Chili’s Grill & Bar

Melissa our bartender was on point. So happy to see such a friendly face and superb service. Melissa sets the bar high when it comes to customer service. Our food was excellent, prompt and delicious. Thanks for being our neighborhood place!

The service at our visit during lunch was terrible. Took my entire lunch break to get our food, I had to box it up and eat at my desk back at work. Refills were ignored, had to hunt down a waitress for a box. The restaurant smelled like urine. This isn’t the first time, this location has been notorious for bad service for years now. This was the last shot, never going back. The food isn’t good enough to deal with their crappy waitresses.

Just called to order n pay ahead… No u can’t do that. Ok can we place a Togo order n suddenly decide to sit there… Uhhh ok. Hold on we’ll take ur order… Can I change the tostada chips to corn chips for the queso skillet… No I don’t think we can do that… Really??? How hard is it to change chips on a plate n add a dollar. Well ya can’t do what ya can’t do she said… Wow! Good bye… Goin t Applebee’s.

This has to be the worst experience we have had here. When we came in they sat us right away. From there it went down hill. After about 15 mins someone came by to get our drink order. We went ahead and ordered our food too thing this would speed things up. That was a joke. We waited another 35mins for the food to arrive. While we waited for the food we ran out of drink and chips numerous times. Just a bad visit. I would hate to see how long you would have to wait if they were busy.

First of all, no complaints about the food. But the wait. The wait to sit (while you see plenty of open tables) and the wait on your food (it’s Chili’s so not like we ordered anything too complicated) is completely too long.

The staff is way too busy in the kitchen to service the customers — not a good experience this evening.

My Tacos were cold, rice was not cooked and my beans tasted like straight pepper. The wait staff was kind but that was about the only thing I can say positively about this place. Was not very clean and I definitely will not be returning.

I actually like the newer menu. The tex mex was the way for chills to go. The beef enchiladas are great! Of course the southwestern egg rolls are a must.

So it’s been a while since I’ve been to this particular chain the last being in New Jersey couple years back when I was not impressed, since that time they have improved. I ordered the grilled shrimp and half a rack of Memphis styled ribs neither of which had any grill marks on them, My drink was supposed to be a tropical concoction but was so sour I could not help but pulled the sour face with each sip. The very best thing on my order that night was dessert… my larva cake rocked, I’m not saying the food wasn’t tasty but there was nothing to pull me back at least not for another couple years.

Went out an ordered a reg fajita entrée (Which was excellent) but also tried the 2 for 20. Ok there is a reason it’s 2 for 20. The sirloin was the itty bittiest piece of meat I have ever seen, and appeared to be half of anothe piece cut off.
Portion size was like a kids meal. Cut into it and it was super rare almost raw. Not just pink but still raw uncooked meat inside. (Asked for medium well) They took it back, and said they would give us a new one cooked.
Um after we got it back some time later IT WAS THE SAME PIECE! not only that but the same vegetables on the plate now cold as ice! Can you say nasty, unhygienic, nevermind cheap??? GROSS! I can’t believe this is ok
Jeez you would think they would at least give you a new piece or at the very least new vegetables that were now ice cold! Thank goodness we ordered the Fajita Trio!
Word to the wise, if you order 2 for 20 they will give you exactly what you pay for… almost nothing.
Won’t be going back to this location, but still like the Fajitas at least.

I like this Chili’s and have become a frequent diner there. I know that some people do not like casual dining, chain food restaurants. The positive for me is that the food is always consistent and always good. I noticed that someone gave this place one-​star and suggested going to the next-​door O’Charley’s instead. That person must work for O’Charley’s. I have been to O’Charley’s, and their service and food is below Chili’s standards. I would give this Chili’s four stars. Since I think the one star is so unfair, I will give five stars instead.
Service is always outstanding and friendly here. One of the assistant managers, named Katrina, almost always stops by my table to greet and ask about my meal. They have a great happy hour bar-​food menu too. I believe this happy hour special is just available in the bar area. Also, Chili’s emails specials to me. These specials vary and range from free kids meals, free appetizers, special combo meals, etc. I only have to show the waiter the coupon on my phone — no need to clip coupons.

Did I just give Chili’s four stars?
Yes, I did. And I’d do it again! I’d do it again!
Why?
Because of the El Presidente margarita.
And that’s my only reason.

I’m not a fan of this chilis, the draught beer is stagnant. If your in the area go to O’Charlies, next door, Layla will treat you right.