Pet’s Rest

Pet’s Rest has made this already extremely difficult process even worse. We were told our dog’s ashes would be shipped to us over three weeks ago!!! (as we don’t have a car and chose this place out of town based on recommendations). They confirmed the process had been completed at that time as they have now had her for over a month. We also paid for all services including shipping over three weeks ago. We called after two weeks and they told us they didn’t have our address. Well, wouldn’t you call us and let us know? They apologized and said they would send immediately. We called again after another week as we never heard confirmation of shipment, and they still hadn’t shipped her remains. They were very apologetic again and promised to ship her immediately and then call us to confirm its been done. That was two days ago and still no call! This is beyond ridiculous and now I’m hesitant that they even know which remains are my dog’s. We had to cancel our trip of where we were going to spread her ashes due to not having them and all they can do is apologize. Worst decision ever to go with this company. Not recommended if you want a company who is considerate of how difficult this time really is and gives you peace of mind.

My meowser became ill suddenly, went downhill fast after a visit to the vet and passed away the next day at the emergency vets. Anyhoos, i took her body back to the regular vets to have them bring her to pets rest for a cremation and i chose a metal urn. Two? weeks later I got a call from my regular vet that Pets Rest had left several messages on my phone to get the payment for the metal urn. I had already been told the metal urn would be an extra cost (as opposed the wood boxes that come with the cremation) so that was not the issue. Thing is, I never received a single call or voicemail from pets rest. They had been calling someone else’s number. So I called them instead. The lady on the phone offered to mail me the bill which I found odd. I asked if my giving the credit card number over the phone wouldn’t be faster. I payed the amount over the phone, and got the call from my regular vet that my kitty’s remains had returned the next day. The urn was kind of huge for the ¼ cup of ashes. I realize the measurements of all their urns are online, but I was really a mess and wasn’t able to see that info. I would suggest pets rest double-​check with their clients regarding the size of the urns (if they are considered small, medium, large) in relation to the amount of ash the pet will produce. I recently looked on amazon and see there’s different size urns for different size pets. Anyways what bothered me was the little tag that came with the urn plus the one that was in the bag of ashes; it had my kitty’s name on it, the vet, and the special cremation, but it also had the weight of my cat on there. They put down she was 8 lbs. She was only 6-​lbs. Where did the other 2 lbs come from?

10 stars for Carlos!
We lost our beloved dog, Ronin, last week. We were all heartbroken! Our vet suggested Pet Rest, so we called them to have his remains taken care of. Pet Rest picked up Ronin’s body from the Vet Hospital and placed it in their freezer while we schedule for cremations. We decided to pay extra so that we can witness his cremation.
Yesterday, we went there at 2pm, paid the bill, and the lady introduced us to Carlos. He was very compassionate to us all. He knows the grief we are going through so he was very accommodating.
He bought us to the back chapel filled with pictures of beloved happy pets that have passed. We have Ronin’s picture with us so we proudly posted his picture there also. Then Carlos bought in Ronin body for us to spend one last time with him. He left to give us some privacy and told us to take our time. He didn’t rush us at all. We cried in there and said our final goodbyes to our loyal sweet big boy. When we are ready, we called him and he bought us to the other room where the crematorium is. He explained to us what the process is and asked us if we have any questions. He’s very sensitive to our feelings, which we so much appreciated on that very difficult time. Then he placed Ronin’s body in the crematorium and closed it shut. Then he told us it will take 2– 2 ½ hours. So we can wait or just come back later when its done.
We decided to leave and came back 2 hours later. Carlos was so apologetic telling us it is taking longer than expected. Our big boy is a 135+ Bullmastiff. He was big, lean and all muscles. So we just waited there, walked in the cemetery, nostalgically looking at all the pets headstones. Some of the pets died in the 1950’s. When it was done, he called us to come back to the crematorium room. Ronin’s cremation took more or less 3 hours. He opened it and showed us what was left of Ronin. It look like chunks of bone fragments. He asked us if we want to have it as it is or have it grind or crushed. We opted to have it grind into a powder form. So he did just that, and he carefully placed Ronin’s ashes in this carved box and respectfully handed the box to us.
Its an experience we will never forget… It very sad but at the same time comforting. Somehow Pet Rest made it bearable for us. We know that our dog’s remains were handled with care and respect.
I will definitely recommend this place and Carlos if ever a friend have to go through the difficult process of putting a beloved pet to rest

We lost our Maltese and recently had Pet’s Rest, via the Coyote Point Humane Society, cremate his body. We received his ashes within a week in a beautiful small wooden box with engraving on the top. We expected a cardboard box so in our sadness this was a comforting surprise. We are very pleased with the timeliness and ease of this service.

Speaking from my own experience, the people here were absolutely lovely and made a hard process as easy as it could have been. My 23 year old cat died naturally this week, and when I called Pets Rest they took me as soon as possible for a witnessed cremation. There’s so many shady practices and fraud going on in this industry these days that it was really important to me to be there for the process, instead of sending away her body and waiting for a delivery. When meeting with them they seemed compassionate, explained the process clearly, and everything ran cleanly and efficiently. Carlos, the keeper tending to the cremation, was gently and caring with my cat’s body and her bones afterward. The cemetery was also pleasant, as was the dog (Lord) that popped in to keep me company while I waited. I was very sorry to see my best friend go, but I’m glad these people were there to help me.

Five stars for Pet’s Rest’s professional and dignified care for my beloved pet. Special thanks to Javier whose sensitivity and respectful treatment when he picked up my dog’s remains was extremely comforting (especially given the size of my pet and all the stairs in my home). I appreciated the entire staff’s understanding of these difficult moments. I was treated with warmth and compassion from my first inquiry to picking up my pet’s urn.
Many thanks.

My 15 year old kitty died. I was devastated. I phoned around for burial options. The local pet hospitals wanted $ 245 to take my kitty have her cremated and I would get the aches back in 3 weeks. Pet’s Rest charged me only $ 130 and sent a very kind man to pick up her remains for free at my home in Pacifica. She was ready for pick up in 3 days. Her little aches came in a beautiful small wooden box. I had a lovely kitty memorial on the beach and planted a native succulent plant in her honor. THE BEST OUT THERE. I highly recommend them.

This was the first time we’ve ever cremated a pet. Out of the many pets we’ve had, Sammy was a little love buddah and had been with us for almost 16 yrs. We were all heartbroken when she died. We decided to have her cremated and chose an individual cremation at Pet’s Rest because of a co-​workers recommendation.
I didn’t know what to ask, but the woman at Pet’s Rest who answered was helpful most of the time. I did have to call to clarify or change pick up time or ask questions. She was a bit abrupt on one of the calls, but it sounded like she might have been busy. (Tho’ it would’ve been nicer if she let me know.)
The gentleman that came to pick up our Sammy’s body was very kind, respectful, attentive and reassuring. It was greatly appreciated. I did not get his name.
When we went to pick up Sammy’s ashes, the woman in the office was very helpful.
We would use them again and we do recommend them.

When I called this business, I expected at least some sort of professionalism, if not sensitivity. The first person I spoke with was a lady who seemed a bit on edge but not rude. She wasn’t forthcoming about options and prices and she may have been a little confused because she contradicted herself a couple times. I thought perhaps, having just lost my beloved pet, I wasn’t articulating the questions clearly enough. So I told her I’d call back later, and I did call back later.
The second time, my call was answered by a man who acted like a cold fish. I had to lead every stage — heck, every word — of the discussion because he clearly wasn’t interested. Not interested in doing business, not interested in me as a prospective customer, and not interested in the pet I lost. Cold, robotic, mechanical, and one-​word answers. It was like pulling teeth. Some of the questions I asked him were even met with a condescending tone — as if it were stupid for someone to want to know details about final services for their loved one. I’m seriously baffled as to how Pet’s Rest can stay in a business that’s based on sympathy and yet show none of their own.

The 5 star rating is for Carlos who has helped us through the process more than once of a private cremation for a family pet. Despite all the sadness Carlos is always around, both times he was warm and comforting and treated our beloved pets with dignity and respect.
We never felt hurried or that our grief wasn’t felt. His warmth and compassion is something that I’m not sure is so easy to find in the business of death in general and it really did make all the difference. Carlos is absolutely a gem and absolutely made such a sad circumstance come to closure with warmth and ease. His kindness is something that you just cannot train or learn, it’s just who he is and we’re so grateful.

I’m so grateful that a place like this exists in the Bay Area. My 1 year old kitten, Pinot, was hit by a car a few weeks ago. His body was found & taken by a kind neighbor to the Pensinsula SPCA. SPCA recommended Pet’s Rest for the cremetion I requested. Their service was quick (done within 48 hours of the receipt of his body), reasonably priced, and they shipped his remains back to me quickly and in a lovely little wooden box in time for us to have his ashes on Mother’s Day.
Thank you Pet’s Rest for providing your services so thoughtfully and quickly.

We just brought in our second family pet in 5 months to Pet’s Rest to be cremated. Both times we had Carlos Yuen and all I have to say is one word about him…“AWESOME”. Carlos recognized us from our last pet cremation and was extremely comforting, giving us the time we needed to say our goodbyes, asking if it was okay to proceed onto the next process, was very respectful when placing our pets in the furnace and just as kind when gathering the bones and placing it in the machine to be grinded You would think having to do this for many pet owners over the years, that Carlos would be very matter of fact, but instead, he was extremely caring, sensitive to our grief and very gentle when handling our pets. I cannot say enough good things about Carlos. Teresa at the front office when I called to make the appointment was very kind which is important when dealing with emotionally upset and grieving pet owners. Carlos is an incredibly, folks. If you have to make the decision to cremate your loving pet, look no further.
Also, in reading some of the reviews about the facility, it is true. The place is old, a bit run down but you’re not there to look at the facility, you’re there to find somebody who would treat your pet with dignity and respect giving you peace, solace and comfort. I appreciate the services Pet’s Rest offers and as long as Carlos is there, I know I could count on him to make a sad situation a bit more comforting.
Thank you, Carlos… you are wonderful and we will never forget your kindnesses in handling our pets while at the same time comforting us during our grief. Pet’s Rest. Carlos is a tremendous asset… he’s a keeper!

Called to make an appointment for cremating our rabbit and judging by how rude the guy over the phone was, I decided not to cremate my baby here.
An animal passing away is something so sensitive and heartbreaking. They are our family members. It would be nice to receive some type of compassion. These guys are just after your money.

After making numerous phone calls to find a crematorium that handles equines. We came across these folks. They were informative, compassionate and very helpful. We delivered our beloved 30yr old quarter horse carcass to them on a Friday morning and picked up his remains on Tuesday morning in a beautifully made oak box. Other than backing into to their narrow driveway from a busy road everything else was top notch!

Our 17 year old terrier mix was laid to rest today with the help of the wonderful folks at «Pet’s Rest Cemetery and Crematory.» We did a witness cremation, which we really recommend. Carlos, guided us through the whole process. He was extremely kind and understanding.
The process takes between one and two hours depending on the size of the pet. Before starting there is a little chapel with a lighted table where you can view your beloved pet for the last time.
While we waited we wandered through the pet cemetery and marveled at the amount of love and the lengths owners go, to honor their pets. There are seats in the chapel or a comfortable bench outside.
Once the process is over the remains are ground up to a fine powder and placed in a beautiful wooden urn while you are present.
Anybody who has lost a pet knows that it is a very difficult and emotional time. Carlos and Teresa at the front desk, made our difficult day much easier and we thank them.

Brought my dog Princess to be cremated, thought it was going to be difficult but they made it so comforting, easy and understanding for me. I was able to walk around and take a short tour. I will be picking up Princess ashes in a couple of days. I will recommend Pet’s Rest, Inc to anyone who needs services for their beloved pet.

Pet’s Rest Cemetery & Crematory was a wonderful place to put our beloved Cricket to rest. I knew that this was the place when having a witnessed/​private cremation was available. The drive from the East Bay seemed long, however, I knew this was the right decision. When I arrived, I was not ready to let go, so I had asked them if I could have more time with her. They allowed me to grieve and sit beside her in their chapel.
Carlos was amazing through the entire process. He informed me step-​by-​step and offered me to stay or come back. I obviously chose to be present and not leave Cricket alone. He allowed me to place some pictures with her. It was tough, but the long hour and a half gave me a sense of relief. Confirmation that the remains belong to your beloved pet was gratifying. The options of how I wanted her remains were offered and presented in a beautiful carved box.
I am so blessed to have been there through the process. Letting go after 14 years was a difficult thing to do, but knowing that she is no longer in pain, resting comfortably and resting safely at home that same day eased our pain.
I would recommend this place to anyone who has lost a beloved pet. Keep in mind that knowing that your pet will be back that same day is worth the drive, expense and the best way to ease your suffering.

I’ve had several cats cremated by this place over the last 15 years. Things went ok until the last one, about a month ago. After a couple of weeks, my vet still hadn’t called me to tell me she had received my cat’s remains. Then I received the bill from Pet’s Rest and saw that they had sent the remains to a vet hospital 20 miles away that I’ve never taken any of my animals to.
Instead of retrieving the remains and taking them to the right vet’s office, they called to tell me to pick them up at Pet’s Rest! Inconvenient for me, but I don’t trust these bozos any longer & just want my cat’s remains. Next time, I will bury the cat in the back yard, and save myself from this farce. Save myself $ 130, too.

Never thought I would ever have to go here for at least another 10 years. Unfortunately my baby Bichon, Charlie got hit by a car on his birthday this past
Aug 18^th… it would have been his 4^th birthday. I can’t believe it was exactly a week ago when I was devastated with the news. But a very good friend suggested that I keep Charlie with me forever. I’m so happy I took his advice.
We picked Charlie up this past Wed. My 11lb baby is now in a tiny wooden box with flowers carved on top. We posted up a picture of him in their little chapel. And later took him to Fort Funston overlooking the water and sunset. Not the happiest moment in my life, but I’m grateful for Pet Rest to have this type of service for our loving pets that also are a big part of one’s family and life.

I’m grateful to Pet’s Rest for making the best of a bad situation. Today we had to put our beloved 22 year old pet to sleep. Four years ago, they also assisted us with another beloved family pet. They offer cremation services for pets and have a large selection of nice boxes and urns. They have a little chapel for a few extra moments with your pet for prayer (if you so wish) before endorsing your pet to them for processing.
I have nothing but thanks to Theresa, in the front office, for always making it the best possible experience under these difficult circumstances.
I give them five stars and a heartfelt thanks for the kindness in my hour of need for my pets. On Monday, we’ll pick up our little girl’s ashes, after dropping her off on Friday. I highly recommend their services.
My sincere condolences to all of you Unilocalers who have also experienced the loss of a beloved pet.