Edwards Heating & Cooling, Inc

After a negative experience & review of Allright Mechanical, I’m excited to share a positive one! Super professional, knowledgeable & got the work done. No scamming, no lies — just honest work. This type of company is sooooo appreciated when there are so many others out there that don’t know the first thing about customer service & keeping a happy cliental base. Jeremy is awesome!
Take notes Allright Mechanical.

My Air Conditioner went out and Jeff replaced my air conditioner this week in less than 3 hours. WOW!

Our heater in Tahoe Donner stopped working a couple of weeks ago in this cold season and we called our home warranty service for help. They sent Jeff to get it fixed. He reported back that the furnace is too old and beyond repair. They ordered a new gas furnace for us and upon arrival of the unit he came back for installation the next day. Our heater is working again and we are happy with his service. Jeff patiently responded to all my emails and calls and answered my questions. He has a great sense of customer service!
As for the new furnace, it was only installed 5 days ago and too early to say but so far so good!

These guys did a very good job with our heating and AC needs in our Colfax home. Their price was right on. They were also friendly. We have experienced no trouble with his work and it has been about a year since he installed our new heater. We used it all winter long, and it works like a charm. Thank you Edwards heating and cooling :)

Jeff came out a second time to our Colfax home, because this time, my heater didn’t work (last time it was the AC). Again I used my warranty company.
Jeff responded very quickly (within minutes) and the repair was done the same day, in fact within a couple of hours. It works great now. By comparison, I have waited 7 weeks to get my spa repaired by another company!

Horrible Service. We had a warranty company for our new home. They sent out Edwards heating for our repair. They came out 5 times with no luck on our repair. Middle of winter with no heat. So i complained. what else would i do. Then they never called me back. I usually understand that things don’t always go as planned but to not call back and follow through is unacceptable. Avoid doing business with them. If i could give no star at all i would

I called my Home Warranty company when my AC didn’t work this summer. They sent a Service Advisor II named Jeremy to my home and he made the necessary repair. Jeremy took took a fancy to my 8 week old Biewer Terrier dog and wanted to take him home to his family. We shook hands and made a gentlemen’s agreement that I would give him my puppy valued at $ 600. in trade of possible ac/​heating work i might need down the road that was valued up to the same amount.
My heater stopped working the following December and I woke up to find my the temperature in my home in the low 40’s. I take care of my elderly father with Alzheimers who is 88 years old and does not handle the cold well. I called Jeremy to fulfill his end of the bargain just assuming he would do so. Jeremy let me know that he no longer felt compelled to hold up his end of the bargain. He said he could show up 3 days later but I would have to pay him for his service.
I guess a mans word and a handshake no longer hold validity.
Needless to say, I won’t use Edwards Heating & Cooing again and I’m considering taking Jeremy to small claims court.
There are plenty of reputable companies who do this type of work. Edwards is not one of them.

I have called this gentleman twice in two years for 2 unrelated issues. Both times, he responded very quickly, worked fast, and offered reasonable rates for service. But, the bonus is 1) he is extremely knowledgeable in his field 2) he is HILARIOUS: D Make sure that you hang out with him while he works because his on-​the-​job anecdotes are top shelf comedic material!
One last impressive bit: he always has the part that I need on hand in his truck. Fantastic service!
Tip: Check the local paper for coupons. He often places special rates for diagnostics.

I just love small town style with big time professionalism and service! Jeff Edwards is the ONLY person I call for all of our heating and air services! Heck! He even fixed our fireplace. He is timely, professional, friendly, reasonable, knowledgeable, and best of all affordable!