Planes Moving & Storage

These guys aren’t that great with moving.
We had a military move, and they were contracted out to bring our stuff to our house. The guys who packed our stuff at the other end were great. (S&M Moving). Everything went downhill when our stuff was transferred to Planes Moving & Storage.
They weren’t very honest. Biggest red flag, was them checking off that we did not want them to unpack and remove all the boxes for us. And then, they hid that line with other papers and told us to sign the bottom of the form for the «Notification of Loss or damage at delivery». We were fine with this since we wanted to unpack everything ourselves anyway, but they didn’t even ask us.
Another red flag was them getting mad at us for telling them to give us a minute to make sure all the boxes were there. They just wanted us to sign off saying we got everything and they wanted to leave fast. The guy in charge said everything came packed up in crates so there shouldn’t be anything missing. I told him that’s great, but everything wasn’t shipped in crates so we’re still going to check.
Also they claimed that they had to carry a piano up a whole flight of stairs so they would need excess carry services. That’s just BS. We don’t have a piano. It’s just an electronic keyboard. I can carry it myself! We have other furniture that’s heavier than this. SO DISHONEST.
And they took about five or six smoke breaks. I would NOT recommend Planes Moving & Storage! EVER!!!

Very disappointed with my move experience with Planes. They did not adequate repair damage to furniture or damage to walls and floors at both locations. Several items were missing and they would not reimburse due to item check offs incomplete. The driver did not explain that I was waiving my right to a claim without the individual check offs.

Worst move ever. The day the movers came to my home in indianapolis, I had been impressed with how fast they were. It took me time to get the paperwork together for the stuff they broke. I did not keep every item. When they finally came they accused me of lying about them packing stuff without putting paper around it, even though i took photo graphs. They had me in tears for weeks of unpacking and only cut me a check for less than $ 1500 and called me a liar. The more I do things around my house the more I discover what else they broke. Even stuff on my high dollar list they dystroyed as well as favorite things and irreplaceable things. I have moved several times before and never had stuff packed this poorly. Think twice before you use them and take photos as they go. There is stuff I didn’t even notice they broke until now. They also destroyed the walls In both houses.

Planes runs Best Priced Boxes from their Dividend Drive address and I went to specifically try to get used boxes for my upcoming move to SC. They had no used boxes in the sizes I needed when I went in, but gave me 10% off the new boxes. They also loaded the boxes into my car, and threw in 3 rolls of packing tape and a 5lb bundle of wrapping paper. Great service!