off for first-​time customers. I took my duvet there to get dry cleaned and presented the coupon. The woman told me I had to give it to her when I picked up my duvet. No big deal right? Okay, so the day came for me to pick it up. I presented the coupon again. And she told me, no I had to present that before when I dropped off.
The coupon was the only reason I went to them. It made them the most affordable in the area. Without it, they became the most expensive.
Okay, so that was experience number one. Shame on me for going back.
Couple weeks went by, and this time I brought my duvet back again. I waited while the woman rudely chatted on her cell phone and held her finger at me to wait. Once she was off her personal call, she told me she was clocking out and that someone else would have to help me.
Another woman came in to help me (who complained that she was also off the clock). She looked at my duvet and said, «Oh, you can just throw that in the wash honey. You don’t need to bring it here.»
So…if I was that business owner, I would fire someone like that. Rude and lost business. I was fully prepared to pay for my dry cleaning and she actually turned my business down. Not only will I ever go back there because of the service, but turns out, I don’t even need to (thanks, classic touch).
They may be classic, but they’re definitely not classy.