Brazos Valley Property Management

I rented a fourplex from BVPM and it was amazing for the price! It was in a little bit sketchy area but the unit was brand new. Over the entire year lease I encountered no problems AT ALL! Which is unheard of considering I lived there 12 months. I can’t speak to other properties but 2006 Monito was amazing for the price! I wish I could pick up this unit and move it to Dallas, I loved it that much!
Maintenance was amazing. I called one time when I moved in about a wall patch, they arrived within an hour! Again, that response time is unheard of. The office staff is great and also helped me purchase a home for an investment property too.
Full service office, ¹⁰⁄₁₀! The best leasing experience I have ever had.
I will miss them and everyone in the office :)
Forgot to note, all my friends loved the unit so much that they were begging to get it from me. Two of my best friends will now be leasing the unit. Talk about service, quality and compliance. Can’t speak highly enough about this office.

I am an owner of a condo under BVPM management. For the last two year we have complained bitterly about the exterior and roof maintenance of the unit to no avail. Nothing is ever done. The steps are broken, the roof leaks and the exterior landscape and cleanliness is horrible.
Every time we try to ask for maintenance we are told they will «get to it when they can» and then of course nothing happens.
I don’t know who decided to use these incompetent fools but I am sure the board members either work there or are relatives/​friends.
Stay away from century 21 BEAL/Brazil’s county property managements in college station Texas. STAY AWAY as a tenant or owner.

Terrible. Horrible. This is a typical maintenance email I sent to them today: (you judge)
«This smoke alarm on the 14 foot cathedral ceilings has been chirping every 15 seconds for the past 10 days and you have never responded to help me. I pay over $ 1600 a month rent and recently had surgery and cannot lift my arms above my head. I have called and emailed you but you never respond. I paid the carpet guy $ 20 to graciously help me out and even after he changed out the new 9 volt battery I bought it still loudly chirps 4 times a minute. That’s 240 times an hour. Times 24 hours a day for 10 DAYS and you can imagine my frustration. The carpet guy said it’s wired to the house and cannot come off the ceiling. I don’t know I wasn’t up there. Please help me, your faithful tenant.»

If 0 stars was an available option, that’s what I would rate BVPM Century21. They’re not accountable for what they say. Continuous lies after lies (even caught in the act) and STILL not getting the problem fixed. Thanks.

As a landlord, we grew weary of finding tenants, fixing problems, and hunting down the rent checks. We have a mortgage on the house so if the tenants don’t pay, then we have to pay out of our pockets. It was a huge hassle. We had a horrible experience as tenants ourselves with another well-​known property management company in town and as landlords, we really wanted a company that treated our tenants right, but were able to check backgrounds, credit histories and take care of our property. BVPM has been doing that for us for about three years. I can’t think of a single problem to complain about. Because we knew our last tenants personally, I believe they would have told us if they were mistreated by BVPM. Our rent checks are deposited promptly on the 10^th of each month in our account. We don’t have to find people to rent from us. Small problems are resolved quickly and larger ones requiring a larger investment are discussed with us and they get all the bids on work and negotiate better deals than I could. Overall I am extremely happy with them and I’m glad we got them. There are really awful property management companies in College Station. One of them has the initials FK’s. Century 21/​BVPM is an excellent company.

I have rented with Century 21 for about a year and have another year left. I came home last night to my kitchen flooded because a leak in the refrigerator. I called the after hours emergency number and gave them the message. Within 30 minutes a plumber was at my rental property and taking care of the leak. When the plumber left he said he would get in touch with the vendor for the carpet. Again within about an hour someone was here to cut out the pad under the carpet and start a fan to begin drying it out. Please keep in mind this was after 8pm. Then next day I received a call from Century 21 before 9am asking about the leak and if I needed anything else. I explained the plumber was unable to fix the fridge and would need an appliance repair company to come out. I was called by the appliance people within an hour to let me know they were working on getting the parts and would give me a call when they were coming to fix it. The carpet restoration company has been out again today to check the fans and would be back tomorrow to replace the pad and clean the carpet.
Century 21 has been nothing but professional since I moved in and are always out to take care of maintenance issues quickly. I would recommend Century 21 to anyone looking to rent in the BCS area.

If I had to sum up BVPM’s problem in one word– COMMUNICATION. I love my apartment’s location, and I do feel like it is fairly priced, which can sometimes be an issue when looking for places in BCS. I have always received good service at the office, but these people do not communicate with one another whatsoever.
First off, when I signed my lease, my unit was managed by Aggieland Properties. Sometime in the fall, BVPM took over, which would not have been an issue if I had been informed in a reasonable amount of time, but instead, we did not receive an email until one month after the switch. The only way we knew earlier was when my roommate went to drop off her check with Aggieland and was told that they no longer managed our property. She would not have known where to pay or who she was giving money to if the person on duty at Aggieland Properties had not mentioned it to her. After the switch, BVPM decided to change the web portal for paying rent online. Again, fine, if we had been informed prior to the change, which happened TWO DAYS BEFORE RENT WAS DUE. My rent payment had to be tracked down because I paid early on the old system, and the whole mess could’ve been avoided if BVPM had been logical and a) not changed web portals right before the 1^st of the month and b) told us what was going on.
Second, they are terrible at managing maintenance requests. Although it is easy to fill out a request online, I have found that unless you go in person to the office, you will not get your problem taken care of. The company clearly does not talk to the people it contracts work out to, because when My roommate or I have called to follow up on requests, the response is usually, «Oh, so-​and-​so should have called you about that, he’s coming on Tuesday». They must not check up on contractors either, as when we called to inquire about why our grass was overgrown and fire anthills had not been taken care of, we were told someone had just done the work the other day. I could go on and on about the length of time it takes to get something fixed, with the most extreme case being the potholes in our unit’s driveway, which have been progressively getting worse despite the fact that both my roommate and I have made maintenance requests. The problem is so bad that my roommate’s tire alignment on her jeep is off, and her mechanic believes the potholes played a role in this (she never drives off-​road).
Lastly, there is a lack of communication with the property owners. The owner of our building included security and tv/​internet in our rent, which is an excellent feature, but BVPM was not able to tell us how to access these amenities when we moved in. We eventually were able to get his number from the company, but it is disappointing that a company that is paid to manage properties did not think of asking the person whose property they are renting out about these things.
Again, the staff are very polite and apologetic when you talk to them, but in my opinion, apologies are not meaningful unless the underlying issue is addressed. And clearly the problem –communication– has not been addressed within BVPM. So if you are looking to rent from this company, expect a nice place at a decent price, but also expect that you will need to do a lot of legwork yourself. And God forbid something in your place breaks, cause it’s not getting fixed anytime soon.

I only gave this place 1 star bc the upper management (Terry) redeemed themselves upon talking to them about my concerns — although I doubt this will resolve the creeper issue. You need more good people like Terry Thigpin (sp?) and John Litton representing you.
Let me start by saying we OWN a condo that is managed by BVPM. I have lived here 7 years with no issue what-​so-​ever.
I was at home yesterday and heard a knock at the door. I answered it, and a guy dressed like some over-​glorified detective was very aggressive in his approach asking me about a bike outside my apt. (Turns out his name is Joey Condon — a former cop who can’t let go of his ‘glory days’) Anyway, apparently I was in violation of one of their standards — to which I said I would have the bike moved as soon as my boyfriend came home. The guy continued to aggressively lecture me about the violation and said we had until 5:01 or he would have it towed.
First, let me say that I was completely compliant with his demands — despite his unprofessional attitude about the whole situation. I was so offended by his actions that I actually called the office he worked for to get his name so I could eventually get his managers name. Upon finding his cell phone number, he got increasingly aggravated (I’m assuming he thought he’d get away with his actions), told me his managers name was ‘Terry’, and when I asked if ‘Terry’ had a last name he told me I could «figure it out myself by calling the office back» and HUNG UP ON ME. Real professional.
Well, Joey, I did call the office back and talk to them about your attitude problem. I feel that Century 21 needs to be aware of who they have in the field representing them for these property inspections and I truely hope that his aggression issues are addressed.
Oh, and did I mention that he later was creeping outside of my apt? I stepped outside to leave to go run errands and he was sitting in a white Chevy idling in the parking lot with HIS SON IN THE FRONT SEAT taking photos of my apt and my boyfriends motorcycle — despite that we were in compliance and had moved it (as requested) WAY before the time deadline. As soon as he saw me he immediately backed out and literally SPUN TIRES to get out of there! It creeped me out so bad that I called his boss AGAIN.
All of this could’ve been avoided by simply dropping the attitude, making us aware of the violation, writing the stupid door hanger thing, and LEAVING.
Wow. Just wow. If people like Joey Condon are representing your company you’re on downward slope, Century 21.

I am a geographical bachelor, a Grad student, and I needed a unique house that I can bring my family on occasion without worrying about kids partying. After going to two or three other realtors and checking out some scary apartments, I decided to do a last ditch effort and go to century 21. They were very professional found an awesome cheap place on Southside, where I can walk to Kyle Field but I am far enough away where I do not have to deal with the party crowd.
I highly recommend them for finding a place.

BVPM sent me the message below today. I’m glad that they are taking the time to address even old issues. There might be some hope yet:
Ann,
This is Lindsay with Brazos Valley Property Management. I recently started handling online marketing here and came across your Unilocal review. I want to first off give you my personal apology because I too know how difficult Victoria was. As a company employee, it pained me to receive so many complaints about her. You were just one of the few to make your complaint public. There is absolutely nothing I can do to make this right with you except offer my sincere apologies for the way you were treated, even a year later. I would also like to tell you that our company terminated Victoria’s employment last spring and shifted around some of the office staff. Issues like this are not happening anymore, and all phone calls and emails are being returned promptly. It is embarrassing to see your review on our Unilocal page because I absolutely believe that it is all true. Words cannot express how terrible we feel here at BVPM for every one of our tenants and owners who was treated poorly by Victoria before we realized it (much too late). If you choose to lease from us again, and I hope that you would (since we still have the Dartmouth Condos!) then I encourage you to contact our company manager, Terry, directly. He will take care of you.
We have a large office and manage over 800 properties. Unfortunately, not every mistake made by the staff can be seen in time. Thank you so much for bringing this to our attention. If you have any questions or concerns, you may email me directly at
or call our office and ask for Lindsay or Terry. Best of luck with your future rental endeavors!

I rented from Brazos Valley Property Management for the longest 1.5 years of my life. The grounds were embarrassing largely due to the sprinkler system that was «being repaired» when I moved in July 2010 and was still not operational in October 2012 when we moved out. We were told that our contract would be waived if we purchased a house with Century 21 as our Realtor and that was a bold faced lie. We were able to get them to accept only paying 2 months rent while not living in the apartment instead of 4 months. We had a water leak that required cutting a hole in the ceiling and the upstairs wall. We asked for 3 months to have the holes replaced so that it wasn’t a danger to my young child. It was not fixed when we moved out. Horrible…

I have had a terrible experience with this company. Our move in was awful with the owners of the property still present and moving out their items. They also had us turn on all utilities yet used our utilities the day before our move in as, again, they were staying at the property. I then had extreme problems with a defective smoke detector, which they made me replace at my expense (despite the rental agreement). There were lawn issues the entire time I rented, where I was continually blamed for issues outside of my control and for things that are the owner’s responsibility for maintenance. I paid for an extreme amount of lawn care, paid rent in full on time, and left the property in better condition than it was upon my move in. If this is how they treat great renters, then they have lost a customer for life.
Basically my entire experience with Century 21/​BVMP was them fighting everything so they never had to actually «manage» the property and take care of their renters. I paid for way too many items out of pocket that should never have been my responsibility. I would never rent from them again, even if I loved the property. It’s not worth all the headache — just find a different property with a different management company.

Rethink about renting with these people. We signed an agreement and asked for carpets to be clean since they were saturated with pet urine. We moved in and they did not even have the carpets clean. In addition, the AC was broken and the house was filthy. I had a maid come in and do a deep clean. A carpet guy came out and told us the carpet was unable to be cleaned– it was that bad. It took them a month to replace the floor! Overall, horrible move-​in experience.
Now that we have moved, it took them over a month to return a partial deposit. All issues on the explaination was damage done by the floor team which we communicated this to them.
I would not rent from them nor would I allow them to manage a property I own. Be aware!

This was one of my absolute worst customer service experiences ever. I was quoted rates for utilities that were extremely low. I paid my bills and almost got evicted because of their poor record keeping, a problem they refused to make right. I hated going in to talk with the business, because the service was so slow, very condescending, and rude. The house consistently needed repair and was a very negative experience.

«Century 21 Beal» has had my property under their management for 2 years. Poor customer service, a property manager who is never available, tenants with poor credit histories, non-​paying tenants… I have had to take two tenants consecutively to the court to get an eviction order, rents never deposited into your account on time, no yard maintenance done, repair bills constantly being charged to rent, you name it, Century 21 Beal does it…
Keep away… especially if you are an investor trying to manage your property from a distance… they are still owing me 4 months of rent, and I doubt I am ever going to see it… oh well, c’est la vie !!!