Legacy Cadillac of Columbus

When you have a soldier that needs a little help in dealing with the general population, you smile because you hope to make a difference in the community. Needless to say, I was disappointed in that the Manager at Legacy Cadillac was not willing to help out fellow soldiers. A car is brought in for service. 15 days later, the car is ready for pickup. Why so long?
Amidst the confusion between Warranty Insurance Company, a Money Grabbing Fake Talking Dealership, and a Clueless but Energetic Soldier, there becomes a gap between who’s helping who and eventually everyone becomes selfish and forgets to realize human qualities that we all possess.
The Manager At Legacy Cadillac was more than willing to help in the recovery of stolen property that occurred in their lot! More than willing. When I asked to view the video footage, he said No. Because an officer would be the only one to request that. Because of the situation, the police officer said that it was a civil matter and that it would have to handled in civil court. A Mexican standoff. No one is willing to help. Why? Because of liability on the officer side and because they are hiding something on the dealership side. Sketchy if you ask me. Either way, the dollar amount of items stolen isn’t worth the court costs. Go figure. I bet every police report made at any dealership isn’t worth the court costs.
Moral of the story: In Columbus, don’t ever take your car to a dealership to worked on, never buy a car in Columbus. They lie through their teeth.
I give this two stars because they were at least willing to sit down and explain their unfair and almost thievery nature of a business. Car salesman have a stereotype for a reason. Not all, just most. Don’t trust them. Buy used from an owner. They don’t have a reputation of ripping you off. You actually might feel like you got a deal! Because it’s a win win situation.
Out!

Worst service ever!!! Larry that works in the service department needs to be replaced asap. He has the worst attitude. Basically, everyone in that department needs an attitude adjustment. In addition, Frankie the General Manager in sales has a bad attitude and needs a 101 on customer service and how to speak with customers. I’ve always had a bad experience when I go there. This time my car was there for over 6 hours, nothing was done to it. Car was still sitting in the same place when I dropped it off. Keep in mind I had an appointment scheduled. I’ll never go back there ever again!!! The owner of dealership, Emmanuel Jones, needs to start paying attention to the people he has running his business. From now on I drive to Auburn to get my vehicle serviced at Lynch Chevrolet– Cadillac. They know how to treat their customers and they get an A+ in customer service.