AT&T

I am an att customer. I have their uverse service their internet and cell phones. I went into this store to upgrade my cell phone after two years of using it. My phone is in good shape still holds a charge still works really well but I wanted to upgrade to the 850 $ iPhone 6s+. I wanted to trade in my old phone and get just enough to cover taxes and activation fees 50 – 100 bucks is what I figured for a phone that was 600+ just two years ago. The sales man said it would be worth $ 50 I agreed to take that and he said he had to get managers approval to process it. He walks away for a minute then comes back and says they wouldn’t take my phone on trade because if you squeeze the screen really hard you could see the slightest flex and that disqualified the phone because of a «possible» swelled battery. I told them if they weren’t going to do the trade that I wasn’t going to buy the phone and they acted as if they could care less. They even went as far as to say let me get the door for you. It’s a hell of a thing to have a company you give almost 400 $ a month to for services act as if they couldn’t care less about you over $ 50. Screw that manager and AT&T.

Worst AT&T store I have ever been in. I went in for a accessory swap out that I thought would be quick. One employee working and the other let everyone know he wasn’t on the clock as he played on his phone. I understand not working while being on the clock but you have 8 customers in the store waiting someone should make an executive decision.
The one employee that was working just seemed to be taking his time out of every customer until the other guy clocked in. There’s no way an accessory swap should be a 40 minute wait when it’s not a peak time.

The customer service here was so poor, it actually compelled me to download this app in order to write a review. Talk about a terrible experience.
Firstly, good luck getting the attention of any of the associates working here. I understand that they might get busy helping other customers, but how about acknowledging people when they walk into the store? I’ve been here twice, and both times, I stood there for at least 10 – 20 minutes without a simple «hey, be right with you» or even simple eye contact.
The first time, after waiting about 16 minutes, no one said a word. Then, after about 3 other people walked in after me, someone finally steps up to say «Okay, who’s next?». And then, people are fighting over the order. Hey morons, how about a sign in sheet, or having your employees actually look UP and see who’s coming in?
The second time, I got absolutely nothing. Saturday afternoon, walk in, wait about 20 minutes, nothing. Not a hello, not a single word spoken. I got tired of waiting and went to the Walmart across the street and got the charger I was looking for in 3 minutes flat.
TLDR: the customer service at this store is non-​existent. Good luck getting the attention of an associate. If the store fills up, be prepared to argue over who was next, because the associates sure don’t know or care. Don’t even bother going.