JACK Cleveland Casino

DEPRESSING. The downtown is pretty dismal in Cleveland. This does nothing to add to the image/​excitement, just a mediocre/​below average casino. Bunch of sad faces wasting money on low/​no payout machines and tables.

My family and I visited Jack casino on a weekday night after a particularly bad day looking for a brief respite from real life.
When we entered, we were greeted by a casino that was NON-​SMOKING. If you are a non-​smoker who has never been to a casino before, I understand that you may have some difficulty understanding how wonderful this is, and it may not be due to casino rules but rather law, but it makes for a much more pleasant experience than your average casino.
I mainly played craps; notably, I came to the casino not expecting to win, but I had a wonderful experience nonetheless. The dealers were pleasant and lighthearted, and they dealt with any cranky players with a genuine smile.
The auxiliary staff at the casino was also helpful and pleasant, and I especially appreciated that new members receive a free t-​shirt and a free bet at one of the tables.
Notably, when I was there, there was an issue with the computers that prevented parking validation, but this was dealt with in a graceful manner as well; they simply made parking free for all patrons, which I thought was a lovely gesture.
My only complaint about jack was that I would love to see 1 or 2 craps tables with a $ 5 minimum bet, particularly on a weekday night (I was in the casino from around 10 pm to 3 am), but this did not extremely negatively impact my experience.
The next time my family visits, we will absolutely visit Jack again.

Besides the high table minimums I really like this casino. Clean, no smoking, well lit. The perfect place to blow $ 100 in Cleveland.

This casino went unbelievably downhill when it went to JACK. It’s as if no one at JACK observed how to properly run a casino when it was the Shoe.
You’ll need to be a good student in Calculus to try and figure out JACK’s promotional kiosks. I waited in line 25 minutes to get a simple parking validation. The food at the buffet is horrible and employee attitude seems to be sour too. Good luck in getting a drink if you are sitting at a slot machine. I have been there three times since the changeover and it actually seems to be getting worse. I will find other options for my gambling dollar.

I was a frequent visitor of Horseshoe Cleveland and a regularly Tier 2 Diamond status earner as well as on my way to seven stars this year. I was converted to «C» status when Jack took over and within 2 weeks I earned my «K» status.
I have yet to enjoy an experience at the JACK since they rebranded, and in the dozen visits I’ve made since the change, each visit has gotten worse.
Let’s start with facts on the differences in comps and benefits. I regularly received free play coupons in the mail, those added up to $ 150-​$ 200 total per week, now I get $ 20 free play every 3 – 4 days. I also received fair comps everytime I would go after losing or winning my fair share. 2^nd visit after the rebrand, was told after shelling out $ 1200 on the craps table, that they no longer do food comps, and if I wanted to have the pit boss call upstairs and make a big deal about, «maybe I could get a comp». Received an annual trip to Vegas with airfare covered, not anymore… Buffet provided me one comp for myself for a window of less than 10 days. Used to get 4 free buffets a month in vouchers, don’t bring your friends anymore, they can pay.
Now for the tables… Tonights visit was the worst in this fashion, they had it down to 2 craps and 1 crapless craps table, both traditional craps tables were full, the only spot open has a 3 foot diameter sticky spot on the carpet which hasn’t been fixed as far as I know for a month considering I got stuck in that same sticky spot that time ago (first time I had sandals on and it literally pulled them off my feet, it was so sticky). They obviously needed to open another table, instead we were packed in like sardines…
The staff has also been impacted by these changes by what I can only assume is a drop in the volume of visitors since the change, which translates to less tips, not to mention what seems to be the uncanny ability to not win at any table anymore (haven’t left a winner once in the dozen visits since rebrand). They seem disinterested and saddened by the state of affairs.
Last but not least, drink service still stinks (same when it was horseshoe).
I’ll end with what I can say is the only opinion in this whole review as everything stated above is all facts…
My «K» status isn’t worth JACK, and I’m finally at the point of wanting to save for fewer occasions to visit the casino, and it won’t be the JACK that I’ll be visiting.
P. S. I thought it would be interesting to compare, but also since the rebrand I’ve been offered a free trip to Vegas and other places Total Rewards for almost every weekend this entire summer with tons of comps included, obviously the competition wants my business and I feel more inclined to oblige them, than my hometown Casino… BRAVO JACK!

MEH is the understatement, I had been here back when it was the Horseshoe and the name change has caused a dramatic decline in the casino.
For starters, I was previously a diamond member under total rewards, and have since been downgraded to a C member… what does that even mean?
Second, the buffet was absolutely aweful. Im not sure if they fired the previous chef team but i legit only tasted clumps of what seemed like salt in ALL of my meals. The wait staff was rude and rushing, you could tell they werent toally into the new change either. The security at the door made me look like an ass because my picture is of me when i was a good 50lbs heavier and he legit made me take out 7 other forms of ID, just to get in. smh. i should have taken that as a sign.
The atmosphere is dead, the vibrancy that was the horseshoe has since dissipated and turned into just another run of the mill casino.

I have been coming the Horseshow since it open and I play a fair amount every week (700.00). I am seeing the casino getting progressively worst from odds, comps and lack of pit bosses entering you into the system. I played Texas Holden last week and had a terrible experience. There were so many shuffle master red lights and dealer switches it was a total distuption in play. I had to worry I played long enough to park, or I would have to pay. I think I played for 5.5 hours and my comp was but 1 buffet and get 1 free. I was there alone so bring a friend to eat late Friday night was not an option. I was a Platimun member under the old system and could valet park, but the new system has me as a A with no benefits. I think the lost focus is that a casino is a service provider and I see very rude dealers, poor service of beverage servers and the wait to cash out at the tables. Please wait and let me chip up, or we are waiting on a pit boss to verify a 220.00 buy in. I eat in the buffet and it was terrible with what looked like old food with long wait times to get in.
I really need to see better service to continue to come here.

Had fun at the casino. Check your bar ware
. I was served wine in a dirty glass. Yuk.

Total bs!!! Cleveland got hustled! All the comps are less than Total Rewards were. Free play is impossible, no more beverage service from machines and no more free parking. Was absolutely misled about every major aspect of this takeover.

Cleveland, Ohio is a horrible city full of terrible sports teams (go Lions!). Not only do I favor the Detroit sports teams, I also favor the Detroit Casinos (and every other Casino on this planet).
Visited my buddy from Cleveland this weekend, and had to stop by the Horseshoe, soon to be JACK casino. I have to say, this place is horrible. I don’t mind occasionally losing a bit of money at the gambling hall, but I hate losing it and having a bad time. I played at several blackjack tables (wtf is with the high minimums here!!) and noted there to be only one dealer that made playing a good experience, and no, I am not necessarily meaning just winning. Some are just rude, have fun with no tips bro.
The décor in the casino wasn’t bad, but on the outside you wouldn’t even know it’s a casino. Strange place. The drink prices here are above average. The clientele of this place is terrible, and I frequent the Detroit casinos. The people who go here are rude and obnoxious. At every table I played at, there was at least one person who was loud and encouraging other players to play against basic strategy, or people with no personalities. I wasn’t suprised by this, based on the fact that half of these people actually are Browns fans, and a quarter of those people probably at one point were excited by Johnny Manziel being drafted.
Also, this place charges for parking. WHAT? They actually charge you money, so that you come and give them your money. These people must be mentally ill who regularly patronize this casino. In Detroit, parking is free all day, every day, and we actually have sports events worth attending. Greektown (soon also to be JACK) offers free parking all the time to Players Card holders, but charges on game days for non card holders. This place makes you play for thirty minutes? Good luck! You will probably lose ten times what parking would have cost. Just pay it.
I am glad I went to the Horseshoe casino, but I have zero plans of ever returning to this establishment.

Big casino. Food selection isn’t great. Tables were high $ 25min. There aren’t any free incentives, like drinks. Drink prices were moderate $ 7 for a coffee with shot of patron xo café. Parking was free. Not sure why though because there was a parking attendant.

The customer service is so lacking here.
They have this card you are suppose to use but I’ve used it, with thousands of dollars and have brought many people here and haven’t gotten a thing. I didn’t need anything, the casino pushed me to get it! Total waste of time.
I stopped using it, what’s the point.
When it first opened some coupons but nothing now. Annoying. Couldn’t even get a room one night, late.
Most of the dealers are good, the drinks can take awhile if you are at the card tables. The bartenders on both floors (first and second) are good, fast.
Don’t eat the food on the second floor restaurants, even the pizza is bad! I want to say good things and like it, I hope with the new management they step it up.

A casino is a casino, and they are mostly all the same.
They are usually a swirling and somewhat intoxicating atmosphere of carnival lights; along with being very loud, and dare I say, an interesting sampling of humanity. The trick is that you should always come properly and mentally prepared with the knowledge and probable reality that the cash you arrived with will soon be parted from your ownership.
With that being said, I am not a gambler, so after I sacrificed $ 5.00 to a ravenous slot machine, I went for the food as I had originally intended.
During my visit in Cleveland, I had been told by a few people that the buffet at the casino was pretty decent.
I looked at a few reviews here on Unilocal beforehand, and deducted that it looked promising.
Unfortunately, when we went, we encountered a buffet spread that ended up only offering average and unimpressive food choices along with it’s overblown price.
For about $ 25 a person, this buffet didn’t offer anything really special. I was led to believe that for such a hefty price they would offer extra and exclusive items like crab legs etc,…at least that is what I was told.
After all was said, tried and done, I really wish I would’ve picked another restaurant in the downtown Cleveland area because I had heard there were several other decent choices.
Oh well,…I guess you live, (you eat), and you learn.
** If you do decide to give the casino’s buffet a spin, it could be a potential gamble, and it also might not be a winning gastric experience. ;o/​
** Puns intended.

MAUREEN LOVES THE CASINO.
Yes, ^ just happened. Where can you go on your lunch break for a slice of quality pizza or a milkshake? The Casino. Where can you find the best people watching in CLE? The Casino. Where can you gamble on a Wizard of Oz machine, only to blow a $ 20 down the drain? The Casino. Where can a 30 something go and get carded like they are 21 at 11:30am? The Casino.
The next time you are downtown or in from out of town, you should pass through especially during the holidays. Grab a slice of pizza and join the resident gamblers for a play or two.
***make sure you become friends with Diamond Club status members — drinks cost less and taste better.

What you’d expect from a casino. The bars are definitely above average. Check out TAG! Ask about battle of brews special and try something local.
The Spread buffet is amazing and IMO would compete with and top many Vegas buffets. Yum!

Great spot to take a piss after you’ve had too much to drink.
Don’t be a fool and actually gamble here.

I find myself going to this casino with these high expectations every time, yet getting disappointed 9 times out of 10. To start, I find a lot of things they do to be repetitive and unnecessary. ID’s are checked and scanned upon entrance. However, it seems like every time I want to buy a drink the same thing happens and they ask for my ID. Isn’t it 21+ to even get in? I mean. aren’t there other things to worry about than underage drinkers? It’d be very impressive if someone under 21 got in past security with the hundreds and hundreds of cameras watching. Hell… at that point they deserve a drink if they can pull that one off.
Last Saturday I was there and played blackjack for a good 3 hours. When I had trouble swiping to get my «free parking,» I went up to one of the pit bosses and she said I was only clocked in for 18 minutes. I don’t see how that is even remotely possible. She asked «didn’t you give your card?» Well first, yes I did. Secondly, half the time I had to ask the pit bosses to get me in when I joined another table (brought chips). The one pit boss on the first level was more concerned about ass clowning around than doing his job.
I used to get coupons in the mail all the time for «free slot play» and «free buffets.» I have not received anything in a long long time. Although, my playing habits have not changed or indicated that I shouldn’t. I do however get mail from the Horseshoe for coupons addressed to a person that doesn’t live in my house nor do I know (as I have lived there 3 years) and prior to that an elderly couple for 60 years. I’m very confused.
I am only a platinum card player but I spend a fair amount of money at the Horseshoe casino and get treated like a hobo.
Newsflash: Blackjack payout is awful. BUT WAIT, you can bet $ 100 on the sucker bet (oops I mean side bet). Give me a break.
A week or two ago I was playing there with my fiancée. He wasn’t playing, however I was. He was sitting at the blackjack table next to me, as it wasn’t too busy. Long story short the cards aren’t going too hot so I gave him some of my chips. He touched them and slid them into the players circle. The dealer gave me a hard time saying «no back betting.» Umm excuse me? This is one I don’t understand because my fiancée touched the money. As far as they are concerned it’s now HIS money. I don’t see how that would be any different than me handing him a $ 50 and him buying in and playing. Or me sliding him 2 green chips and him playing.
Also, it takes forever and a day for the drink waitresses to come by.
Also, nobody can properly play blackjack.
Lastly, the Horseshoe doesn’t give 2 shits because it’s basically a monopoly. They can screw people over and get away with it because if you want to gamble you don’t have much of a choice unless you want to drive to Columbus or Toledo. They have you by the balls.

My fiancé has been a loyal member in the poker room for about 7+ months but with a recent promotion in his job he hasn’t been able to make it here much lately.
He wanted to bring me to check the place out, we’ve been here together before to check out the slots and even just to grab food from the food court (which is pretty amazing food)
We haven’t had any problems with the place before but we came here early today so my fiancé could play some ⁴⁄₈ O8 and I’d watch since I don’t play myself… We’ve been here waiting for going on 2hrs for him to get a seat.
He started at #7 on the list when we came here while waiting to get a game started… Well someone had called in & when she got here had 2 friends with her so they added her friends to the list, which bumped my fiancé down to #10!
Now they have this game started and this woman and her friends aren’t even here to start the game, instead of calling the next players to start they are letting these people HOLD their seats! Very unfair and not very considerate for the other players on the waiting list, especially those who have been waiting so long! Lost a lot of respect for the place!

I am not much of a gambler, but I stopped by this casino following a Cavs game and really enjoyed myself. There is food, a nice bar, and a fair amount of tables and slot machines. I love that there is no smoking in this casino! I would definitely go back!

I had such a great time at the casino, that I nearly forgot I was standing in an old department store. All of you younger gamblers will not have that problem! ;-)
The casino is very clean, and the service is great everywhere. The best part is No Smoking! You don’t get that smoky smell all over your clothes like in a Vegas casino. I don’t gamble much, but when I do– I am a blackjack kind of girl. Once I found the dealer I liked best, that was my gig for the night. A little action on the $ 25/​hand table, and I won a nice little bit of loot, too! We’ll definitely go back the next time we are in the mood for a fun night at the casino.

I started to give four stars but I just didn’t like the selections or the food in the food court. Other than that, I can’t complain.
It’s not Vegas so the drinks aren’t free. However, the drinks are cheap and there’s a nice bar area, almost like a lounge, on the second floor. The service was great too. Myisha was so good that I came back the next night too but I didn’t see her.
The only game I played was blackjack. The dealers rivaled those in Vegas. The vibe was good and I won a little money too. While I’m not much of a gambler, I would come back just to hang with friends.

You will be IDed and will have your purse checked. Also, drinks arent free, but they are very reasonably priced, i feel as if im inside of a mall or a hotel lobby in here. To say its narrow, small, and hot as balls is an understatement. Most unique casino experience of my life. they barely have tables, mostly slots… but hey if you get hungry go check out the food court. and a buffet. did i say i felt like i was at the mall here? because thats what it also felt like, but im going to take a wild guess and say everyone from cleveland comes here on a saturday night because the rest of the city was dead.

Great little casino in the heart of downtown Cleveland! Being from the southwest ridden of Native American casinos with strange gambling rules and roulette boards with cards instead of a wheel and ball, this place was a pleasant surprise. We gambled and drank and partied before the Cavaliers game last night, we were able to walk (indoors) from the casino to The Q arena and watch the game and come back and gamble some more! Will be back today for Sunday football!

Nice clean casino, very friendly staff.
Love the bartenders at the Tag bar they are on top of things even when they are busy they acknowledge you and get to you ASAP.
I’ve had my ups and downs with gambling there, however I never get free play or even a buffet, I used to get comps and free play but something must’ve changed bc I play the same or more but seem to get less points then I used to… my husband agrees he used to get $ 30-​$ 50 a week in free play now he gets $ 5 a week and we go more often bc he is so close to being a diamond member.
I am also not happy they will not be affiliated with «total rewards» due to the reason we started going to the Cleveland casino was bc it counted towards our comped rooms in Vegas.

I’m giving it 5 stars because we made some money here! I am my boo’s lucky charm, and we ended up winning $ 400 in black jack. Free parking in the structure if you play for 30 minutes. It’s fairly small, but pretty clean and a lot of different kinds of tables and slots to play.

Visited August 2013
We ducked in here due to rain. We ended up playing some slots & had a fun time. It was very crowded but I’m sure it was partially because we went on a Friday night & it was raining. My husband ordered a drink & it was only $ 4…we were shocked!

We won some and lost some… but we all came out on top AND the perks customer representative compted us 35 $ because of a slight inconvenience we experienced.
The blackjack tables are all usually 10 $ and up, so we stayed away from them. Just a hint… the high stakes machines were hardly in use and we won big from a few of them.

Well its a casino but nothing great about it. The minimum bets are $ 10 and the drinks ARE NOT complementary! I was drinking vodka tonic and they were $ 5 just fyi. I thought the casino itself was nice looking but nothing really to keep me coming back. Also its right by a very busy bus stop or transfer location so there are always a ton of people standing by the front doors.
I still had fun here but been to way better casinos.

No. No. No.
I’ve been to many different casinos (even the small town ones) and this place just doesn’t even measure up.
No free drinks when you play… That’s a first. Lol
Service here– don’t even expect much…
Only went to visit a friend in Ohio and wanted to stop by… Never coming back.
Only lost 2 bills but losing it here just made it worse!

Top reporting revenue casino, Worst player rewards and Comping? I’m confused!
Horrible rewards and pit-​bosses! It’s ashamed that I live in Cleveland but drive to Toledo because the 90 minute drive is worth choosing Hollywood over horseshoe. In the poker room I have had hands ruined by incompetent dealers who showed cards prematurely. Mistakes happen but it’s the way they are managed that gets me. The floor was called on several of these occasions but they don’t do anything about it. The red haired guy asked my opponent on one of the scenarios if he would’ve called my bet before the river card was prematurely showed. He said yes, of course he said yes with his pocket pair that was lower than the board. Why would he say no and lose his $ 500 that he won from the river giving him a set to beat my pocket Aces! Good Job, red-​haired man, whatever your name is!
Other than just the instances in the poker room there are many other reasons I choose Hollywood over horseshoe! Free parking at Hollywood but most importantly you are treated like a top dog when you play table games! Horseshoe never comps me or rewards me. $ 15 free play? lolol Good job Horseshoe but Hollywood blows you out of the water! You’re petty rewards are an insult to how much I bet. Four $ 15 free plays from Horseshoe or five $ 100 free plays and four $ 100 Shell Gas cards all in one month. Plus I never pay for a meal up there. Why would I choose Horseshoe ever again? They bring in the most revenue in every monthly report but give out the least to their players. Insulting! No Thanks! See my review of Hollywood Casino if you want to be treated the way you should!
If I have a reason to throw a few extra stars on this review I will update it but I doubt that happens since I haven’t been there in over a year since I started driving to Toledo and Horseshoe has completely stopped sending me rewards or even post card announcements or any mail of any sort for that matter to even attempt to get me back. I went from Platinum to Gold at the Shoe but I am on the 3^rd tier of Hollywood’s reward program. I’ll get a free cruise soon :)

Oh the delima… How to give a good review to a place that left me grumpy? Here goes…
The Horseshoe Casino in Cleveland is beautiful, very clean, great service, yummy drinks and great food options. We always love to eat at Michael Symon’s B-​spot inside the casino. Love that it’s a non-​smoking facility… We never leave stinky like other casinos.
Here’s the grumpy part… I NEVER win any cash money! I always play the quarter slots and commit to only spending $ 100 when gambling. Every dang time we go here I walk out with empty pockets. No Lady Luck for this girl.
This won’t stop me from visiting Horseshoe Casino… Just wish that someday I could win big money big money!

Busy!!!
Went Friday night for something to do as downtown was ABLAZE with activity!
The Rock Hall was on FIRE and so many people kicking Clevelands tires and it was a great night to be a Clevelander! The place was packed and we all just kind of found our way to what entertained us and had at it!
I tend not to be a gambler but on a night like that it was just part of the fun!
Yeah EVERYONE ROCKED!

I only come to casino’s on vacations. And I generally only come with my husband, but I was feeling lady luck leading me to this casino. I am glad she did. Not only did I win about $ 400, I had a great time.
For those who complain about the excitement level… It’s Cleveland. Not Vegas. Not Atlantic City. Not even Reno. It’s a smaller casino in the downtown area of a major metropolitan city. It’s not fancy, but its fun.
When I came the staff at at security area were so kind. I bought a glass of wine at one of the beautiful bars. Not only was the wine reasonably priced, the staff were so friendly.
Maybe it was my lucky day, but I won a lot at the slot machines.
You can actually breathe the air in this casino. It’s not smokey and disgusting like other places.
They have several buffets and a burger restaurant in addition to others.
It’s a great place to spend a few hours in Cleveland!

Lunch Buffet = Kid in a Candy Store!
Oh. My. Goodness. I loved all the food! I love buffets because you get to have a little scoop of everything and then go back for your favorites. The lunch buffet is split up into food varieties: Asian, American, Salad, Dessert, Italian, a Carving Station and one called Switch (this might be incorrect but it’s something along those lines) this one switches out every other day of what is offered.
My favorites of the day were the Butternut Squash Risotto (and i tend to dislike risotto), The Kielbasa– I added the red cabbage to mine and the Bread Pudding (tasted like heaven in my mouth). Oh and everyone must check out the rotating Gelato!
I have decided I need to go back for both the Breakfast and Dinner buffets to find out which one is the ultimate best.
*Quick Tip: Get a total rewards card firs ton the 2^nd floor and you will save $ 2 on the buffett.

I’m so happy that Cleveland has this casino. What a great way to increase traffic downtown! This review is mostly about the AMAZING buffet we had. They do have a food court but I highly recommend trying the buffet. It was beyond my expectations. They had anything and everything you could imagine and it was all delicious. I didn’t dislike one thing that I tried.
My favorite was the Asian station, the pierogies and the desserts were delish! I thought this buffet was better than the buffet I had in the Vegas at the Bellagio which says a lot. Hands down 5 star cuisine!
Overall, I think the casino is nice but it’s nothing exceptional. They do have a lot of slots and table games but I think the minimum bets are way too high. Especially when you visit on a week day. They should only have a high minimum during the weekends. Whether you gamble or not, definitely check out the Casino’s buffet. And come hungry!