Buckeye Appliance Repair

I had never had an appliance company come out, so have nothing to base my comparison on and knowing I would call them for additional services, I gave 5 stars.
My dryer stopped spinning for whatever reason. I called my home warranty provider who first assigned to Sears (not the HVAC company, but the large company) who was going to take 5+ days to come out and service my dryer. It wasn’t vital, but with a toddler who is also potty training and as a single parent who works full-​time, going to the laundry mat was a huge inconvenience (as well as I pay for the warranty, isn’t this what it’s for?!). so I called and asked for another repair company. I was told never to wait that long for services and to always call for reassignment… so then it was assigned to Buckeye. After playing phone tag a few times within a day, I was able to connect with Tina who was friendly and able to schedule the review/​repair the following day in the morning. The technician called to make sure I was home and ready for their service about 30 mins before the scheduled arrival time (which I always appreciate this little add-​on service) and within about 45 mins after his arrive, he had my dryer working again. The technician had the parts readily available on the van after diagnosing the issue (which was beyond a belt which is what I assumed), quickly fixed the problem, cleaned up the area and collected my deductible amount which was slightly less than the standard charge, which seemed reasonable regardless. I would definitely call them again for my own service repair, even with out my home warranty company.

Not many businesses in town repair LG washer-​dryers, so I was very happy when Buckeye came out for service. Their rates were very good. The initial service call even included an hour of free labor, which prevented us from having an additional fee (sans the the part cost) when the repairman came back to install the new part.
Turns out, however, that the replaced part was not the problem. Called Buckeye again the day after the install. Buckeye said they would order the necessary part.
Called them a week later to see if the part had come in yet and was repeatedly dodged. I must have left a half dozen messages over the course of a week, none of which were returned. When I finally got a hold of Buckeye well over a week later, they said the part was in and they were on their way to pick it up. Then they said they were on the other line and would have to call me back. That was over two weeks ago with nary a call. Hope they didn’t order that part, because we called Appliance Man, who we should have had come out in the first place.