Ulta Salon & Cosmetics

Management must have changed recently. The store isn’t perfect, but it’s neater and cleaner, and the staff are a bit more helpful.

Been here a couple of times and walked away with nothing every time. They seem to never restock and don’t even bother organizing what they do have in stock. I went there about a month ago and saw some items all out of place in their NYX aisle and came back today and they were still there! I also went there trying to find a lipliner in a specific color, and I found two left… OPENED AND USED!!! I think I would rather go to the one in Auburn.

This is the worst Ulta store I’ve ever been in…
There are a couple employees who seem like they’re trying to do their jobs, but most of them completely ignore customers in the store and stand around talking about their personal lives. I don’t mind employees talking to each other when there’s nothing going on, but I actually heard a couple other customers wondering out loud to each other where the employees were and if they could get help.
The store is always incredibly unorganized, and I’ve found several open or empty packages. Obviously that can’t be completely stopped by employees, but if you’ve ever worked in retail then I’m sure you’ve heard that having incredible customer service is a good way to minimize theft because if the employees are frequently checking on customers and walking around the store people are less likely to think they can get away with it…

This is quite possibly the worst beauty store that I have ever been in. The staff never offers to help and the store is always a messy disaster. I almost always walk out of this store without having bought anything because I can’t even find it since the store is so messy. I hope that one day Sephora comes to Columbus because there is no comparison between the different level of service that you get.

I am sorry I have to give them even one star to post my review. My experience with this Ulta location has been just like T.G.‘s. Unhelpful employees, disheveled shelves with many products out of stock lend to a third world atmosphere. Recently the OPI display was only about 25 percent full with a tacky sign that stated the price was now $ 9.50.
I bought a product at the Ulta at Tiger Town for the first time and an employee there said I can always return product that does not work for me. When I returned it with the receipt at this Ulta in Columbus, GA, the employee was very annoyed that I had the bottle but not the box. When I saw that they did not have any items on my shopping list, I took back my return and left the store without spending a penny. My return was graciously accepted at the Ulta at Tiger Town.
The Ulta in Tiger Town in Opelika is so much better, with helpful employees who take pride in their store and much more fresh stock. Another suggestion: The Edge at Dillard’s, I actually enjoy going there.

I love Ulta! They have a little bit of everything which usually makes for long shopping trips (not to mention this Ulta is right next door to TJ Maxx! Score!) I am so happy to have high end make up brands like Too Faced and Urban decay readily available which is rare in a small town. Even though I am not usually a fan of cheaper «drug store cosmetics» I have to say that many of the Ulta brand products have become affordable staples in my make up drawer! If you are a girly girl or looking for a girly gift, check out this spot!

The last 2 times I went here to get my BareMinerals foundation primer, they have been sold out. Also, it takes forever for someone to assist me. I have started buying Mary Kay foundation primer, and it works just as well. And it’s cheaper. Won’t be shopping in Ulta anymore.

Great Redken hair color… terrible one size fits all haircut and terrible communication.
I hate leaving bad reviews, but be warned!
I asked for a minimal trim of my long separated layers and got SIX inches cut off the top with fringe all the way down. It now looks like a long bob with a mullet. Seriously. It’ll take years to grow this mess out!
The color turned out well, but it was a surprise too! I appreciate a stylist who will communicate with you while you’re trapped in their chair, (besides bathroom humor, for real) and while she assured me there was no red in my new hair color while dyeing it… surprise!
«oh, i thought you’d like a little red too?» ha… ha? good thing I’m easygoing about my color!
To add insult to injury, at the very end of my hair cut Hillary informed me of a brand new $ 20 «surcharge» for «long, thick hair.» (I specifically asked for all costs upfront) More fun surprises.

They started selling carrying more products that they did not in the beginning. Still not all the way up there like sephora but holds me over until I came get to one. Sometimes hard to find someone to help you.