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So I call at 8 am and ask do I need an appointment, the man that answered, Tom said I did(untrue) and that I could see him at 11am. After waiting 35 minutes for my appointment while a gentleman who walked in(without an appointment) was seen and finished before me I finally met with Jonathan. Johnathan was personable and efficient! I recommend Johnathan and H&R Block but steer clear of Tom… Very shady!