Potbelly Sandwich Shop

I ordered a large order for our company. They were 20 minutes late for delivery and forgot one of our soups. This is unacceptable. Not pleased.

Very nice staff, super friendly and helpful. I do like this place but nothing about their sandwiches scream «this is awesome, this is amazing!» Just being honest, I do enjoy the Coconut Pineapple Smoothie (limited time menu item).
I was undecided on the rating… the staff and customer service, five stars hands down but just food… more like a two or three stars, nothing really to brag about.
I also like the name… Potbelly (giggle)

Made to order sandwiches and salads. You pick what you want and they can omit items if you want. I had the «wreck salad» and the «Mediterranean salad» and I loved them both. My niece had the meatball sub and she said it was really good. You can dine in or you can take out. You order at the counter then take to your table. They also have a few sweets to choose from as well. Super friendly staff too!

I like potbellys food and have always enjoyed it but please tell me why is there the need to have live entertainment at lunch time. The location is already noisy and then you put a live singer on top of it and you can’t hear anything. I feel bad for the workers because I left there with a headache and I didn’t even stay to eat. If I wanted music entertainment I would go to a club at night not at potbellys on a lunch break.

great sandwich as always with live music! If you are in cleveland downtown don’t miss this place!

pulled pork sandwich is dry and no flavor at all. you have to ask for barbecue sauce even though it is described with tangy bbq. it is sweet baby rays sauce, not homemade and service was just okay. very disappointed

First time to try a pot belly Sammie and holy shit are they good. Got A Wreck with peppers lettuce, tomato and the fixins. Those peppers got nice heat but not overpowering to ruin the Sammie. Definitely get the peppers on the Sammie. Slaw was good too. Solid sandwich!

The sandwiches are excellent. I’m a big fan of the chicken and cheddar, and their hot peppers are very tasty (they are quite hot).
What really sets Potbelly’s apart for me, though, is the service. None of the other restaurants near by in the same market can compare.

Great employees, will listen carefully to any adjustments you want made to your order. I had the Uptown salad and it was actually one of my favorite salads from what I’ve encountered. Nice location and fast service with some nice art hanging around the room. Just your typical chain with no surprises or disappointments.

Really excellent service from Kristian. She was efficiently and politely running the front of the store by herself. She still went out of her way to get exactly what I wanted on my sandwich and offer me a larger back so that I could consolidate what I was carrying. Many thanks for the great service!

Yum! Went here on a whim when I was on jury duty downtown. So glad I did. Ordered the roast beef «big» toasted and put on my favorite toppings. This is the best lunch sandwich I have had in quite some time. Blows JJ’s out of the water. Will be back when I’m hungry downtown in need of something quick. Don’t forget to add the hot peppers!

The Wreck is the best sandwich I’ve had at a sandwich place. The Chicken and Cheddar is delicious as well. I would travel the seven seas just to eat here. It’s always clean inside, and the staff is super friendly at every one I’ve been to. Oh how I wish I could try everything on the menu.

This place is delicious. I got the Italian sub, as I usually get at sub places. Here, though, it was obvious that they use high quality ingredients. The sandwich was packed full of meat and cheese and the bread was the perfect consistency. The line moved quickly thanks to an employee starting to take orders from those in line before they reached the counter. They offer a variety of bottled drinks to fit any taste. I wish I lived in Cleveland just so I could eat here more often! Definitely worth checking out if you like great sandwiches.

I’ve visited Potbelly many times and usually order the Chickpea Salad, add chicken. I opted for the Mediterranean Flatbread Sandwich with Chicken on this visit and was not particularly impressed, especially for the price. The actual flatbread was good, but there was a flavored hummus spread, with peppers, feta (which I really didn’t taste) and a few strips of chicken. The sandwich was then served warm. The warmed hummus really didn’t do it for me. Also the portion was not particularly satisfying. I’ll continue to return to Potbelly, but wouldn’t get the flatbread sandwich.

A nice little corner sandwich shop. Customize a sammie or design your own. Plus, they have good deals like $ 6 combo lunches, small sandwich and a cup of soup. Not bad!
We ordered a turkey and cheese skinny, roast beef skinny, tomato soup and a cup of broccoli and cheese. The sandwiches were a great size to be considered a skinny. it really helped satisfy our afternoon hunger. It came with these hot peppers that they marinade in olive oil. The oil part was a little over done but they were perfectly spicy and tangy. The hubby added some with peppers to his tomato soup which was AMAZING!!! The best tomato soup i’ve ever had, with small chunks of veggies in them. I wish my broccoli and cheese could have been better though. It lacked the delicious cheesy flavor that I was expecting, like the one I had at Panera bread.
The restaurant had a nice view of the inner city streets, buses, hotels, busy intersections so it was nice to view the city while we ate. The service was pleasant nothing over the top but just good pleasant workers.

I love this place for lunch — super fast (even when the line is out the door), cheap and always delicious. My favorite thing is the chickpea salad with the Potbelly vinaigrette. The chicken salad salad is also super tasty.
Also, Potbelly has perfected the most rare of culinary delights: the fatty vegetarian sandwich. Seriously: get the mushroom melt. There’s so much cheese, oil and mayo on it, you might as well get the salami. It’s awesome.
My least favorite thing about Potbelly is that an infamous «fauxbo» (ie, not homeless, just a scam artist) has chosen this place as his favorite place to aggressively harass and panhandle customers. Ugh…

This location had just opened when I moved into the area last year and I was SUPER excited! I was sure I’d be there at least once a week. I definitely haven’t been there THAT often, but I do frequent this potbelly’s and the service and food quality are consistently good.
Clearly it’s a chain so food quality is usually similar across the board, but unlike another chain down the street, they are always in stock of everything! YAY! I’ve been here for lunch/​dinner many times and breakfast a few times post night shift. I’m not the biggest fan of their breakfast sandwiches– it’s just a lot of bread and ends up being kind of dry IMO.
But, I LOVE LOVE LOVE their toasted sandwiches. My go-​to is usually the mushroom-​melt. Last night, I tried their soup as well. I was feeling under the weather and just wanted soup. Didn’t want to travel too far for it, had nothing to make my own at home, and Zoup was closed, so I got the Southwest veggie. DELISH– spicy so it made it hard on my throat that was already hurting, but it was SO tasty I didn’t care!!! YUM YUM YUM.
The service is always wonderful. The girls behind the counter are always so funny and nice! Yesterday, I saw some male faces I’d never seen before and they were just as friendly — not as funny ;D but that’s OK, as long as you’re nice and efficient, I’m happy :)
My only complaint? Hours… They are open till 7 M-​F, only open till 3 on Saturday, and closed on Sundays. I get why — they wouldn’t get much business, but with how downtown is expanding nowadays, I sure hope this changes and their hours extend.

Yay! I’m a fan. Yup. I’m pretty sure you can say that. I’m a huge fan of almost any toasted sandwich and when I’m feeling thrifty and/​or I need to drop a few I make it last a couple days. Also the chickpea salad. It’s huge!!! I love my veggies and I tend to add everything I can to it. The Potbelly Vin is also delicious. They don’t skimp and the staff is always friendly. No-​brainer for an easy in and out lunch. So glad they are downtown!!!

Great for a quick bite before a baseball game… Or anytime! I was so glad to see this place when I moved back to Cleveland from Chicago because it was one of my favorite sandwich places in Chicago. And now it’s here! Here! I can get my fix!
My favorite sandwich is the mushroom melt – cheese, mushroom, yummy. I also like the ham, but I always add mushrooms to it. I tend to find that all of their sandwiches are delicious with the «everything but the mayo» toppings, but you can mix and match to your taste :) The hot peppers are definitely spicy, but they have a nice addition of onions, carrots, and a few other delicious pickled surprises. Make sure you grab an oatmeal chocolate chip cookie! Especially if it’s warm. Those cookies are to die for.

Picked up a «Bigs» Grilled Chicken & Cheddar sandwich ($ 6.10). The line was about four people out the door when I arrived just before noon. Things moved along efficiently, though, with the aid of a person handing out menus on the street and another person taking down orders mid-​line via an iPad. The time from getting in line until walking out the door with my sandwich was a shade under 15 minutes. It is pretty loud inside, and I could barely hear the woman adding toppings to my sandwich above the buzz of the other diners, the behind-​the-​counter activity, and the occasional shout of «Chocolate Shake!» down the line.
The Grilled Chicken & Cheddar sandwich tasted decent, and I particularly liked the bread. It was a step-​up in quality from Subway and maybe a little bit better than Quiznos, though on the downside you can get more meat from a Subway $ 5 footlong and Quiznos has more variety in its sandwiches. If you’re feeling a bit more spendy ($ 7 — $ 10), I would recommend the more creative sandwiches at Cleveland Pickle down the street. And if you’re not wedded to getting a toasted sub, I think Jimmy John’s would be the way to go.