The UPS Store

I would drive an hour to another UPS Shipping location rather than ever go here again. I went in with a box, a prepaid UPS return label from Amazon Prime, and they charged me $ 1.50 to tape and handle the package. The clerk was extremely rude, and insisted on photo id for the small charge prior to me entering the pin number in the terminal. He appeared to be amused at me being appalled at his behavior, and when asked if he was laughing at me, said he was. Obviously no idea how to serve customers, or to ensure that they return. When I had him price a UPS ground package, the charge for the slow method was $ 15.00. Absurd. Their markup is excessive Obviously this location is not representative of the UPS brand. Their franchise should be revoked immediately.

Horrible customer service. Extremely rude staff. Not to mention they charge you for everything here. I will avoid this place like the plague.

This place is horrible. An Asian lady was working when I went it. I drove about 15 min to this store. I got there and the lady was taking a personal call about a ticket she had gotten with a friend. I waited about 10 min before I got pissed off and walked out. How is this place still in business? It’s a night and day difference between this one and the one in Redlands.

we love working with kim there she’s a delight glad someone found a diamond in the rough.

very disappointed.
this store is a poor reflection on ups which I think is a very stand-​up company.
never going back to that place, I simply don’t have enough of my life left to wait there any longer.

This place really sucks don’t think that this is a UPS Store Its just an authorize place to use their name the customer service here is way below average
The ñonGa there is rude and uneducated
There is an «H» technic On To How to Tape a Box Well this idiot does not k ow how to go about it and charges to use the tape unethical of this is a shipping place you should at least provide tape …
What is this world coming to …
Negative 5 Star

I used to come here for years as I thought this was actually UPS. From what I later found out its just a authorized location, no different than other mailing places that does multiple mailing services. The service is slow and the workers lacked customer service. I got to know the workers over time which service got a bit better. Shipping things were a headache. I now go to the actual UPS hub, its a little further but its worth the drive to get it down right and headache free.

Avoid at all costs. Only a handful of shipping supplies are visibly priced, requiring interaction with the surly and unhelpful staff. They require a $ 5 minimum purchase to use a credit or debit card, but don’t have any sign or notice of this policy. Plus, it’s in a sketchy shopping center. Go somewhere else if you can.

Worst service ever!!! 2 employees on duty, only one working. The guy working kept referring to «Kim» for help. You have to fill out extra paperwork at this location. It’s not like other UPS stores. I asked «Kim» why I had to fill out paperwork here but, nowhere else. She pointed at her employee and told me to ask him. They simply said «it’s a franchise». Question still unanswered. 1 person in front of me when I walked in. Took 20 minutes to be helped. When I left, big line of people. I only sent out 1 small box to Best Buy. Horrible!!! Go elsewhere!

HORRIBLE HORRIBLE HORRIBLE SERVICE. every single time I come in the lady at the counter (the owner, Kim Ma) is too busy to hand you an envelope, yet there are no other customers in there. When I asked a question she is very rude and short in her responses, even though I go in there weekly and wish her a nice day each time. my work uses her office to send shipments, but we will be using a different location now and drive the extra mile just to avoid her. terrible businesswoman, terrible service, terrible all around. (one star only because it wouldn’t let me post without it)

Horrible service. The lady was very rude and when I complained she told me I was free to leave-​which I did. The ups store in Redlands is fantastic. I’m sure the owner is related to her so no point in complaining. I will never go here again. They need more employees. The one in Redlands has two or three at a time. And she needs to get fired. No customer deserves such treatment for merely wanting service. Zero stars!!!

Not very helpful or friendly. Lady was bit rude and unprofessional.

Very helpful and pleasant staff. I opened a box here and also have had her notarize documents. Very good experience.

Spoke to the owner and he didn’t even say «Sorry For the Inconvenience.» He said that it’s my fault, and that she’s busy because she has alot of customers. They should have more workers. He’s not refunding me the amount that it will take me to return the item to my customers. What kind of owner doesn’t apologize for their mistake. What kind of business doesn’t want business from anybody? Don’t come here they obviously don’t care if they have your business or not. They will not take care of you.