La-Z-Boy Furniture Galleries

I went to La-​Z-​Boy to order a custom chair — basically, a standard chair with one of the expensive fabrics that they have in the store, but don’t typically use. After paying for the order, I found out that it would take 6 – 8 weeks to have the furniture delivered. I was going to cancel, but garnered a lot of support from friends to choose this fabric/​chair combinations (my Facebook friends voted on the chairs that I would purchase for the den in my new home). After waiting six long weeks, I decided to check on the order — maybe it would be ready on the early end of the spectrum. When I called, the store associate told me that it would take 6 – 8 weeks for my chairs to arrive. No, I didn’t place my order today, I made it six weeks ago… After checking, she said, yes, it would be ANOTHER 6 – 8 weeks (on top of my original 6 – 8 weeks) — a total of FOUR MONTHS to wait for the furniture. Oh, and this is «just an estimate, it could take longer.» I couldn’t believe it, so I asked to have someone else check. The other person confirmed that it would take lots more time and they didn’t know the reason and they would send an email to check and that might take another few days to find out. It turns out my fabric wasn’t available and they still haven’t received it (at the 6 week mark). Unfortunately, they have no way to cancel the order — despite the custom order not even being anywhere near ready or even started — and will not provide a refund. This is completely unacceptable. Consumers should not have to wait FOUR MONTHS (or longer) — or even two months — for «made in America» furniture. I still want a refund. I believe that La-​Z-​Boy needs to update their custom order policies and add an amendment about cancellations allowed if their furniture is unable to be delivered (or even built) in an acceptable amount of time (8 weeks or less). La-​Z-​Boy customer service was unfriendly, unhelpful, and unwilling to make their customers happy.

So I never thought I’d be buying anything from a Lazy Boy store basically because I thought they were too expensive and I was intimidated to go in there and get the hard sell from the people working there. To my relief, my experience was much different.
Having been in the market for a new sofa for some time now, I have visited other shops in the area but none seemed to 1) have my preferred style and fabric available or 2) have my preferred style and fabric available in my price range. Knowing what I wanted and could afford seemed to be an obstacle I could not overcome!
I had some extra time one day and was in the shopping center so I dropped into this furniture store. I have to admit, I sat on EVERY sofa there. I went back to one in particular and didn’t want to get up. And the fabric was perfect. Winner! While I was enjoying my seat, I was finally approached by a clerk, and we briefly discussed the sofa. Told him I would come back when I was ready to buy and he was cool with that.
Watched the ads till my selected item was on sale. Popped in the store, snagged a sales clerk and the deal was done in about 15 minutes. I opted for self pick up; their warehouse is only about 10 minutes outside of Columbia and they have a VERY efficient operation there. Got there on a Saturday morning shortly after they opened and the sofa was loaded and on it’s way in about 16 minutes.
Very satisfied customer here.