Hampton Inn & Suites New Hartford

Clean rooms. Comfy bed and pillows. Friendly staff. Housekeeping leaves a basket of towels and other goods outside your room when you have the do not disturb sign it all day. Having the hot coffee set up in the lobby round the clock is very nice. The breakfast isn’t great… A lot of options but sub part in my opinion. Canned fruit tastes like it has turned, eggs, sausage have been sitting out a long time.

This a newer Hampton Inn and is one of the nicest Hampton Inns I have stayed in. H. I. Is my hotel of choice for both business and pleasure and I have stayed in them all over the U.S. This is the first I have been in that has a huge outdoor patio with gas fire pit and gas grille. The entire property is very clean and orderly even though it was quite crowded. We received our room with no fuss and ordered pizza in. We ate in the lobby and were provided plates forks and napkins by the extremely helpful young lady at the desk. The rooms and beds were very clean and comfortable as well. Definitely recommended to stay here if you are in the area. There also many good places to eat in the surrounding areas.

I stayed for a week on business. The area has a lot of great places to eat, shopping venues, etc. The hotel is offers a fantastic breakfast, with various options each morning, great cookies, and 24 – 7 coffee and tea bar. If I had to go back to the area, I would definitely stay again.

One of the nicest hotels in the area, and a very nice world area. The hotel is very clean has a nice pool the customer service is friendly and efficient. Itis a short drive to many stores and eateries in the area

I’ve stayed at the New Hartford Hampton Inn several times, and will be back soon. Using GPS we found the hotel in the middle of a February evening blizzard when we were college shopping, and now we are committed. I was never so glad to find a hotel, and I’m still shocked at how off the beaten path (a few turns in a secluded undeveloped area) this particular location is from a main road. There is nothing close by without a car from this spot, but with a car, it’s fine. For me, that’s the only drawback, but it’s not a drawback. I enjoy the feeling that I’ve arrived and I like how HI always delivers consistently for everything I need. Wi-​Fi check. clean spacious room check. Flatscreen TV check. Roomy breakfast area & lobby check. Fun freebies to make me feel at home check. I’ll be back.

Overall not bad hotel. Nice lobby area. Staff was friendly, courteous, and eager to please.
Decent (average) free breakfast with scrambled eggs, bacon, pastries, yogurt, cereals, fruit, although the mixed fruit tasted like fish. The coffee cups are unusual. They were definitely shorter than your typical coffee cup. I’m not sure if that was to make them smaller so customers would drink less coffee, or if they were a bit wider so the volume was actually the same as other coffee cups. It just struck me as odd.
They have an indoor pool and a nice fitness center — 3 treadmills, 2 sit bikes, 1 elliptical, big room for stretching, free weights and medicine balls. Towels and water are also provided in the fitness center. The treadmills weren’t what I’m used to at other gyms that offer lots of alternatives. These were pretty basic models that only allowed 30 minute programs. I finished my 30 minutes on the treadmill and nobody else was there waiting, so I just started another 30 minute program.
The elevator stank of cigarette smoke. I also thought it was odd that just outside the lobby it also reeked of cigarette smoke, but I didn’t see anybody anywhere near by that was smoking.
The rooms were nice. Beds comfortable. Plenty of power outlets. Lots of free shampoo, soap, other amenities on the bathroom counter.
Free WiFi worked well.

Very nice and clean Hampton. Lots of little touches you usually see in a more high-​end hotel. Mints and flavored water along with coffee & tea all day. Evening snacks — soft pretzels, fresh baked cookies. Full array of complimentary toiletries. Not just the usual soap & shampoo — bath gel, mouthwash, shoe polishing cloth, make up remover. You get the idea — lots of goodies. Very nice pool & patio area that faces a fruit orchard. Staff is courteous and helpful. This is my favorite place to stay when I’m in the Utica area.

Very nice hotel, rooms are PLENTY BIG! Staff friendly! Clean. You could totally have filled our hotel room with 2 – 3 queen air mattresses (example of how much space their is) pool great! But no spa :(

One of the better hotels I’ve stayed at in the Utica area. Very clean and modern. Friendly staff. Weird vending option which includes making purchases out of a little store. They have virtually nothing gluten free in it… fyi. The bed was comfy, the room was warm A’s quiet. The shower water got very hot, which I enjoy. The bathroom was spacious but only had a shower, no tub.
If you are coming here, there’s a long road to the property. And it seems like you are driving thru a residential area to an industrial park before you find your hotel. It’s back there… trust me.
Killer breakfast for us in the morning. Continental with hot food, made well. Coffee bar was fantastic!

My boyfriend works for a Hilton in the Capital Region area and got us a «travel passport» to go to a hotel for the weekend to celebrate his birthday. On October 16^th, 2013 I booked a room at the Hampton Inn and Suites in New Hartford, NY. My boyfriend was not told by his General Manager that he was supposed to go to a specific website and register the room. We simply thought we would register the room and go to the hotel on the check in day with our travel passport in hand, and that the discount would be applied during checkout.
This was apparently not the case. We arrived at the hotel, checked in, handed the person at the front desk the travel passport and went to our room. The person at the front desk at the time said «Are you looking to get the discount?» and he said yes, and she checked us into our room.
The next night, we got back to the hotel and went to our room. I checked my bank account to see how much money I had available. To my suprise, my account said I had a transaction to the Hampton that was pending for $ 358.18. I immediately called the front desk and asked why it showed a pending amount for $ 358.18 when we had an employee discount. The girl told me that it was just a «hold» on the account and when we checked out we would receive the employee discount and the total would not be $ 358.18. Relieved at finding this out as we had only anticipated spending around $ 100.00(with the discount, the travel passport says it is oly $ 29 a night to stay where we were staying) we went to sleep.
The next morning, October 21^st we went downstairs to check out. The girl reads off our total as being the full $ 358.18. We explain to her everything, the travel passport, how the girl at the front desk told us it would be applied. The girl could not be less understanding if she tried. She said we were supposed to go to a specific website and get the room. My boyfriend asked her if she could please call the hotel he worked at or do something to get us the discount as we simply did not know. We explained that we were not told this at his hotel, or at the front desk when we checked in, or when we called down to the front desk the night after. She also told us that they had tried to run my visa card the first night and it had been declined and that they tried to call me about it, which they didn’t as I had no message left on my phone and no one called the hotel room, and no notes were left in front of the door. So no one thought that was weird and tried to talk to us about it? Seriously?
Two employees at the Hampton Inn in New Hartford failed to give us correct information and we have to suffer for it? How is that fair? The manager on duty at the front desk asked me who we spoke with the night before, I told her it was the night girl with curly hair that was slightly heavy set. The manager on duty made some comment like «The night people don’t know what their doing» and was giggling with the other girl at the front desk, her name was Nichole. The behavior of the front desk people was completely unhelpful and unprofessional. We explained over and over that we were basically lied to the night before and she just didn’t care. I could have understood if they didn’t have the authority to help me, but they didn’t even attempt to help or even apologize for the miscommunication. I eventually had to call my mother to have her pay the bill over the phone as I didn’t have the funds to do so.
We left and my boyfriend immediately called the General Manager at the Hampton Inn in New Hartford. Her name is Donna and she was completely unhelpful. She told him she could do nothing for us, that it was his general manager’s fault for not explaining to him how to get the discount. She also stated that her employees couldn’t possibly have lied to us and became very defensive, saying they would have no reason to lie. We explained to her that we didn’t believe anyone lied to us with some sort of malicious goal in mind, but maybe that someone simply didn’t know what they were doing or talking about and just lied instead. She did not agree with us at all. She said there was nothing she could do. She also stated that their were only two hotel rooms in the entire hotel for employee stays and they had been booked already before we booked our stay. The thing about saying this is, if that were true then how is it that no one caught the fact that we were not in an «employee room» yet handed in a travel passport meant for employees? And the fact that called the front desk and said we had the employee discount and was told that our discount would show up when we check out? She offered no apology for the miss communication and the many failures of her staff. This was the worst customer service I’ve ever received. We should absolutely be compensated for the $ 260 extra spent on the room.
On top of all this, today my card got declined at the grocery store, checked my bank account, I’ve been charged an additional $ 174.00! Time to call back again…

Beautiful rooms and super friendly staff, they totally when above and beyond to help me charge my phone when my charger broke!

This a pretty new hotel, so rooms and facilities are up to date. Check in was fast and friendly. Rooms are spacious with a big swiveled flat screened tv and a spacious working desk area. Wi-​fi was fast. There’s a coffee/​tea station that is open most of the day. The free breakfast was so so if you like eggs that look like eggs and yellowed colored sugar cubes. Free newspapers are available by the coffee station. Hotel is in a quiet area at the end of a street, but very convenient to town. I would most def stay here again.