Focus On Floors

These guys are pretty dishonest.
I received a quote from them through Lowes installation service. Their quote was 3x’s higher than any other quote I received from other local installers. From the other reviews based on installation, I’m pretty glad I didn’t end up hiring them because it looks like they do crappy work too.

VERY unprofessional (and I’m not fussy). Strange comments. Long breaks. Areas not sealed properly and a light spot on laminate (damaged). Attempted to fix but not good and not happy. This company should not be doing this kind of work.
Disappointed in Lowe’s as well.

I encountered this company because they subcontracted with Lowe’s to do tile installations in the Denver area.
The initial install was uneventful. They came and did the tile in my bathrooms as expected. The following is a list of ways they were less than professional:
1) During the job, the installer discovered he did not have enough grout to finish the job, so he left it up to me to go to the store, and exchange the too-​small-​bag he had got for a larger one.
2) When the installer «finished» the job, he left a full 4×8 foot sheet of sheetrock in my garage. It was way more than he possibly could have needed for the job, and as it turns out, he didn’t need it at all, and left it in my garage.
3) The installer was able to install the tile, but not to complete the carpet-​to-​tile transition in the doorways. Another installer was required to do that, and the office was supposed to contact me to schedule that. They DID NOT contact me, and I had to call them after two days had passed. It was then another week before they could get me on the schedule.
4) Once I finally was on the schedule, the installer DID NOT show up as planned, and DID NOT call. I had to call the office, and he was not going to be able to make it till several hours later, that afternoon. He again, DID NOT show up for that time. Again, they DID NOT call to say they were going to miss a second appointment in one day. I called the office, and they, unapologetically after all this time, informed me the guy ran into issues on his last job, and would be at my place in about another hour.
AN ENTIRE DAY taken off from work, and LOST because of their unprofessionalism.
If you work with this company, or with Lowe’s, DO NOT pay for the job in advance. Once they have your money, its like «&#*$ you, customer!».
Also, the installer will ask you to sign a paper reviewing his work as soon as he is done. They ask about professionalism, and straight lines, courtesy, etc. DO NOT SIGN IT. Wait, until several days pass, and see how you feel then.
Two stars because the tile install is attractive. Their finish and follow-​through, however, sucks!