AD Granite

What a nightmare! I could not have possibly been more disappointed. From day one everything from A-​Z went wrong. Cabinets were wrong. Broken granite, or was it sold? I was told two different stories workers arriving without material as well as the necessary tools. A small job that was to take only 3 days turned into 2 weeks. Imagine living without a kitchen for that period of time. When I thought things could not possibly get worse. The owner, Mike had the audacity to ask his workers to pick up final payment from me before the job was complete. Ridiculous, I know! My calls to the Mike went unanswered. When I finally reached him he ended our call. Yes, he hung up the phone. So now is he not only unprofessional he is also cowardly. This man lacks the necessary skills it takes to run a competent and successful business. In writing this review I hope to save someone the headache and frustrations that I have experienced. Should you choose to ignore bad reviews, be ready to enjoy the ride! The Unilocal rating system does not offer a zero star rating therefore, I am forced to give a 1 star in which A D Granite clearly does not deserve.

When my wife and I wanted granite countertops for our bathrooms we went to A & D. The salesman was nice, the selection was good and the price was reasonable. So we ordered and set up for installation about two weeks out, even though they had sooner times. The day before the installation the installer came out to verify the measurements. When he happened to look at my receipt he had a different color pattern written down. I told him the one I had was correct. About 30 minutes later he called to ask if I was sure. I said yes but then I drove back out to the shop just to verify and I had been correct. The owner thanked me and apologized for the mixup and said they would be fabricating (cutting the rough outline) that afternoon. They don’t do the plumbing part so I had arranged for my plumber to come out and disconnect the faucets and sinks and then come back later in the day to reconnect the new fixtures.
On the day of installation they were supposed to be there first thing in the morning. Having a plumber waiting on that day I began to get nervous when no one had showed or called by 2 P.M. When I called they said that the slab had broken and that they had to wait for permission to use a new piece of granite. Consequently they wouldn’t be there until the next day.
They showed up first thing the next morning and it took a half a day to do the install. (exactly what I had been told). The installation crew was great. They laid down floor coverings and were quite personable. Alex was wonderful. The finished product was absolutely gorgeous! But, it was not the color pattern we ordered. It never occurred to me that I should check that before installation. Silly me.
Don’t get me wrong. It is beautiful. I do not know if this was a cheaper piece or if they didn’t have another piece after they broke the original. But if that’s the case I wish they would have called me. What we got was not even our second choice. If we had gotten what we ordered I might have given four or five stars even with the delayed installation. I wouldn’t go so far as to say don’t go there, the product and prices are good. But if you do, expect delays and inspect things before they install.

Great Company, fast service, quality!