Wendy’s

This Wendy’s is so bad, that It doesn’t even deserve a star rating. But, I will give it the «Eek! Methinks not» one star rating. I gave this Wendy’s location, THREE chances to «get it right.» However, they EPIC FAILED all three times!!!
I love Wendy’s Pretzel Chicken Sandwiches and Pretzel Hamburger Sandwiches. And this particular Wendy’s is the only one in my neighborhood. On all three, separate visits – I ordered the Pretzel Chicken Sandwich, which they completely botched!
I always order Ranch Dressing, in lieu of their standard Honey Mustard Dressing (which I hate), but I like everything else that traditionally comes on the sandwich – like lettuce, cheese, and tomato.
However, on all three occasions, Wendy’s employees failed to get my order correct! The first time, they included the nasty Honey Mustard Dressing on my sandwich and gave me the Ranch on the side, which would have been fine – if they had of left the Honey Mustard off completely. So, I has to go back through the Drive-​Thru to return my order.
On the second visit, I even took extra care in explaining to the Cashier exactly how I wanted my sandwich. But of course, my order still wasn’t correct. This time, they forgot my fries and put both Honey Mustard and Ranch Dressing on my sandwich.
Needless to say, I had to return my order. This time, I even took it inside and talked to the Manager (who was unapologetic, failed to make it right, and who didn’t have any customer service skills herself).
On The third, and FINAL visit, I really didn’t want to go to Wendy’s, but I was out late and my Car Passenger wanted to go. I told my Guest how awful this Wendy’s was, but my Guest still wanted a Wendy’s hamburger (and didn’t want to go to my choice of Burger Kings).
Again, like I already knew, our orders were a disaster! My chicken sandwich was fried extra hard, and it was just that hard piece of chicken between two pieces of bread (no toppings or dressing). And my passenger’s hamburger was a hard, over cooked patty between two slices of bread.
We went back through the Drive-​Thru, and talked to the manager. I told her to take a look at those sandwiches. How could someone serve that crap to customers? But the manager just look nonchalant, didn’t apologize, and didn’t attempt to make it right. Also, we had to pull up and wait a long time to have our money refunded.
Seeing that they can’t even get simple orders right, their employees need to be retrained, and so does Management. It is a shame that I can’t even support that local business in my community (even after giving them several chances to get things right) because the quality of their food and quality of their service is beyond horrific.
I will never go there again, and in my opinion this location should be shut down – at least for awhile, until they get their employees focused and trained.