Kathy’s Nails

Do not go here. Bad manners and they do not care about their customers what so ever. I do not recommend this place to anyone.

I’m back again! I come for spa manicure & pedicure it’s truly relaxing to not be in a crowded nail salon yes yes to that! I love the peace and tranquility that this place is just extremely relaxing and it makes you never want to leave. Mondays I surely a perfect day for your nail pampering services.

Was very disappointed in my manicure I received. I got a French nail done in shellac and the guy barely could understand me and every time her did the nail the curve was uneven and I am not over exaggerating when I’m saying a kindergartener could make a straighter line. With 20 percent off I still ended up paying 34 for the polish only and I usually only pay 25 back home where I live. I was extremely disappointed in this place and thought I would warn you guys too

DO NOT GO HERE!!! Your money is better spent in many other places, might I recommend Nail and Skin Bar, Midtown?
I went on a whim for a quick pedicure and manicure, plus one nail was broken so I wanted to get a tip so that it would be the same length as all the others. The first red flag was when I had already started with the pedicure, but all of a sudden a woman ran out from the back and took over. She was really, really rough, spoke little to absolutely-​no English, and cut into my cuticles (huge sanitary issue, some blood). Thankfully, not too mangled, just uncomfortable. I told her that I wanted only one tip, to make my index finger the same length as the others, and the woman, clearly not understanding, brings over the bottle of nail polish and just starts painting over the nail, smiling at me and signaling to see if that was what I wanted. Um, no. A tip, please. When we finally got the message across, we sat down at the table and she filed down my nail (too much, btw, it was so so so incredibly sore the next day and two months later it is still very weak) and put the acrylic on. The woman also had horrible vision, she put the acrylic on up about ¹⁄₃ my nail, meaning there was an extremely obvious gap between my cuticle and the start of the acrylic nail/​polish. It looked absolutely horrible. She continued painting and I would have to tell her, please paint lower, please paint closer to the bottom of my nail. The varnish was not put on smoothly or evenly, and because it was a dark color it just looked like an amateur did it. Every time polish landed on my skin next to my nail (which was often), instead of using an orange stick or nail polish remover gently, she used her own sharp nails. She asked if I wanted a flower, I audibly and politely said no (because I am a woman, not a teenage girl), she still f*cking painted a daisy. And, at the end, after multiple times of grabbing my hand back and asking her, «What are you doing? Does this look good? This hurts!» there was the final straw on the camel’s back: they used a regular lamp to try to dry the nails, like a cheapie office desk one, and when she pulled it down towards my hands the light bulb BURNED my skin on the tops of my joints and below my nails. I left the salon $ 50 poorer with sore, raw, cut, burnt and ugly fingers and toes.
If you look at my reviews, you can see they are all highly positive. I am not a demanding, rude or arrogant person, but please learn from my experience and DO NOT give this business your money or access to your skin. Maybe it was just this one lady, but the experience was horrible enough to have me reconsidering using salons at all.

The worst pedicure ever. I could have done a better job with my eyes closed standing on my head. Just don’t do it! They ran my credit card and I paid cash for the tip and after I walked out the door they chased my into the parking lot and said that they charged me the wrong amount and to just add the 8 $ in the tip line. They don’t have their prices listed for the kind of polish I got it so I had to trust that they were telling me the truth. The male tech that did my shellac was watching something on his cell phone that he had to conveniently talked in a drawer so I couldn’t see what he was watching. My little toe had polish on my skin and when I asked them to fix it the tech that did my pedicure came and added more polished to my toe. I have shellac stuck to my fingers and the tech also didn’t use a file to file down the ragged spots on my nails.

Hated. This. Place. Here’s why:
I picked out a few colors because I couldn’t decide which one I liked. When I explained this a several times, it became clear she didn’t understand English and she kept trying to respond in Vietnamese. She then angrily talked about this with the other 3 colleagues, who also angrily responded, pointing at me and shaking their heads madly, instead of helping explain. Whatever they’re saying – that’s just plain rude/​open to misunderstanding. Once we finally got on the same page, she was clearly pissed the rest of the experience.
She used her nails to wipe under my nails as she painted, which is usually normal, but she did it VERY hard. She cut me under my nail and it started bleeding. She didn’t apologize or anything, she just kept going. She returned to that finger with another coat and SLID HER NAIL AGAIN. I was cursing, it stung/​hurt like hell!
Tools were dirty, especially this brush she used to clean up in the end. Oh, and she was using acetone on this brush, which she once again, stabbed my cut with and just moved on when it stung.
They also ask you to pay midway, which I’ve never experienced. I was super confused and was asking why I couldn’t pay at the end. Again another language inability to understand happened, and finally another customer told me they always do that.
Overall attitude of everyone was so dull, uninterested and rude.
This place was awful. Go somewhere else, I’m sure Memphis has a lot of better places.

Went here on a whim while I was shopping at the Avenues in Collierville. It was Sunday afternoon so I was surprised that it wasn’t as busy as I thought it would be. Seeing other reviews on here leads me to believe that this is the day to go!
Nothing super special about the place. The shop appeared clean and the service was acceptable. I paid $ 45 for the mani and pedi which is pretty normal. My only complaint would be that the service for both only took about an hour or less. I really like a good pedicure and this place fell a little short on that service. Good pedicures, in my opinion, take an hour alone… at least!

Eek! Methinks not is right. Probably one of the worst pedicures I’ve experienced, for 30 big ones too. My manicurist/​pedicurist was Michelle, and things started off bad and went downhill quicker than I expected. The water to soak my feet in was cold and I asked her to make it a bit warmer, suddenly the water became practically boiling to the point where I had to take my feet out. Then I asked Michelle to trim my toenails but she told me they were ‘okay’ and filed them down a little instead. After filing she did a QUICK run over my feet with the exfoliant, slapped some lotion on and started to paint my toenails. She painted one nail and told me the color I so meticulously selected was ‘too light’ and I therefore needed to choose a new color. I picked a different color and the entire pedicure was over in 15 minutes. no exfoliating, trimming, cleaning, massaging or any of the other great perks that come with standard pedicures I’ve had in the past.
Meanwhile my friend was getting a fill and pedicure from a man in the salon. He had her soak her nails in acetone for more than an hour until her fingers started to sting. He left her sitting and soaking in the chair while he went on a casual starbucks run and came back 30 minutes later to treat his coworkers. Then when she asked for tips, he ignored her and just did a gel overlay instead.
LASTLY, my other friend did not leave a tip because her experience was less than mediocre, and her manicurist got up and was showing the other workers the receipt and that she was left no tip directly in front of all of us (some of us still soaking in acetone). We thought going to collierville and paying a little more would get us a better experience, will not be going back to Kathy’s Nails.

Great little place. Went on Sunday when it wasn’t too crowded. No wait and they did a great job.
Prices are about the same as other places but they offer free beverages. I love the massage chairs they use. They don’t just go off after 15 minutes, you have the controls so you can control your massage. It was so relaxing.
My toes are ready for spring.

Was in olive branch on business and needed gel nails Had a 6pm appointment. they finally started at 645pm. Then the gels lifted within 24 hours. Not happy at all. No English either