Reefs2go

worst place to buy corals. placed an order and everything arrived dead then they had the order reshipped everything arrived dead once more. ask for a refund and the would not give my money back they gave me credit so i would have to buy from them again. lost the shipping money

I have ordered several items from Reefs2Go. I have had about 5% of corals and 0 fish that I have ordered actually live (zero items purchased from LFS have died). Most of the time customer service responded and took care of me. I had ordered a clean up crew from them before and most everything was alive. I had a hair algae problem pop up from a coral I purchased from a LFS. I decided to give Reefs2Go another chance and order a clean up crew. I ordered a pack with 2 Nudibranches and several other crabs and snails. The box arrived and upon opening it I smelled something dead. 2 dead emerald crabs in murky gross water were in the box. I did not order emerald crabs. They sent the crabs in place of the Nudibranches and the bonus was they were DOA. I opened the crabs and snails and all the large crabs were dead, but I could only find 2 bodies to take pictures of. I wrote them and followed their instructions including sending pictures. 2 days have gone by without any acknowledgement of my issue. I did not even report all the large dead crabs, just the 2 dead ones and the crabs in place of the NUDI’s.
We will see if they actually get back to me or not.

Poor customer service. Shipping took over 10 days and once it arrived, several corals had little to no water in the bags. Lost one zoa frag on arrival. In the week since, have lost an acan and 3 zoa frags are headed to the garbage. An old saying «cheap is not good and good is not cheap» applies here. Stick with a good reputable LFS or reefer group. Live and learn. Won’t ever buy from them again. Lesson learned.

STAY AWAY! Coral arrived DOA and melting away. Very small bags, with little to no water. Terrible Customer service. Won’t return emails once you ask for a refund (which they don’t give, only store credit). Items are not representative of the pictures on their web site. They did pack it decently and their web site is good and I did get a few response emails from them which are the only positives and the only reason they should even get 1 star.
Ordered their 5 Zoa pack for $ 29.99 on 7÷29÷2015 with free shipping. Received an email on ⁸⁄₃ stating that severe weather has delayed my order. I thought Ok, no problem. Thanks for letting me know. So good so far.
I got an email on ⁸⁄₄ indicating the corals had shipped via USPS Priority Mail and included a tracking number. I monitored the package for two days, but when it didn’t arrive, I sent them an email on ⁸⁄₅ informing them that I had not received the coral yet and was hoping for a delivery soon… but tracking showed only «in transit».
I got a reply from a person named Racheal:
«As am I. I will let you know that with Free Ship Packs, it is a 2 – 3 day transit and with the heat, and carrier handling, there is always a chance for loss. When ordering any live items, it is always best to upgrade your shipping to Next Day Air. Less time in transit = less stress to the critters, which in turn = a higher survival rate.
Your order is covered under a 14 Day Guarantee. In the event that there is any loss please follow the instructions below:»
Ok, we are still good so far. Seems they are willing to stand behind their product.
I kept monitoring the package and on ⁸⁄₇ I could see that it had arrived at the USPS facility and was out for delivery. I sent Reefs2Go an email informing them that the package was supposed to arrive today, but I was skeptical as to whether the corals survived the trip.
The box was delivered and I immediately set about getting these corals out of their packaging, acclimated and into the tank. They didn’t look good… they arrived in small bags of cloudy water. The Zoas were already disintegrating and were tiny, like ¼ the size of a pencil eraser. After following their acclimation procedure I got them into the tank and within a couple of hours the flow had washed away most of the outer gunk, leaving me a handful of actual polyps. I made sure I took pictures of the entire unboxing and took pics of each coral in the bag and then again in the tank.
I received another response from Racheal the next day ⁸⁄₈:
«These little critters can be a lot hardier than given credit for. I see that your order was delivered yesterday morning. How did everything arrive?»
I responded on ⁸⁄₉ letting them know of the condition of the Zoas which by this time looked like they were going to die off. Closed up tight, lots of jelly and skin fluffing off with each wave. Unfortunately at this time I had to travel for business and I’d be gone a week. I was hoping when i got back everything would look great. But my wife informed me over the next couple of days that all but one frag was barren.
On 8/​15, after I got back home, I sent them an email giving them the bad news about the coral. All but 4 polyps on one frag were dead and gone. This caused a small diatom bloom in my 120 gallon tank, but it disappeared within a day or two. All my other corals still looked healthy and my params were normal.
On ⁸⁄₁₇ I received the following email from Racheal:
«Can you please resend the attachment? The last one is blank.
How are the corals at this point?»
I then zipped up all of the pictures I had and sent them to the emails sales@reefs2go and help@reefs2go and told them about the dead corals. No response. I then reread their refund policy and it said the pictures had to be of the livestock (or deadstock at this point) placed on the invoice. Ok. So I removed all of the now empty frag plugs, except the RDE frag which had 4 polyps still trying to hold on, and took photos of them on the invoice. Zipped them up and off they went. No response.
On ⁸⁄₂₅ I sent the following email:
«I have sent numerous emails and have not gotten a single response once I asked for a refund. Up until that point I was getting good support. Now maybe you are still processing this or maybe it got lost in the shuffle, so I am giving Reefs2Go one more chance to see if we can get this squared away.
According to your Return Policy, I am expecting a credit for the full amount for Order #2015−07−130 173. Please let me know the status of this transaction as soon as possible.»
No response.
The aforementioned email from Racheal on 8/​17, was the last time I ever received a response from Reefs2Go. I have emailed them every day since 8/​19, it is now ⁸⁄₂₆ and I have never received a response. Then I checked Unilocal and WOW!!! Wished I had done that first. Pretty much chalking this up to a $ 30, 4 polyp frag of baby RDE’s. Ouch.
I’ll be posting about them on Reef Central and DFWMAS.

Where do I start… quality. Their pictures are NOT representative of what they send you. I ordered some Portieria macro algae that just looked liked brown chaeto, not at all like the elegant branches in the picture. One of the zoa frags was loose on the plug and it came off in my tank and got lost. A frag of Purple Glove (Clove) polyps arrived DOA twice.
Now, on to customer service. At first, they (Racheal) seemed nice and eager to help me but once I got on the phone with her it didn’t turn out well. Here’s what happened:
I ordered the 6 pack zoa, other coral, and some marco algae. 2 frags where on back order, no big deal they would ship them when available. The macro algae looked terrible, black in some places and dying. The zoa frags also didn’t look too healthy but they are recovering. One was DOA, the purple glove. Racheal agreed to resend the macro and purple clove. She ensured the macro would be personally inspected by her to match the picture. I also added an order of snails since you can add on to an order without additional shipping costs.
So the 2^nd shipment arrived with the back ordered items. The macro still looked terrible and the purple glove was DOA again. This time I asked for a refund for the macro and purple glove, got a credit instead. Fine with me but I don’t want to pay $ 20 shipping again to use the credit from the first order which I already paid shipping for. I called and spoke to Racheal. I know it’s their policy not to refund shipping so I asked to be met half way and get a partial credit for the shipping. This seems fair to me since I will be buying something else from them and it’s not my fault that the items arrived DOA. Racheal got upset and said she’d issue a refund request to the owner and that my account would be locked forever. This seems weird to me but after this experience I don’t want to be their customer anyway.
I do not recommend this place to anyone. I added another star because they tried to make it right but failed. A business should never kick a customer out because they don’t like what they say.

***Update Nov 25, 2015*** This business has changed it’s name to
… Buyer Beware!
I wish I had read the Unilocal reviews first… I bought several zoas during their Easter 50% sale to add to my existing «zoa garden» tank. The corals were shipped USPS 2-​day in a foam box, with no heat pack. As I acclimated each frag, I had a Barney’s disintegrate in my hand, dead. The water in the plastic bags was disgustingly dirty and smelled foul (compared to Aqua SD shipments, for example, which arrive in clean water with no odor)
One of the frags was also missing from the box, and to their credit, customer service stepped up and shipped me the missing item and another Barney’s at no charge. So 1 extra star
However, I noticed again, filthy water and the bad smell. And no heat pack
Now, several weeks later, a couple of the zoas are doing ok, but most have melted. They also do not look anything like the pictures on their website, AND were infested with nudibranch eggs, so now my tank is too… Yay :-(
As many reviewers have said, I don’t think this company takes good care of their animals, as evidenced by the sad state of the corals I received. I’ve always had good luck with corals from other (better) online sellers… It’s a real shame, and I won’t purchase from here again

You can’t beat the price and the free shipping. I received my package 2 days after it was shipped. The cleaning crew and pods are in my tank and thriving. I couldn’t be happier with the order. I will definitely make more purchases from Reefs2Go in the future.

Reefs 2 Go has some great free shipping items. You need to be relaxed about when the order is going to be put together and sent out at times, but never in my experience any kind of crazy delays getting stuff out to you.
In addition they have some nice coral and fish combo deals from time to time and add ons.

About 2 years ago I ordered 100 hermit crabs and they all arrived dead, but I had heard that reefs2go had improved their business, so I gave it another shot and ordered 100 more hermits during the last sale that they had, guess what? All arrived dead. How is this place still in business if they cannot improve their business practices over the course of a couple years! You guys are garbage with no respect for the livestock you sell or the hobby itself. Just close your doors! You are useless and do more harm that good.

This is a review from NY, NY! This is how much this bit$h Rachael pissed me off. RIP OFF alert x 10. I’ve been in the reef aquarium community for over 12 years and never experienced such horrible, pathetic, down right nasty costumer service in my life. Every review on here is more than accurate. Stay away from this store. Reefs 2 go! You are not lying. Go as far away from these thieves as possible. That’s right thieves. They stole my money. I purchased a reef pack that cost me $ 150 for about $ 60 worth of product from my local fish store. On top of that 70−80% of my order was DOA! Candace was more than nice taking my DOA items over the phone and said she would give it to the customer service team. She did her job but from that point on these thieves tried to pull there lies. They sent me a gift card for 30% of my order. I am a financial advisor so I think I can add. So what happened next, you guessed it the same thing that everybody else went through. Yelling and screaming on the phone about my order. I’m not even gonna give details because you know what was said. Give my money back you thieves! So in conclusion I will be making a formal complaint with the BBB of west coast Florida immediately! I will be contacting their local general attorney’s office. I will be contacting consumer affairs. I will be calling the federal trade commission. So if anyone didn’t know how to complain or get your money back there you go! Oh and I am the 34^th complaint that’s has already been filed. To sum it up just close thieves, robbers, and down right liars. You are pathetic scum! Oh and I will be going on my forums and affiliation organizations and letting them know to stay away from this place. Give me back my money thieves! –2 stars!!!

Well the problem with reef2go is they not respect marine life, for them is just business because when they send you box with most of the bag with no water, or lot of DOA, or sometime bad condition or sick, you understand they not take care well of them. The price are cheap but the quality is 0, better to put more money on Marine life but at least you sure they are coming good shape. That not make me sad for the money but for the marine life, better to keep them in the Ocean if it’s for let them in bad condition or ship them without care.
The only good part of them is the pods, 250 for $ 9.99 and come alive in priority 2 – 3 days.

Corals shipped from Florida to Indiana with no oxygen and maybe 3 shotglasses of water in each bag. Suppose to be 10 polyps each only received 25 of the 40 they stated in the description. Most were dead and had algae on them they were not fragged looks like they just broke off chips of rock without cutting the coral so all the edges have dead coral. Wont answer my emails and now i see why. You get what you pay for… Garbage !!!

So i used to be a regular ordering customer from r2g. i even stood up for their company while others were bad mouthing them all over their Facebook page. i was assumed to be a undercover r2g employee since i had all good things to say… ive always had problems but ive never expressed them because i thought the company was just going through a ruff patch… since then i sold my fish tanks and i have a credit of $ 183 to use… ive asked for refunds several times. the company told me theu only issue credits. however i filed a BBB complaint and they told them that they will give you a refund up to 6 months. but no employee ever offered me one. they also stated they were going to try and take me to court for slander. whixh they cant do… i can write negative reviews all day. as long as they arent false… which i have proof of conversations to show where its not false… dont deal with this company ever!!! petsmart has better deals and way better customer service.

There is no communication between this sites employees. I was promised a couple free frags because some came DOA. When I asked about these frags, I was told that no one would have ever told me that and they made me feel stupid for asking. First off they don’t cover shipping even if you are eligible for credit (I have had 6 orders in the last month and only one came alive, second off these so called marine experts can’t pack a box to save their lives. I’ve dealt with water leakage (a ton. I’m talking about 2 cups in the Styrofoam box and none in the bags) to about a pop caps worth of water in their pods and snails bags.
This company goes by a number of names like reefs 2 go and alive 2 go
I think that they should close the site they obviously take on more than they can chew and my advice to them would be to find a new hobby Cruz they suck at this one.
I despise this company so much that I closed my account with them with 3 gift cards still active.

WOW… I got violated big time! This place is horrible! I spent $ 315. On corals and I can’t believe the how they arrived and how I’ve been treated. My ricordia mushrooms were dime shaped and white… Yes, white! My rainbow paly dead! My lunar eclipse had tiny, tiny polyps that were individually glued onto a rock and sold as a colony. My passion fruit zoa had very small polyps of different species individually glued onto a plug and sold as a colony. Several of the polyps were a mix of unrelated polys. If I’m buying a 10 polyp red PE frag; I expect all 10 polyps to be red PE polyps; not a mix of random polyps mixed on to the frag plug.
I was offered a partial store credit; yet, they didn’t include the coupon code in the email. I was also double billed for shipping. I was told I would get the shipping credited back to my card; however I have yet to see that. I’ve been dealing with them for now 7 weeks. They are a nightmare to deal with. Checkout their rating on The Better Buisness Bureau website. It’s an F–

Honestly don’t waste your time, the prices are decent but I have many issues, I had to cancel because they wanted me to pay an extra amount of 20 dollars for shipping after I had already paid the amount it showed me when I paid online.

This place is crap. Don’t let the prices fool you! You get what you pay for, & I learned this the hard way.
Now I’m battling Aiptasia (even after dipping) in a tank that was started with dead rock, & only corals (originally) from Reefs2Go.
They should just shut down & change their name to ReefsBClosed.

After my original order showed up with half the order substituted, and 80% of the order dead or dying, Reefs2go begged another chance to make it right.
And when I received the replacement order, it was EXACTLY like the first. Dead, dying, substituting whatever they felt like sending me instead of the items I ordered.
They said that a supervisor would be in touch with me, they never were. What would it matter, anyway?
I filed a chargeback with my bank, and after a two month wait, my claim has been resolved in my favor.
I encourage EVERYONE who has a problem with Reefs2go to do the same.

Horrible service. Corals arrived small, dead, and cLl them and wouldn’t answer my phone calls. Also emailed and nothing. Spent $$ and nothing, I regret it.

no only did they extort money for a free shipping order I never got it even after paying 35 more…
not only that i the love to delete messages so people don’t know their system was so screwed up that I saw someone else whole info including CC
paypal is dropping them they have had way too many complaints