AT&T

Recently I had to add certain business services to accommodate increased need for remote work teams & projects. Armando was an excellent partner and ultimately delivered a creative and cost-​effective solution.

Firoz and Juan were very helpful and knowledgeable. They took there time explaining the best option for us. They helped us right away and there was no wait for assistance. Overall, we are happy with there customer service.

TL;DR — Extremely unhelpful, staff that wasn’t helping anyone wouldn’t help ring me up to buy one accessory.
I went into the Clifton, NJ store to buy a case for a new phone that is arriving tomorrow. It was on the way to another stop I was making and being that I wanted to see the cases in person before I bought anything, I figured why not stop here.
The store was on the busy side. About 20 – 25 people in the store or more, most of the staff was helping customers (most likely buying new phones, upgrading, figuring out rate plans, etc.) Since I was only looking for a case I didn’t really see a need to bother anyone other than to ask where was the specific cases I was looking for. I was pointed in the right direction at least.
After about 10 minutes looking at a small collection of cases (i didn’t really find one I liked all that much but one that would have done the job), I went to the front register where there was one of the staff members standing behind the register. I ask to pay for the case I had in my hand.
The gentleman who I cannot remember his name (he might have been a manager but the nametags are rather small and hard to read), asked me if I signed in yet. I said no, I’m just here to buy a case, not looking to upgrade a phone or add a line or anything of that nature. He asks me to sign in, I begrudgingly agreed. He asks for my name and says there’s at least 6 other people in front of you. Mind you, there is no one at the register, and he’s standing right there telling me this. So I ask, «How long is that going to take, as I am only buying one case and that’s it. I really don’t want to wait more than 2 minutes to be rung up for one accessory.» He rudely says with an attitude «It will be more than 2 minutes.» I put the case on the side of the register and walked out.
What could have been the easiest thing in the world for this person to have one customer completely satisfied and out the door quickly turned into this negative review of some of the worst customer service I’ve had in a while.
For any AT&T employee reading this: If someone has a very small purchase and requires minimal effort to get them in and out the door, you should train your staff to recognize this and act accordingly. There should have been no reason for anyone working the store to not spend the 30 seconds ringing me up so I can be on my way. Thank you for pushing me to Amazon to order an accessory I rather have bought from a B&M store.

If you go into the store knowing these guys are not electrical engineers, you’ll be happy with the service. They’re not going to be able to magically repair you’re old cell phone.
I worked with Danny. He was very helpful and knowledgeable with the Samsung s5. Help me change my plan and set up my new phone in about 20 minutes. The service was much better then expected based on the current Unilocal reviews. I’d defiantly go here again if this new phone ever caps out on me.

I have the Nexus 4 s phone… In the beginning it was fine and then after having it for a few months the phone started getting really really hot in the back it would automatically shut off on me I would loose some pictures and when you take pictures the camera is terrible the picture quality stinks really bad… I would call T Mobile and explain the situation to them and all I got was they would send me another phone the same one to replace it or I would have to buy a new one… This is the second phone that I had so why would I get another 1 if you keep doing the same thing, t mobile is terrible their phones are terrible the help is terrible I do not recommend t mobile to anybody go someplace else!!! Now I am stuck with a piece of junk phone and nobody will help !!!

The store rep that help me name Alber help he was great!

They’re quick to sell you products but when you go back for help with the shitty defective iphone they sell you they defer you to apple.

We went here after having some iphone issues to possibly get a new phone. The options provided seems a bit expensive so I decided to not take the rep Edwin up on purchasing a new phone. He was visibly upset at what I guess was losing a commision but what followed truly shocked me.
Moments after we left the data on my wifes phone was shut off. We immediately returned and they «fixed» it. After returning home I noticed my phone no longer had service. Edwin shut off my phone. Seriously. The crazy thing is that we werent even rude or confrontational with him. What he did was illegal.
Formal complaint filed and as soon as we are out of contract I will be done with them.
AVOID.

They told me that you can’t take a data plan without having SSN and making a contract.
I told them that I can do it by making a secure deposit, but the guy there said you can’t you can’t.

Remember when you still got two olives with your in-​flight martini? Okay, me neither (in fact I’ve never been able to get a decent martini at an airPORT, let alone an actual plane — I’m grateful for the three drops of bottled water they dispense about 4 hours into an LA-​JFK flight these days). But the question remains, where has customer service gone?
Well, I discovered it at the least likely of places — at a cell phone store (an AT&T cell phone store, even) in a strip mall off a highway in Northern Jersey. My experience with cell phone companies’ customer service in the past decade sounds about the same as everyone I know — impersonal, unhelpful, and un-​budgingly rock-​headed. If I had a dime for every time I spoke with someone at one of these places who clearly was quoting (usually in a heavily accented voice with a second-​and-​a-​half satellite delay) from a script, or simply throwing POLICY in my face at every turn, well, I at least wouldn’t have to worry about covering my cell phone bill.
But here I have twice been treated not only with professional respect, but with a kind understanding, and a willingness to spend the time necessary to make sure I’ve been happy walking out the door. Manager Mark Cahill (and sales consultant, Juan Nunez) listen to you, speak to you like a human being, and help you navigate the sea of complicated choices, rules and regulations that govern the mobile industry. Given the fact that mobile technology is so increasingly a part of our lives (and our budgets), and given how many carrier options exist, wouldn’t you expect this to be the case everywhere?
I would too, but it isn’t. So grab your EZ-​Pass and hit the Turnpike and make your way to the Clifton AT&T Store. Especially if you’re buying yourself an IPhone. These things really do rock.