Charter Bus Express

HORRIBLE experience, they truly do not know how to manage their business.
In a nutshell: we purchased 2 round-​trip vouchers via Groupon for Los Angeles to Vegas, and both ways our shuttles were ‘overbooked’. 3 hours before departure, we received a call informing us that they would need to reschedule us for a later shuttle from a different company because they were overbooked. We had to take Lyft to the shuttle because they did not have secured parking at the pick-​up location (a Carl’s Jr. Parking lot). To top it off: The shuttle ended up dropping us off at the Las Vegas Transit Center, which is 3 MILES from the strip so we had to spend $ 18 to take Lyft to our hotel. We were supposed to be dropped off at Excalibur.
On the way back, the same thing happened. We received this text (see photo). We live nowhere near either location and I explained to the rep that we were not going to pay to take a taxi to the Transit Center, so she booked us for one which she said was «closer». We spend $ 31 on the taxi ride and ended up in Downtown Las Vegas.
Overall, we ended up spending over $ 70 in Lyft/​Über and taxi fees just to get to and from our shuttle and our destinations. Definitely do not recommend this company.

It was a nightmare.
When I called, it was always taped messages. The first quote and actual charge was very different. We finally accepted the higher charges for door to door service to go to Las Vegas.
On the day of picking us up, no body showed up. We were calling for 45 minutes and finally we checked our e-​mail and found an e-​mail of refund for the service. They cancelled our trip without notifying us 30 minutes before they were to pick us up. We end up driving ourselves. This was a terrible experience with them.
We will never use their service and we warned everyone to not use them either.

Very nice company. I used them for a local trip for my group to go to Disneyland and they showed up on time, and the bus was very clean. The driver was super funny and kept us entertained the whole ride. I would definitely call them again