Dollar Rent A Car

Oh well Dollar Rent A Car obviously is not concerned with their rating on Unilocal as there is nothing other than one and two star ratings. The only reason I give them two is the fact that their competition isn’t really much better. Booking my car on a travel site with my flight probably saved me a few bucks but then it would have saved me a few bucks with any of the rental car companies. From the pushy counter person that is noticeably upset with my refusal of their insurance and other add on fees to the fact that they wanted to not give me my car because I didn’t have two local numbers and it’s company policy. They basically forced me to lie to them with a second local number just to rent the car. When I asked how many people really traveled with multiple cell phones, the clerk could only repeat herself that the company requires two local numbers in case they have to contact me in regards to the car. While I have had worse experiences they certainly go out of their way to make the process as troublesome as possible.

I wish I could give less than one star… getting in at 6am on a Wednesday I was tired. Had to find the shuttle to take us out to the rental place. The old dude at the desk was more interested in sipping his coffee than helping me out. Questioned everything on my license and insurance. Wanted to make sure I knew they’d charge my CC for any little thing. Finally after a grueling process I got out back to get a car. Not much to chose from. Got in one and all we could smell was smoke. So we changed cars bc I had just signed that no one would smoke in the car, got in the next one and the seatbelt was broken. Got in the last one and left. Got scanned and told once again that this car had a chip in it and they could track me, bc at 6am with my child I cared so much, got on my way and before I was out of their property the car began rattling like something was falling off. It is a pile of crap. Husband got in later and we went back to add him and listened to another lady telling the manager about her lemon of a car and they basically told her it was her fault and she would be charged. We were flabbergasted since I’d had a car for 4 hours and all it did was sit in the hotel lot and it already sounded like it was dying. I’m sure we will all be charged. Next time I’ll just use Enterprise and spend the extra few bucks instead of the package deal with my flight. Rude people, crappy cars. Don’t use them!!!

Picked up car from this location. It was around 8:00am in morning. There was no one at Dollar rental counter. There was only one nice lady at Thrifty rental who was taking care of thrifty and dollar rental customers. She was nice but there was wait involved. Once we were up, the process went smoothly.
We were asked to go to lot to pick up car. All the cars looked like they needed car wash. Picked up a Nissan sentra. 3 hour later down the trip we found the AC did not work and it was such a hoy muggy day! We were driving down to new jersey. Once we reached out hotel we were already frustrated and sweaty from the hot 7 hour ride. We took more frequent breaks in between because of the broken AC. Anyways, after we got done unloading our stuff at the hotel car would not start back up. I called dollar and they said it might be the battery (even though I told them radio is working and lights are turning on). They would not give me an estimate on how much a jumper tow truck would come. They wanted me to wait all day. Really ??? I’m never taking rental out from dollar rentals ever again
Bye Felicia.!!

Rented a car in Cincinnati and returned at Cleveland Airport. Had to drive 4 hours in a blizzard and the windshield fluid didn’t work. My son had to keep putting his head out the window to tell me where theroad was. In 0 degrees, in a blizzard. Most harrowing evperience ever. Then, of course, there are no gas stations at the airport, near the airport, on the way from Cleveland to the airport. None. So I got slammed with a refill charge. Went from $ 18 per day plus fees and taxes plus refill to $ 312.

In short, This is definitely way way way worse than the worst business I’ve ever experienced
Rethink a million times before you click on dollar rental! I bet you will regret it. They charge you extra nonsense fees two months later without your consent, such as toll administration fees which could be 10x bigger than your toll fees. They would never let you that before you rent the vehicle, or even after you return the vehicle and pay the bill. They will simply quietly hide this and let the third party company send you the bill for hundreds of dollars of fees that you are not even aware of. Stay away from this asssss hole biz. Protect yourself, please.

This is a nightmare service. Rented a car in Maui and it broke down our last evening there. Missed out on dinner, a photo shoot, and got to hassle with them for 4 and ½ hours until they got me another car. Then flew to Oahu and it took 1 and ½ hours to finally get me a car. Others in line behind us got their cars before us. When they finally gave us our car after we complained, the air conditioning did not work. They did refund us $ 50 for each of the incidents, but that hardly compensates for the lost time and aggravation. Stay away from this company!

Watch it. At this location, Dollar is not at the main car rental remote location. To get to it, you have to take two shuttles. Naturally, they don’t tell you this ahead of time. After finding it out when I rented the car, I decided to return it a day ahead of time and let the hotel take me to the airport. This was the only way I could be sure to make my flight. They charged me a $ 25 early return fee. That’s the last time I will ever rent from Dollar!

Car smelled like vomit and alcohol. They gave a whopping $ 5.78 credit off the price of the rental. What a disgusting experience.
Not impressed with Dollar Rent A Car’s vehicle maintenance or customer service.
Will not be giving my business to them anymore.

Awful. An extra bus ride after you take the main bus to the regular car rental place (bus has a/​c but really only works on driver). Service is poor. If you can help it, don’t rent from here even if it saves a few bucks.

This place sucks! It is a total nutroll to get to and from the airpot. Have to take two shuttle buses. The rental office is way off site from the airpot ad smells like a litter box for horses. The dodge avenger we rented shook so bad I thought it was going to explode. Just aweful all around. I gave it one star because I had to.

If I could give this place zero stars, I definitely would! My mom and I flew into the airport and were expecting to rent a car from here. Upon arrival to the main terminal of car rental places, we noticed that Dollar wasn’t there. Apparently, you have to take a second shuttle bus to get to this place. Our flight got in pretty late and it was about 11:30pm when we got to the car rental terminal. We then waited for about 20 minutes for this second shuttle to take us to get our car. It never came. I ended up calling Dollar to see when their shuttle was coming. The woman on the phone was the most incompetent person I have ever had the displeasure of talking to. She kept giving me vague directions and told me I had to go back to the main airport terminal. When I told her that we were literally standing in front of a sign that said «Dollar Car Rental Shuttle Service», she then got confused and told us to just wait for the bus. By this time it was round 11:55pm, and she then tells me «Oh by the way, Dollar will be closing at 11.» Wait WHAT? I asked «11 what? am or pm?» She then says «11pm». Uhm… okay it is now MIDNIGHT, was she really trying to give me directions to a closed location? Yup she was. I then told her it was an hour past 11pm and she gets confused once again and says «oh I’m sorry ma’am, but it appears this location is now closed.» Are you kidding me? We literally were stranded at this point and I asked her what she expected us to do? Walk to our hotel? She then tried to look up 24 hour locations. She then proceeded to ask me if I was anywhere near two different airports (NOT including Cleveland Hopkins). What? I’m sorry. I didn’t realize we had teleported to a different airport. We ended up giving up on this dumb woman and rented with another company that was still open. Long story short, JUST DON’T RENT FROM THIS HORRIBLE COMPANY.

Fuzzy math? Don’t bother renting with Dollar, its a sham and their counter people are poorly trained snake oil sales people.
Here’s my scenario: mid-​sized rental through Expedia, 4 day rental.
Base price: $ 175.80
Taxes & Fees: $ 62.82
Car total: $ 238.62
Arrived at counter; «Sorry sir, all we have for you at this rate is an economy car. But I can upgrade you to an SUV for ONLY $ 66 a day.» I said no. «Ok, how about X for $ 44.» Again, I declined. «Okay, $ 28.» The guy wouldn’t stop.
I finally got him to stop trying to up-​sell me. I agreed to take the stupid economy, then agreed to pre-​fueling. The charge was $ 72 for 20 gallons of gas in an economy car with a tank probably less than 14 gallons. I threw a fit. Then he told me I would be charged $ 250 if I smoked in the car. It’s 20 degrees out and I smoke — deal breaker.
I asked him to cancel the reservation.
The National Rent A Car deal was not honored from Expedia. The mid-​sized car price was actually $ 332 not the $ 175 in the reservation by Expedia. National Rent A Car had no interest in honoring the arrangement. Plus they still held the funds.
This is not the first time I’ve had to deal with this. Dollar Rent A Car isn’t cheap, just their training program and stupid sales tactics at the counter. I waltzed over to National (my first business choice) and rented from the Emerald Aisle for $ 323. I drove off with a AWD cross-​over with 6000 miles on it in pristine shape.
Screw Dollar Rent A Car and their cruddy mentality and sales gimmicks. Shame on Expedia for even listing their car offers when they obviously won’t honor them. It was a huge waste of time that reflects poorly on both companies.
Flying into Cleveland? Go to Alamo or National. You pay more than the cheapo-​rents, but you get a whole lot less haggle and a lot more car.

are you good with math? fuzzy logic?
somehow, the mid-​sized rental i booked (through travelocity) for $X, which was half the price of my usual hertz, ended up costing me 3 times that amount.
O.O
in fairness, i knew i was adding some cost for the pre-​paid gas & insurance but, doing the math in my addled mind, the final tally was still almost $ 100.00 higher than i expected. i could have protested. i could have unchecked some boxes. but i’d gotten up at 4:00 a.m., so i just got into the car. stunned.
service personnel were good both at the counter and out in the lot. the car was clean on the interior, but a bit dinged up outside. definitely make sure you walk around it before you drive off — but you should do that with any company.
i’m a little shocked that a couple of add-​ons for gas and whatnot + taxes and fees tripled the price of the rental. i’ll be sticking with hertz.