Marina Cutarelli MD

I’ve been a patient of Dr. Marina Cutarelli for about the last 5 years. She is a very compassionate doctor and easy to talk to. She always listens to all my questions and hasn’t steered me wrong medically. The problem is the office staff/​management. The wait times have gotten progessively worse since I started coming to this office. The typical wait time for me, even when an appointment is scheduled well in advance, is upwards of an hour to an hour and a half. Forget getting in if you are sick. They never have afternoon appointments available and I usually have to take vacation time off of work to come smack in the middle of the day. Which is pretty frustrating because with the wait time, actual appointment, and commute, that’s 2 – 3 hours off work. For the last non emergency appointment I had to make it took them 3 weeks to fit me in for a 10:40 appointment.
The office staff is flakey. They have made mistakes with not calling in prescriptions on time or not calling back when I have left messages for the doctor.
I may end up changing physicians over this. Which is a shame, since I like her but the office staff is impossible to work with.