Steak ‘n Shake

Horrible customer service and even worse milk shakes! It took us 15 minutes from the time we ordered to the time we got our order and mind you we ordered 2 chocolate milkshakes. We were annoyed but really in the mood for a milk shake so we figured the wait was OK and headed home. When we got home we tasted the milkshakes they were HORRIBLE it tasted like they used freezer burnt ice cream. Needless to say we will never be going back and cannot wait for cone zone to re-​open in the spring!

I hope they were just having an off day but I walked in & placed a to-​go order & waited 30 minutes for 2 burgers, a chicken sandwich some fries, rings & a couple shakes. We live not more than 6 minutes from there & the meals were completely cold when we got home. The good news is that so were the shakes & they were delicious, so I suggest sticking with those & eating in.
We ordered double burgers & the patties were so thin we didn’t actually think 2 of them were even on there. #WontBeBack

Worst customer service ever. They need a lesson in people skills. Go through the drive thru and the lady won’t even let me order and keeps cutting me off. Hands me my food without saying anything. I ask her if that’s everything and she looks at me like I’m an idiot and says yea. Clearly she was wrong because I didn’t get spoons or straws with my 2 shakes. So, I go into the restaurant to get them. Another woman on the grill ignores me instead of simply asking what I’d like even if she was too busy to get it. I end up waiting 10 minutes on the waitress just to get 2 spoons and straws. I don’t understand why what was so hard about that.

Food about the same as other locations. Sandwiches are good. I like the fries and shakes. Parking is congested. They have coupons all the time in the mail and entertainment books.

In search of a quick drive-​through burger meal and not wanting to visit the same ol’ McD’s and Wendy’s, decided to give this Steak n’ Shake a try. After the drive-​through clerk took the order, very politely and accurately, we pulled around and waited… and waited… and waited. This was for an order of one hamburger without lettuce, tomato or cheese, fries, a chocolate shake and a hot dog. Not exactly anything large or elaborate. The wait went on for well over 5 minutes.
During this time we did receive the shake we ordered, only to find it came in a foam cup so flimsy that (a) the lid popped off while I was transferring it to the car cup holder, causing whipped cream to spill all over me and my car, and (b), the cup further seemed to have a bump or something stuck on the side, which when I tried to wipe it off with my napkin turned out to be a HOLE in the cup through which ice cream was oozing out. Since we discovered this after we left the drive-​through, I had to transfer it to an old McD’s cup. I don’t really get this as I have had similar shakes many times at Chick-​Fil-​A and never had any trouble with their cups.
I will say that the shake at least tasted pretty good. Rest of the food was meh. The burger was so covered in condiments (mayo on the bottom, ketchup and mustard on the top) I could barely tell what I was eating and the meat was flavored with weird spice. Fries by contrast were extremely bland with no salt, and the restaurant had not put any salt or ketchup in the bag. Who the heck wants to eat salt-​free flavorless fries after waiting for a long time to get them? The hot dog was OK but not great. I’ve had better ones from Wawa convenience stores.
I realize this is cheap fast food so I’m not expecting gourmet burgers or even Five Guys quality, but combining the headaches of the milkshake cup and the blah– to ick factor of the rest of the food with having to wait for many minutes to get it means I won’t be back to this Steak n’ Shake. Maybe I will give another of their outlets a try. Would have made it one star except for the milkshake tasting decent and the counter server being professional and nice.

This Steak n Shake is literally the worst I have ever been to. I am a member of the US Navy and I came here to enjoy what I used to love. I ordered a #18 with two milkshakes, one chocolate and one vanilla. I also asked that the seasoning be put on my burger and fries. When I got my order the two milkshakes were filled below standard. The whipped cream was peaking at the brim of the cup rather than the top of the cap. They also didn’t put seasoning on my fries OR burger and when I asked for some they gave me about the amount of a tea spoon. Freaking terrible. Don’t go here unless you want extreme disappointment and your image of the place to change negatively.

What can I say, it’s Steak ‘n Shake. Not awesome. Not gross. Just cheap, easy, comfort food that kicks the shit out of McDonalds and Burger King.
The $ 4 meals aren’t going to be fueling any lumberjacks but it’s enough for skinny ol’ me. The horseradish burger was actually really good. I was expecting a slightly tangy mayo-​ish sauce but it actually had some legit horseradish kick to it.
Atmosphere was alright. Interesting, varied crowd — families, couples young and old, and random old ladies on scooters that ask you to reset their watch for daylight savings time… yep that happened. Location is good — right in Kamm’s Corners. If I worked at Fairview instead of Main Campus, I would probably have added about 15 pounds to my ass by now because of this place — it’s right around the corner.
A good bet for some quick, cheap eats. Try the new seasoned fries. Not too shabby!

STEAK N’ SHAKE! STEAK N’ SHAKE!
I have been here a few times and always enjoy it, they screwed up a milksake order once, but fixed it.
I took 7 other people here once, all who had never been to a Steak n’ shake and they all loved it. Could not believe how cheep it was for what you got.
My friend from NYC said that what the 8 of paid for would get you a dinner for 2 in the city.

I generally like Steak N Shake, but this location leaves something to be desired. Not the sharpest servers. Not the cleanest location. Your basic menu, but could use a service upgrade.

Mmmm, chocolate milkshake… I enjoy this chain BUT will NO longer support this location. They have been unresponsive to requests to shovel their sidewalks and create a safety issue. Until they are good community members and neighbors, I just won’t go here anymore.

The Good: It’s one of the few places that is open 24 hours. This can be pretty scary at 3 a.m., but it’s nice to know you have more than just Denny’s as an option. Frisco melt has always been a favorite of mine, chili cheese fries– obviously the steak burgers and the milk shakes, for name’s sake. They offer so many flavor combinations it’s hard to decide on one– chocolate + banana, chocolate + peanut butter…
The Bad: I never could understand why it took so long to make a milkshake. I mean, it is what these people are famous for. I have never ordered a milkshake and had it delivered to my table in less than 15 minutes any time I’ve ever been to any Steak N Shake. The food is bad– not literally, but for you and even though you may feel happy and content eating it, that feeling won’t last for too long once you have finished your meal. The food will congeal into a mass of grease and dairy in your stomach and you won’t be able to move.
The Ugly: While I do like the food– in a horrible, bent on self destruction, need to eat the worst thing for me kind of way– there’s something about eating in this location that makes me feel like I’m dining in a port-​o-​potty. Like everything is covered in germs. The smells in that place can only come from mopping with a filthy mop and dirty water.
My advice– use the drive thru!

NEVER AGAIN. I used to take my girlfriend, brother and nieces and nephew there to dine in, had a few order screw ups some overdone food from time to time and the tables not so clean and greasy menus (not to mention the dirty bathrooms) but i was keen to let it all slide until a few months back. Rode my harley down there around 3am. ordered chicken fingers, fries and a shake. Got home and curled up into bed and there was no chicken fingers. I called em and they were like «oh yea it’s a new guy and he was in a hurry, come back n get em» i’m like «yea its cold n i dont feel like warming up my harley and wasting gas to come down there n fix what u guys screwed up can i talk to a manager». She kept dodging the question till finally she says «the manager isnt in right now but ill tell him u called»…im like «wait dont u want my phone number» so i told her n i could tell she didnt even take it down (she was all quick and sarcastic about it). the manager never called so i went online to their corporate website and complained and the manager of the store called me wanting to offer me coupons or meal comps or something. No way im going back there after how i was treated by the staff so i can use a meal comp coupon so they know its me and can spit in my food, no thanks. Wouldnt have been a big problem if this wasnt a constant thing for them (poor service and screwing up orders). Now i just go miles out of my way to tiedeman where they dont screw their customers.

Soapy Shakes sounds like a terrible nickname for an old-​school mafia goon, but it actually sums up several of our trips here.
I love a good Frisco Melt. It’s pretty much the only reason to go there. I never stray; with a mound of their matchstick fries (the best!), I’m happy. It’s just a burger with cheese and what is basically thousand island dressing, served on toasted bread instead of a bun, but it’s wonderfully satisfying. This isn’t food to eat frequently; it’s greasy, and best consumed once in a while and late at night when you have cravings for this sort of thing.
I don’t always order a shake here. Their shakes are ok but I’m usually drawn here for salt and fat. However, our friend has now had soapy tasting shakes twice now. He almost always orders a vanilla and the soap flavor seems especially prevalent. I never noticed it in any of mine, but I ordered flavors like the Dark Chocolate and Mint Chocolate Chip, which may use a different machine or something.
All in all, it’s a Steak N Shake. It’s not exactly haute cuisine. But, for what it is, it certainly satisfies a late night craving.

I love Steak ‘n Shake, and tend to frequent this location quite often. I enjoy that it is open very late (possibly 24 hours?) and the service is about the same anytime I go. This chain tends to have typical slow-​ish service so when we get an actual good server it is always nice to find. Nothing to hold me back from coming back though!

Frisco Melts are Frisco Melts. Don’t get me wrong, they’re my favorite, but there is nothing better about them here than any other Steak N Shake location. The food is pretty standard, but okay. Greasy and delicious.
I’ve just had some poor experiences here. A few times we’ve had shakes that taste like soap. Not appetizing. At least we know they wash the glasses.
Service is okay, but nothing to write home about.
There is just something very ordinary about this location. As long as you’re not expecting anything special, you’ll be alright here.

I am sucking the gooey remainders of the hot fudge and caramel from my Turtle Nut Sippable Sundae off my spoon as I type this.
Steak n’ Shake, I like your freshly made burgers and your tiny little baby fries and your ridiculously yummy shakes and sundaes, but what wins it for me is the fact that you are a) around the corner from my house and b) open late enough to accomodate my late-​nite, mid 70-​hour work week cravings.
Minus a star because I cannot resist you and that is how my pocketbook chooses to rebel.

is it possible to send a delicious steak burger and shoe string fries to California?!

This place is a longtime favorite. My mom and I go there pretty frequently when I head across town to visit her. I was overjoyed when they put one up here and the quality has still remained strong even though it’s been open for quite a while.
One thing I like a lot about this place is that several parts of the menu are very fluid – they are always introducing new shakes and beverages! I’m not much of a shake person, but for some reason I always get one here – maybe it’s cause they’re fat free yet still yummy?
Another nice thing about this place is that nearly every menu item is awesome. I’ve had all types of food here – patty melts, cheeseburgers, plain burgers, and the salads – and they’re all worth ordering over and over again. It takes me a LONG time to figure out what to order here!
Plus, the prices are pretty reasonable, and if you use one of their frequently issued coupons, it’s even lower!