Rivchun Chas S & Sons

I used this jeweler to resize and appraise my grandmothers ring. My family has been using them forever and this was originally where my grandparents got the ring from.
First I was quoted one price and told it would be a week. They called to let me know the price of platinum is expensive and doubled my quote. When the week was up and no one called I called them to check up and was told they were out of platinum and just got in the order so they would START It now but the lady who resizes it going to on vacation soon so I would have to wait another week.
1 day shy of my final week I called and was told that the ring was done but we were waiting on Joe to do my appraisal on it, the woman on the phone didn’t know when it would be done and that they are busy and she said maybe in a couple days. I get that places are busy but I don’t want to be given incorrect quotes of time and money. I’m annoyed big time!

I’m very grateful to be wearing the engagement ring and wedding band that my grandfather purchased for my grandmother from Rivchun in 1956. The rings were gorgeous on their own but needed some touching up when I received them. My family still lives in Cleveland while I currently live in Houston, but I knew that I could trust Rivchun to care for my rings and get them to me safely (I was terrified to have a family heirloom shipped but they assured me that they ship valuable jewelry across the country daily). From meeting at the store and discussing my options to the arrival of my ring, the process was stress free and my rings are more stunning than ever. I would highly recommend Rivchun to anyone, even if they’re not a Cleveland native or local. Thanks for everything!

They were great from start to finish. I got an amazing engagement ring and their service is incredible!

My sister and I both took our 1920s Art Deco engagement rings here to have the prongs replaced. They did a beautiful job on both the rings. Each time I went in, they cleaned my ring so it sparkled beautifully. They even cleaned my earrings, that they did not work on and were not purchased there while I waited and clean the earrings and several rings of my friend who came with me. I’m looking forward to taking my engagement ring there in the next few weeks to have a matching wedding band made to go with it. I found the customer service to be wonderful and the price is fair.

My fiancé and I went shopping for rings together. We had already picked out a diamond online and needed to have it set. It is few and far between for jewelers willing to set a stone you did not purchase from them. Rivchun was more than willing to work with us! We found a perfect setting which, unfortunately, could not be made by the original manufacturer in the color of gold we wanted. Rivchun quoted us a lower price than the original to have it custom made with the color of gold we desired. We waited a few weeks for the wax carving, made a few changes to it and then approved the final wax. A few weeks later, I was thrilled with the final result when my fiancé proposed! The ring is of such high quality and the setting is absolute perfection! We have received so many compliments on the quality and detail. This ring is better than a Tacori even. Completely recommend!

I found dealing with Rivchun Chas S & Sons very frustrating. I had worked with one of the store owners, Joe, to find an engagement ring. We finally settled on a beautiful estate stone.
To my dismay, the store called me several days later and informed me that they had inadvertently ‘chipped’ this stone while setting it, rendering it unfit for sale.
The store refused to sell me a ring with a comparable carat weight and color diamond for the same price; instead, the store gave me a choice between a smaller certified stone with a yellow tint for the same price — a far cry from the stone I was originally offered, or a stone comparable in color/​cut/​clarity but for hundreds more! The sales manager, Joe, had offered to throw in the cost of the setting. Even with this ‘concession’, my out-​the-​door cost was $ 200 higher than what he originally offered.
However, I feel that since I was promised a stone that was damaged through the store’s negligence, I should get a comparable stone for the original asking price. Our difference was about $ 200, and I offered to meet Joe at half way. Incredibly, he refused.
Further negotiations went nowhere. I walked away from this entire experience rather disgusted. In my opinion, I would recommend finding a store that will work harder to fix its mistakes and to earn your business.