Had a great experience at Bed Bath and Beyond today. I bought a comforter a few weeks back. Went to wash it today. Pulled it out of the washer and it was torn up! Ugh. I didn’t have the receipt, so I figured I could exchange it. The employee I dealt with was so friendly. She actually explained she could refund my $ 100 if I had the original receipt. So stoked! They have such a awesome return policy and really helped me out. Usually when I cruise around the store, employees will come up to me and ask if I need help. Everyone is always friendly and helpful. I could get lost in the store looking at all the items. The only reason I am giving 4 stars and not 5 is because some things are a little pricey.
Psychic Healer Christine P.
Place rating: 5 Cleveland, OH
Another of my favorite stores I can get lost in for a few hours. There is always something there that I haven’t seen before. I have bought many things from there already. I love that they accept their expired coupons because I save them all the time. They have wonderful tart warmers and candle décor. They have a wonderful variety of bed sets and you have to always check out their scratch and dent. I have found some great deals there too.
Ben S.
Place rating: 4 Cleveland, OH
Of the various BB&B stores I have been in the employees in this one seem to be the most helpful. I have called this store when I am missing a part to something I bought and they have had it waiting at the register for me(even if I didn’t originally buy it at this specific store location). The have a huge selection of KCup coffee which is why I am in here most often. And when someone wants a kitchen gadget(and since there isn’t a Sur la Table nearby) this store usually has what I need with several options to pick from no less. There is usually an employee to be found within the first main isle to direct you to the part of the store you need to go to and on several occasions I have been walked by someone to the section I needed something in. The store in general has seemed to relax their coupon policy now taking multiple coupons per checkout and letting you pick off which item you want the discount to be taken.
Cara L.
Place rating: 3 Cleveland, OH
Let’s be clear here… 1) I think this may be the 3rd time total I’ve ever been in a BB&B 2) I’m hardly ever impressed by the service at big box stores, but this store surprised me. One of my very best friends in the world is getting married this summer and I got to experience my first bridal registry shopping at Bed Bath & Beyond. I must admit I was expecting a horrid experience here, but my socks were knocked-off with their customer service and speed. And now, I must say that I think registries should be put in place for every party(even birthdays). They make it much easier to shop and get the right gifts! I typically walk through stores in completely indecisive despair, triple thinking everything I pick out for a possible present… so registries are my new fav thing. I’m serious. I was in, out and done in less than 10 minutes flat. I was a little sneaky when I came in and went straight for the customer service counter since I saw there was a longer line at the registry. I knew I’d need some help navigating this mammoth store. All the gifts were printed, shown to me and I was able to pick which one I wanted. Then the staff member took me right over to the gift, picked it up, rang it out and gift wrapped it for me. I left feeling a little guilty… like getting this gift was way too easy to get and it should have taken me more time and/or effort. But secretly loved it anyways. So yeah, I’d rather shop locally, but sometimes you don’t have a choice. And then even more rarely, you’ll be surprised by the efficiency of a big-box chain. Go figure…