Favret Heating & Cooling

I came home at noon today to find my furnace not operating an my home now 60 degrees and dropping with an outside temperature of less than 15 degrees. I called Favret on my way to my next appointment and they set up a time that worked for me. The service tech was clean professional and efficient. He solved our issue explained it in terms we could understand. So glad we had them install our furnace 8 years ago and that we called them to save the day today. Thank for the great service.

Technician came out to change filters and do an overall systems check. Technician was adamant that our refrigerant was leaking out of one of our units and that it would cost over $ 2,000 to repair. I called another company to get a second opinion. Nothing wrong! Favret had another technician come out and said that the initial technician was using the wrong gauge and that everyone makes mistakes. I called the manager and said that if they stand by their work, they should pay for my bill from the other company since they originally misdiagnosed the problem that wasn’t even there! He declined to make the situation right. I won’t be using them anymore! Terrible service!

Jim the «old guy» was my repairman, and he was the MOST friendly, funny, and all-​around AWESOME stranger I have ever let in my house! ;) He was very knowledgeable in regards to the furnace, but I would have kept him around to chat for another hour if he wasn’t on the clock! WONDERFUL customer service!!!

If I could give 0 stars I would! Since it’s a rental and I am not the tenant, they required my credit card up front. This was a routine/​check up: there were no problems, it was just a maintenance/​clean filters appt. They called me after they were done to tell me they billed my CC $ 944 ($ 75 for coolant and $ 869 for service fees!!!). The lady said, ‘I don’t know what they did, I’m just letting you know we billed your CC.’ Later I got the bill and it shows TWO techs needed to «clean and check,» so it was double the service fee!!! Keep in mind, the only actual charge was for coolant and it took TWO techs?! On the invoice they wrote «CC in off.» I guess «credit card in office» is the cue to rip me off!
After multiple calls with ‘someone in charge’ they refunded my CC ~$ 300, for no particular reason, just to shut me up. They also said they charged me incorrectly the first time and refunded ~$ 50. Bottom line, I ended up paying ~$ 600 service fee for a «clean and check.»
RUN!!! RUNNNNN!!! RUNNNNNNNNNN!!!

Called them to come check out furnace, replace the air filter and possible move the thermostat.
We recently bought our house. It has a furnace in the attic that is not readily accessible and a thermostat in a guest bedroom.
Technician shows up and tells my wife to go buy an air filter! He is insistent and she does. When she comes back 30min later he gets out of his car and looks at the furnace and changes the filter. He then states it will costs «thousand and thousands of dollars» to change the location of the thermostat. My wife asks for an estimate. And he does not give her one. He bills us for 75 min of work (30 of which were my wife going to buy the air filter).
I called the office to complain and I receive an indifferent and dismissive answer.
We will NEVER use this company again. Totally unprofessional.

We have used Favret at our home for many years. Called them last night and left a message for service. They called first thing this morning, had a technician at the house within an hour. He immediately diagnosed the problem and fixed it on the spot. Their Service Agreement program is without a doubt the best in the business. They have never done more than needed or ever tried to «upsell» anything. As honest a company as you will ever find.

After a communication snafu the previous day with another tech, the service office sent Jim ‘the old guy’ per him, as the first am call. He came out to service and repair our ac. He was prompt and efficient, fixed the issue in less then 30 minutes. He is truly an asset to FARVET, and truly seems to enjoy his work! Great experience overall.

I highly recommend Favret Heating and Cooling. Over the years I have used other companies for repairs or replacement of a furnace and AC thinking I was saving money by using a coupon or promotional discount or the company that the prior owner of the house used – WRONG! Other companies (3 total) overcharged, sold me an inadequate product for my need or did shoddy installation, service or repairs. I hired fired to replace my furnace and my AC over the past 16 months and rec’d EXCELLENT service from start to finish. In addition, Favret provided energy credit statements for income tax purposes that others were either unaware or failed to provide. They are not the least expensive, but in the long run, I could not be more pleased with the energy savings, quality of installation and service and warranty. I highly recommend Favret.