Petco

Not a good experience at this place again.
First employees were all at another employee’s register just talking. I walked to one to check out no one was in line and I had to wait until the employee decided to finish talking to her coworkers. No greeting from her when she did finally come to check me out… sorry for making you do your job. I just want these merchants to value customer service as much as the customers do.

I have always found the staff helpful and the selection decent for our pet bird. Now we have a dog and they carry a squeaky toy she just can’t get enough of! I buy two a month at least since she plays and chews on them constantly.
We took our dog in for a grooming session yesterday with Nick and he did a FABULOUS job! The groomers she had been take to previously had to muzzle her to get the job done, but Nick made some kind of connection with her and she did not need to be muzzled. We were very pleasantly surprised! She looks fabulous and even seemed to be «strutting her stuff» on her walks today, so I think she likes the way she looks too!
Nick will be the one we ask for every time we take her back.

This is the worst pet store in Columbia Maryland. The people who work there are rude. I went in there yesterday and I wanted to buy clippers and the manager came over and he didn’t have the key to open the case. So I went back today and I told another manager what happened and she didn’t say a word to me. I asked which ones are better she again didn’t say a word. So I just bought some clippers and when I came home to cut my dogs fur they didn’t cut. Don’t shop there. Go to pets mart they are so much better. Petco is the worst! !!! $

I went in to grab some dog food for a stray that had adopted me about ten minutes to close and they were still courteous and helpful. The organization was a little confusing but not impossible.
Store was clean, well stocked and doesn’t smell like wet dog like most pet stores do. They even had a staff dog in the store who was a total sweetheart.

Pretty typical Petco. Very good selection of everything and best of all this place DOESN’T SMELL. Prices are good too.
They have pretty much everything you could want for your dog/​cat but not too much for fish or other type animals. Just the basics.

They have the worst customer service. I normally attend puppy play date at the location in Glen burnie. I tried this location, I called prior to coming to confirm the time for puppy play date and was told 3PM after the rep placed me on hold to check. When I got there the trainer who was not pleasant said that it will not start until 4:30. I advised that’s not what they said when I called. Her reply «well your not a regular so I only advised the regulars», well excuse me, rude much!!! Her positioning was poor instead of apologizing she acted as if it was my fault their employees are not aware of what’s going on in their store. Then she asked me if I wanted to pay for a picture with Santa, CHICK Please!!! I will not spend a cent here ever! This location needs an attitude adjustment!

It’s always hit or miss here. Sometimes you walk in and it takes forever to get help, and sometimes it doesn’t. It always looks dirty, and the employees are helpful and knowledgeable when you find them. I usually grimace walking in, but feel like I got a pretty good deal walking out. So it’s a scrap shoot.

I never have a problem with grooming schedule and I can request my dog’s groomer. This is great because Foxy can be a nervous wreck at times. Parking is not a problem. My dog’s food is always in stock and the Pals club card has great discounts. It’s always a quick & hassle free visit.

It’s not a horrible place, but I’d probably much rather go to Petsmart.
Whenever I come here no one’s ever around to assist you with anything and when they are from my experiences, they can be rude hence why I’d rather go to Petsmart where you can employees that actually have the pleasure in helping you out and don’t make you feel like you’re wasting their time.

Christee’s review was similar to mine about Petsmart. But I don’t understand her updated review… Its the same exact review, word for word…
Anyways, my experience here was positive. Took my dog Jade there and every time she got groomed, I have never seen anything wrong or bad with her. She’s not trying to resist in anyway. Her body doesn’t shake much. Yeah, she’s still kinda scared. Most dogs hate getting groomed.
Staff here is friendly and very outgoing.
I went to Petsmart around the corner and they were terrible! Cuts on my dogs legs and missing hair on her back?! Then her behavior being dramatically different around the workers there.
No way… This place beats Petsmart any day.

I took my dog here for a bath and we thought they did a pretty good job until we noticed she had a cut on her body! We knew it was them because they tried to de-​shed her summer coat and probably brushed her too hard and scraped her skin. Horrible! I will never take my dog here ever again.