Stew Hansen Hyundai

Maintenance Review!!!
So I had my first maintenance, and I purchased this AdvantageCare package (A discounted bundled package of oil changes including car washes). I booked the appt online and had to change it a few times due to unforeseen weather and each time it was easy to change the appt.
The person who helped me, Jordan, was helpful and patient. I tend to have questions as a consumer and he was able to explain well.
I was there for my first oil and filter change + multipoint inspection. .. And needed some help with the the accessories that came with the car (the circular plastic pieces on the floor mats were installed backwards and one popped off a floor mat), which Jordan was happy to help fix.
I was in and out within 45 minutes!
They also had complimentary cookies, coffee, water, and hot chocolate. Children were playing while their mothers waited. A gentlemen came and announced shuttle service for anyone who would like a ride, and he also asked customers what channel they preferred watching while waiting.
The service dept. is 90% of the decision-​making process when I buy from a dealer believe it or not. .. And was part of my research when I was deciding on where I wanted to buy my latest vehicle.
So far, I’m very happy with Stew Hansen Hyundai, and I am willing to recommend the dealership to friends and family.

I cannot speak poorly enough about this place. I have had 3 Hyundai so in my life and my one experience with Stew Hansen is enough for me to not want another while I live in Iowa. I went in for a simple break rotor machining. A couple days later we have a huge downpour, and all at once my check engine light comes on. I bring it in and they refuse to even look at it saying they had nothing to do with it. While this may be true, they would not even consider checking their work. I contacted Hyundai Corporate to try and get their help, and they filed a complaint on my behalf. Stew Hansen has not even acknowledged it, and that was all done before the holidays. This place is a mess, and are not willing to work with people at least in their repair shop. I called the nearest dealer/​repair shop 80 miles away. They could not believe that they did not offer anything to help with the brand new $ 2500 cost I have on my hands, that may or may not be their error. Meaning used parts or just general kindness. It is a shame that this is the only dealer and Hyundai repair shop in 80 miles around. They can do what they want and dish out lousy service because they do not have any other competitors. I hate to say it but my next car will not be a Hyundai if this abomination of a repair shop is the only game in town for licensed repairs. Choose wisely and only go here if you absolutely have to.

They were not busy, in fact I was the only person there and they still made me wait 1.5 hours for an oil change. They were all standing around and not working while I sat there fuming. Then they tried to tell me my new-​ish tires were bald and tried to sell me $ 800 tires. I took them to Walmart and the guy there said they were fine. I have been called at least 5 times from this dealership trying to buy my Elantra, which I just purchased (from a dealer in Missouri) about 2 years ago. The guy even asked me if I wanted to go over my «appraisal» while I was waiting for my oil change. There is definitely a weird vibe at this place. Which is a shame, I really loved the dealership I used to go to in Missouri.
Update: I did forget to mention that after the 1.5 hours my car wasn’t cleaned which was supposed to be included. But because I was so angry about having to wait so long, they gave me a coupon to come back within 30 days to go through their car wash. You would think that with no other cars in the service area they could manage an oil change and a wash down within 1.5 hours. When I took my car to the dealership in Missouri, they not only had it changed in 20 minutes, they gave it back sparkling clean, and had a much nicer waiting area.

Tony Pelham in the service department is great! He really listened and gave us great advice. I never felt I was being sold a bill a goods. Great service.

Go meet with Jon youngbear he is possibly the best salesman who I have ever dealt with. His attentiveness to detail, and caring for our needs was his first priority.
Thanks Jon!!!

Quality service department. I was very happy with how they treated me during my first service visit. Offering me savings above/​beyond the coupon I had from a competitor. Car was returned much cleaner than when I stopped in. Service time was reasonable for the work done. I’ll be going back for my next service visit.

My wife and I showed up to buy a used Hyundai around 15k and Randy showed us all the used options but also a new Sonota that had its price cut greatly. We fell in love the second we got in the car and Randy was the perfect salesman to let us ease into the car. Not pushy, very friendly, kind of a joker — but not the salesman canned jokes you expect — and after taking it for a test spin we knew there was no question we were going to buy the car. The purchase process could not have been any easier, we go the terms we were looking for at the start of the day and didn’t have our arms twisted to buy any add-​ons. Having test driven a few cars at other dealerships earlier in the day I would say Holmes was the best in town. I would recommend everyone go check out a Hyundai great value on great cars. ASK FOR RANDY!