Pikes Peak Urology

Went to this office as a referral from the ER… I am so happy to have made the appointment and now be a patient of this team.
Was greeted warmly and checked in immediately upon arrival at the office. The ease of checking-​in was facilitated by their call to me and help getting everything together and ready for my visit. They were all so nice and friendly…
I was blessed to see Dr Biggers… what a lovely man and manner, putting me right at ease. He completely addressed my issues, and made me so comfortable that I felt free to ask every question on my mind.
One could not leave an office with more confidence and resolution and hope!

I’ll start by saying that the medical staff and Dr. Bong were great. However, the front office staff are RUDE! First, they didn’t explain the paperwork so my husband and I filled out the wrong sheets and when I informed the secretary of our mistake she acted put out by the whole situation. Then I was called up to the desk and told by a different secretary to finish the insurance portion, so on my way back to sit down the dark hair, previously mentioned secretary yelled out my name and said so everyone could hear that I needed to give a urine sample now because my appointment had already started. So I left my husband with the paperwork, a diaper bag, and our 3 month old son in his car seat to give a urine sample. While I was gone they asked my husband to go back and give a sample and he asked politely if you could wait till I got back because he was watching his child, the dark hair secretary rudely said «No, you need to go now.» He asked to speak to the office manager who was just as rude about the whole situation. Seems like they could have been more understanding about our unique situation, but forced my husband to leave our child in the lobby, which luckily I was done when he was walking to speak to the manager.
As previously stated… Doctors are great, secretaries up front… total biatches!!!