Ulta Beauty

This doesn’t even deserve 1 star. I love ulta. I’m not saying the store in general is bad. But the people who work there are. There’s no good customer service. They don’t help. So if you don’t know what you want don’t go here ! Have to drive to another one. Or if you know what you want they won’t bother you.

Oh Ulta, how I love thee, let me count the ways.
I’ve been to Ulta in 3 states, including all of the ones in Houston, but I’m giving a review here because it was the first Ulta I’ve been to. That and, I like this one the most.
One can feel every overwhelmed when going into an Ulta. It has pretty much every hair, skin, and cosmetic thing you’ll every need, for life. There’s something about this place that makes me want to go and start a youtube channel, hah.
They have all the drugstore beauty and hair products here, and I would say a little more competitively priced. But I come here for my specialty higher end stuff. I need to spend a little more to maintain my curls, and they have the lines that I use.
Doesn’t hurt that I’m a product junkie either.
Like I said, it can be very overwhelming coming into this store. the smells, the products, the salon, the displays that greet right when you walk in but I’ve been to enough stores to understand the method to their madness. Ulta products will always be by the checkout, following the products you can get at the drugstore. The salon is always in the back, and next to it is always the high end skin products and nail products. the hair styling tools will always be in a corner because the dryers are aligned in the back. Perfumes are usually opposite from the checkout counter on the other side of the room. Makes sense though, I wouldn’t want to smell all that every day. I just realized as I’m typing this that I sound like I live in the store… oh dear.
Anyways, I can’t comment on the salon services as I never been to them. The esthetician I used to know on a first name basis. She was really good at figuring out your skin and the best high and low end products. This was also in 2010. Not sure she’s still there anymore.
There aren’t a lot of samples they can give you, but they make up for that by letting you try any make up or other product and returning it if you don’t like it, and they don’t really give you a lot of hassle about it either. I find the people there helpful, and will show you how to apply something you’re not familiar with.
Overall I like that they have a store like this where I can get all my cosmetic and beauty needs taken care of in one place. I’ve never really had any issues with anyone here, maybe one or two associates that didn’t seem attentive, not rude but aloof (almost on purpose by the looks of it).